Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
AI-enhanced attacks a rising cyberthreat
A new report from API (application programming interface) technology developer Kong, Security Perspectives 2025: AI-Enhanced Threats and API Security Report, highlights how new developments in AI will impact today’s API security landscape. A massive 25% of respondents...
Better environmental performance boosts profits, cuts costs
Sustainable practices in business are more than just an ethical responsibility; they make sound financial sense. In their Corporate Social Responsibility and Environmental Management study, researchers from Kyushu University reveal that companies with better...
Climate hazards will slash corporate earnings
Businesses must act now to address growing climate risks or face steep financial losses, according to two new reports released today by the World Economic Forum. Companies that delay could see up to 7% of annual earnings wiped out by 2035 an impact akin to...
BETI moderated slightly in November
The BankservAfrica Economic Transactions Index (BETI), which measures the value of all electronic transactions cleared through BankservAfrica at seasonally adjusted real prices, remained largely unchanged in November, continuing the sideways trend observed since May...
Realtime payments boost African economies
Realtime payments are projected to contribute more than $15-billion in additional GDP growth to Nigeria and South Africa by 2028. This is according to the RealTime Payments: Economic Impact and Financial Inclusion report published by ACI Worldwide, in collaboration...
Agentic AI fuels enterprise automation
As enterprises seek to scale and innovate in an increasingly complex digital landscape, Agentic AI is emerging as a transformative force, redefining the boundaries of automation. From intelligent decision-making to real-time adaptability, this cutting-edge technology...
African Development Bank accelerates Transnet support
The African Development Bank has released the first tranche of its $1-billion loan to Transnet. This disbursement is the first in a series of four tranches planned for a financing arrangement to support Transnet’s business recovery plan. Approved by the bank’s board...
New board for ISPA
Following the recent annual general meeting (AGM) and fourth quarter board meeting, the Internet Services Providers Association (ISPA) has unveiled its new board line-up for the next three years. The official internet industry body extends thanks to outgoing board...
More News Today
Closing the digital divide through better use of fibre optic networks
The digital divide is more than just the difference between those who have access to the internet, particularly high-speed fibre optic broadband, and those who don't. It is impacting digital literacy and even social mobility. By Chris Shannon, CEO at Fotech The...
How software decisions can reduce business costs
The IDC forecasts that South Africa's IT spend will be $12,78-billion (R197-billion) in 2021, an increase of 5,2% over the previous year. One of the biggest contributors to this figure is software and cloud spend, which has grown exponentially since the start of the...
Unified insuree experience advantage key for insurers
With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the entire insurance process is unavoidable. In fact, digital transformation for the insurance industry is no longer an option, but a...
Sophos and Itec Group join hands
Sophos and the Itec Group have announced a partnership to help South African organisations combat cyberattacks. Due to ongoing work-from-home transitions, a lack of cybersecurity best practices in SMBs, and absence of stringent cyberlaws at this point of time,...
Weaving the X factor into the network fabric
Reassessing network design has become an imperative in ensuring the security and connectivity of the workforce, suggests Kyle Stanton, go-to-market executive: intelligent infrastructure at Dimension Data. The network fabric. This terminology is easily confused, and...
Compliant companies make more money
The need for compliance with the Protection of Personal Information Act (PoPIA) has placed the spotlight firmly on data management as a core component of compliance. By Chris de Bruyn, ops director and head of compliance at Gabsten With PoPIA coming into effect,...
Intelligent business communication frees human intelligence for where it’s needed most
One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communication platform....
Cyber insurance is a fallback, not a solution for a ransomware attack
Cybercrime is a growing threat to businesses globally, and South Africa is no exception. The country ranks third in the world for the highest number of users experiencing targeted ransomware attacks. By Amritesh Anaand, practice lead for unified communication at In2IT...
How POPIA impacts your business
Cloud computing, the shift to digital experiences, and connected sensors have made it possible for companies to collect and process vast amounts of data around consumers - often to their benefit. For many companies, data is their most valuable asset. By Charl Venter,...
How to be more resilient to ransomware threats
Impacts vary, but in many cases, ransomware disrupts businesses for significant periods or even forces them to suspend operations or close. By Clive Brindley, security lead at Accenture in Africa A growing population of highly capable cyber extortionists is developing...
Security Support Engineer
We are seeking a Security Support Engineer to provide exceptional technical support to our customers. This role involves addressing customer queries, guiding on deployments and integrations, and offering incident-response solutions. As a Security Support Engineer, you...
SAP FI/CO Consultant at Sabenza IT & Recruitment
Join the Tech Revolution as a SAP FI/CO Consultant!Are you ready to turbocharge your IT career with a global automotive leader? Buckle up and join the Teams Information Technology division as a SAP FI/CO Consultant!We're on the hunt for a tech-savvy, SAP-supercharged...
Intermediate Vue.js Front-End Developer – (JHB)
ENVIRONMENT:A well-established technology group is seeking a skilled and motivated Intermediate [URL Removed] Front-End Developer to join their development team. The successful candidate will demonstrate strong expertise in modern JavaScript (ES6+), [URL Removed]...
Senior Software Developer – Gauteng Johannesburg
Hire Resolve's client is seeking a Senior Software Developer who will assist in the development, implementation, and maintenance of new and existing applications.Responsibilities: Implement and customize the GK Product Suite within customer projects.Research and...
Security Support Engineer – Remote Remote
We are seeking a Security Support Engineer to provide exceptional technical support to our customers. This role involves addressing customer queries, guiding on deployments and integrations, and offering incident-response solutions. As a Security Support Engineer, you...
SAP FI/CO Consultant at Sabenza IT & Recruitment – Gauteng Boksburg West
Join the Tech Revolution as a SAP FI/CO Consultant!Are you ready to turbocharge your IT career with a global automotive leader? Buckle up and join the Teams Information Technology division as a SAP FI/CO Consultant!We're on the hunt for a tech-savvy, SAP-supercharged...
Intermediate Vue.js Front-End Developer – (JHB) – Gauteng Johannesburg
ENVIRONMENT:A well-established technology group is seeking a skilled and motivated Intermediate [URL Removed] Front-End Developer to join their development team. The successful candidate will demonstrate strong expertise in modern JavaScript (ES6+), [URL Removed]...
ERP Consultant (Financial)
POSITION Financial Consultant My client is a consulting firm that is based in Centurion. They mainly design, implement and support ERP software for their clients.They currently have a need for somebody with a degree (BCom Financial or Accounting) or a qualified...
React.js Developer (JavaScript & Redux) (CPT Hybrid)
ENVIRONMENT:The coding talents of a [URL Removed] Developer is wanted by a dynamic Financial Services company where your core role will entail crafting highly responsive user interfaces and enhancing its application performance. Working on cutting-edge projects, you...
Kubernetes and Cloud Engineer
Location: Kapsch TrafficCom South Africa | CenturionPosition: Senior Kubernetes and Cloud EngineerPosition OverviewAs a Senior Kubernetes and Cloud Engineer at Kapsch, you will play a critical role in designing, deploying, and maintaining scalable, secure, and...
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