Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
AI-enhanced attacks a rising cyberthreat
A new report from API (application programming interface) technology developer Kong, Security Perspectives 2025: AI-Enhanced Threats and API Security Report, highlights how new developments in AI will impact today’s API security landscape. A massive 25% of respondents...
Better environmental performance boosts profits, cuts costs
Sustainable practices in business are more than just an ethical responsibility; they make sound financial sense. In their Corporate Social Responsibility and Environmental Management study, researchers from Kyushu University reveal that companies with better...
Climate hazards will slash corporate earnings
Businesses must act now to address growing climate risks or face steep financial losses, according to two new reports released today by the World Economic Forum. Companies that delay could see up to 7% of annual earnings wiped out by 2035 an impact akin to...
BETI moderated slightly in November
The BankservAfrica Economic Transactions Index (BETI), which measures the value of all electronic transactions cleared through BankservAfrica at seasonally adjusted real prices, remained largely unchanged in November, continuing the sideways trend observed since May...
Realtime payments boost African economies
Realtime payments are projected to contribute more than $15-billion in additional GDP growth to Nigeria and South Africa by 2028. This is according to the RealTime Payments: Economic Impact and Financial Inclusion report published by ACI Worldwide, in collaboration...
Agentic AI fuels enterprise automation
As enterprises seek to scale and innovate in an increasingly complex digital landscape, Agentic AI is emerging as a transformative force, redefining the boundaries of automation. From intelligent decision-making to real-time adaptability, this cutting-edge technology...
African Development Bank accelerates Transnet support
The African Development Bank has released the first tranche of its $1-billion loan to Transnet. This disbursement is the first in a series of four tranches planned for a financing arrangement to support Transnet’s business recovery plan. Approved by the bank’s board...
New board for ISPA
Following the recent annual general meeting (AGM) and fourth quarter board meeting, the Internet Services Providers Association (ISPA) has unveiled its new board line-up for the next three years. The official internet industry body extends thanks to outgoing board...
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Closing the digital divide through better use of fibre optic networks
The digital divide is more than just the difference between those who have access to the internet, particularly high-speed fibre optic broadband, and those who don't. It is impacting digital literacy and even social mobility. By Chris Shannon, CEO at Fotech The...
How software decisions can reduce business costs
The IDC forecasts that South Africa's IT spend will be $12,78-billion (R197-billion) in 2021, an increase of 5,2% over the previous year. One of the biggest contributors to this figure is software and cloud spend, which has grown exponentially since the start of the...
Unified insuree experience advantage key for insurers
With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the entire insurance process is unavoidable. In fact, digital transformation for the insurance industry is no longer an option, but a...
Sophos and Itec Group join hands
Sophos and the Itec Group have announced a partnership to help South African organisations combat cyberattacks. Due to ongoing work-from-home transitions, a lack of cybersecurity best practices in SMBs, and absence of stringent cyberlaws at this point of time,...
Weaving the X factor into the network fabric
Reassessing network design has become an imperative in ensuring the security and connectivity of the workforce, suggests Kyle Stanton, go-to-market executive: intelligent infrastructure at Dimension Data. The network fabric. This terminology is easily confused, and...
Compliant companies make more money
The need for compliance with the Protection of Personal Information Act (PoPIA) has placed the spotlight firmly on data management as a core component of compliance. By Chris de Bruyn, ops director and head of compliance at Gabsten With PoPIA coming into effect,...
Intelligent business communication frees human intelligence for where it’s needed most
One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communication platform....
Cyber insurance is a fallback, not a solution for a ransomware attack
Cybercrime is a growing threat to businesses globally, and South Africa is no exception. The country ranks third in the world for the highest number of users experiencing targeted ransomware attacks. By Amritesh Anaand, practice lead for unified communication at In2IT...
How POPIA impacts your business
Cloud computing, the shift to digital experiences, and connected sensors have made it possible for companies to collect and process vast amounts of data around consumers - often to their benefit. For many companies, data is their most valuable asset. By Charl Venter,...
How to be more resilient to ransomware threats
Impacts vary, but in many cases, ransomware disrupts businesses for significant periods or even forces them to suspend operations or close. By Clive Brindley, security lead at Accenture in Africa A growing population of highly capable cyber extortionists is developing...
Kubernetes and Cloud Engineer – Gauteng Centurion
Location: Kapsch TrafficCom South Africa | CenturionPosition: Senior Kubernetes and Cloud EngineerPosition OverviewAs a Senior Kubernetes and Cloud Engineer at Kapsch, you will play a critical role in designing, deploying, and maintaining scalable, secure, and...
Service Desk Analyst (L2)
Service Desk Analyst (L2)Support Escalations and Troubleshooting for a Dynamic Global IT EnvironmentIT Support | Johannesburg, South Africa | Full-Time | Mon-Fri, 08:30-18:00 BST About Our ClientOur client is a fast-growing Managed Services Provider delivering expert...
Software Engineer at NRF National Research Foundation
Postion Summary: iThemba LABS seeks to appoint a Software Engineer within Accelerator Operations and Technical Support (ATS) department, under Control Electronics and Software Engineering (CESE) division. Key Responsibilities: Gather user requirements and develop...
Senior Python Developer
Senior Python Developer The Role This exciting company is seeking a skilled Software Engineer to enhance their products, develop new offerings with banking partners, and explore new opportunities. You'll:Design, test, and deploy code to improve service range, returns,...
Service Desk Analyst (L2) – Gauteng Johannesburg Region
Service Desk Analyst (L2)Support Escalations and Troubleshooting for a Dynamic Global IT EnvironmentIT Support | Johannesburg, South Africa | Full-Time | Mon-Fri, 08:30-18:00 BST About Our ClientOur client is a fast-growing Managed Services Provider delivering expert...
Software Engineer at NRF National Research Foundation – Western Cape Cape Town
Postion Summary: iThemba LABS seeks to appoint a Software Engineer within Accelerator Operations and Technical Support (ATS) department, under Control Electronics and Software Engineering (CESE) division. Key Responsibilities: Gather user requirements and develop...
Senior Python Developer – Remote Remote
Senior Python Developer The Role This exciting company is seeking a skilled Software Engineer to enhance their products, develop new offerings with banking partners, and explore new opportunities. You'll:Design, test, and deploy code to improve service range, returns,...
Service Desk Analyst (L1)
Service Desk Analyst (L1)Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 - 18:00 BST (Shift Rotation) About Our ClientOur client is a growing technology services provider committed to...
Python/Django QA Tester (CPT Hybrid)
ENVIRONMENT:A leading Financial Services Provider is undergoing significant modernization of its core insurance platform and is seeking a skilled Python/Django QA Tester to support this transformation. They are looking for an experienced and passionate Python Software...
SAP ABAP Developer (Advanced) – 0587
A client in the automobile industry is looking for a SAP ABAP Developer (Advanced)Product / Feature Team Information (if applicable)Human Resource Management, Corporate Security and Real Estate / Payroll & BenefitsESSENTIAL SKILLS REQUIREMENTS:· SAP ABAP skills...
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