Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
How to make a career of gaming
South African gaming enthusiasts are keen to turn their passion into a career - but most are unaware of the training and job opportunities available to them. This is one of the findings of a new gaming and esports report from HP. “What is resoundingly clear from the...
Study outlines four possible futures for insurance
By 2040, technological innovation driven by customer centricity could pave the way to greater climate resilience and more personalised offerings by the insurance industry. Alternatively, insurance could become a luxury afforded only to the wealthiest few. These are...
SMBs confidently chart growth amid economic uncertainties
In an ever-changing economic landscape, South African small and medium businesses (SMBs) are proving their resilience and adaptability. Sage’s annual survey of 12 000 small and medium sized business leaders globally – “Small Business, Big Opportunity” - reveals that...
Avoid pressure purchases to guard against cyber attacks
This year marks a decade since Black Friday was first introduced to consumers across South Africa. With each year, the shopping event has gained popularity - and in many ways mirrors the shopping frenzy experienced across the US, where it originated. With Black Friday...
Alternative fuel cell technologies compete for market share
Alternative fuel cell technologies can be broken down into high and low temperature operation, writes Maia Benstead, technology analyst at IDTechEx High operating temperature FCs are generally utilized for continuous power generation, whereas low temperature operation...
Tech giants among those seeking spatial computing skills
Spatial computing is revolutionising how businesses integrate digital and physical realms in real-time. The technology is utilised in augmented reality (AR), virtual reality (VR), and mixed reality (MR) applications to improve communication, collaboration, and...
IBM, AWS partner to scale responsible GenAI
During AWS re:Invent, IBM and AWS will unveil new milestones in their collaboration to help businesses adopt responsible AI. By John Epperly, global MD: AWS partnership at IBM, and Mahmoud Elmashmi, managing partner: strategic partnerships at IBM Consulting Together,...
Global Internet expands, but disparities remain
An estimated 5,5-billion people are online in 2024 - an increase of 227-million individuals based on revised estimates for 2023 - according to new figures from the International Telecommunication Union (ITU). The estimates featured in ITU's Facts and Figures 2024 show...
More News Today
Women need to embrace opportunities in the workplace
In my experience, the corporate environment today is a much more enabling one for women than in the past. By Lizelle Fourie, applications consultant at DAC Systems Even though the gender breakdown still favours men, the general attitude towards women has certainly...
The role of technology in rewriting Africa’s narrative
After a decade of unprecedented growth and promise during the 2010s, African economies took a battering in 2020 as a result of Covid-19. By Ndagi Job Goshi, GM of Liferay Africa While the continent was not alone in this -- the UN found that the pandemic is reversing...
Hone your skills in a dynamic and changing printers and peripherals market
The worldwide hardcopy peripherals market continues to expand. According to a new report from research giant IDC, the marketplace has grown for a fourth quarter in a row (in the second quarter of 2021), indicating 13,4% year-on-year growth and reaching nearly...
Three things your ISP should never do
As the way we interact with the world becomes increasingly digital, it goes without saying that every home and every business needs to have a fast and reliable Internet connection. But choosing the right Internet service provider (ISP) can be a real challenge. By...
Stone Three raises expansion funding from Knife Capital
Stone Three is an industry 4.0 solution business that combines services with machine learning to solve problems that increase operational productivity and keep people safer, healthier and happier. These end-to-end solutions for AI-augmented digital productivity,...
Microsoft recognises SilverBridge as leading software vendor in financial services
SilverBridge was one of three finalists in the Industry Solution FSI Partner of the Year category at the recent 2021 Microsoft South Africa Partner Awards. "In recent years, SilverBridge has made tremendous progress working with Microsoft on our solutions for...
NTT strengthens alliance with Microsoft
Dimension Data's parent company NTT has announced the next phase of its strategic alliance with Microsoft, to deliver secure and reliable solutions that help enterprise customers accelerate digital transformation initiatives. NTT and Dimension Data have been selected...
4Sight Holdings grows revenue
4Sight Holdings has reported a 16,9% increase in revenue for the six-month period ended 30 June 2021; revenue rose from R249,1-million in the same period last year to R291,1-million. "Despite the challenging trading conditions and impact on potential growth due to the...
Tshwane residents to take charge in city upliftment and repair
Tshwane citizens can now assist their municipalities to see service delivery issues resolved in their wards by logging issues through the My Smart City citizen's platform. The free and independent platform was built with citizens in mind and is now available to...
Compliance as a Service a solution to overwhelming PoPIA requirements
The Protection of Personal Information Act (PoPIA) sent many businesses scrambling as it was supposed to come into effect in July, and inboxes were therefore flooded with opt-in or unsubscribe options 'for compliance purposes'. By Iniel Dreyer, MD at Data Management...
Cyber Security Analyst – Western Cape Cape Town
The Cyber Security Analyst is responsible for enhancing and maintaining the security posture of the organisation by proactively identifying vulnerabilities, responding to security incidents, and supporting the implementation of strategic security initiatives. The...
Tech Lead
Lead Developer – Cloud-Based Platforms | Johannesburg (Hybrid) R 1 200 000 - R 1 400 000 CTC A Combo role - Servant Leader / Tech Lead?? What You'll Do:Lead and mentor a team of developers (perm & contract) while actively coding (50–60%).Drive sprint-level...
IT Architect – Business and Data
A well-established business is seeking to appoint an IT Architect – Business and DataThe role of IT Architect – Business and Data is responsible for the strategic business transformation within company and overseeing critical deliverables; such as business capability...
Tech Lead – Gauteng Gauteng
Lead Developer – Cloud-Based Platforms | Johannesburg (Hybrid) R 1 200 000 - R 1 400 000 CTC A Combo role - Servant Leader / Tech Lead?? What You'll Do:Lead and mentor a team of developers (perm & contract) while actively coding (50–60%).Drive sprint-level...
IT Architect – Business and Data – Gauteng Centurion
A well-established business is seeking to appoint an IT Architect – Business and DataThe role of IT Architect – Business and Data is responsible for the strategic business transformation within company and overseeing critical deliverables; such as business capability...
BI Analyst
Purpose of the RoleWe are seeking a proactive and highly skilled BI Analyst to transform data into actionable insights that drive process improvements, enhance cash flow, and optimise stock management. This role requires a technically strong professional who can...
DevOps Engineer – 1003
DevOps Engineer with deep knowledge of OpenTelemetry Framework, open source technologies i.e. Grafana (Tempo / Loki / Mimir), Prometheus and Nagios as tools required for a reputable global company based in GautengIT QualificationExperience in configuration/development...
Technology/Domain Specialist II – Senior Java Developer – Gauteng Johannesburg Region
Our client is seeking a Technology/Domain Specialist II) Senior Java Developer) with deep expertise in backend development and enterprise integration. This role is ideal for a highly skilled technologist with solid experience in designing and building scalable...
Lead Java Developer (JHB Onsite) – Gauteng Germiston
ENVIRONMENT:A forward-thinking Lead Java Developer with deep expertise in Java, Spring Boot, and scalable distributed systems is sought by a cutting-edge Joburg Tech company in the Telecoms space. You will take ownership of solution design, mentoring team members, and...
ICT INFRASTRUCTURE SPECIALIST
The role of the Infrastructure Specialist is to ensure that the Banks' Information Communication and Technology (ICT) infrastructure services are available in line with the Service Level Agreements and requirements of the organisation. KEY PERFORMANCE AREAS ICT...
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