Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Global Internet expands, but disparities remain
An estimated 5,5-billion people are online in 2024 - an increase of 227-million individuals based on revised estimates for 2023 - according to new figures from the International Telecommunication Union (ITU). The estimates featured in ITU's Facts and Figures 2024 show...
Financial pressures weigh on South Africans
The current situation of working South Africans is characterised by major financial pressures. But despite these considerable pressures, a strong sense of determination and optimism prevails. The use of earned wage access, buy-now-pay-later services, having...
Android growth in emerging markets fuels smartphones
Worldwide smartphone shipments are forecast to grow 6,2% year-over-year in 2024 to 1,24-billion units, according to the latest International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. This strong growth follows two years of steep declines and is...
Metrics, analytics and reporting top priorities for CFOs
CFOs and finance leaders rate metrics, analytics and reporting as their top focus area for 2025 reflecting an emphasis on delivering insight to improve business performance, according to Gartner. The research group’s latest October 2024 survey of 251 CFOs showed that...
Why SA businesses need to prioritise cybersecurity
Eighty percent of South African businesses say they have experienced a cyberattack in the past year – but only 32% prioritise cybersecurity training among employees – according to new research from Vodacom Business. The company’s latest report, “Cybersecurity as an...
AI boosts Cyber Week sales
Cyber Week is expected to drive $311-billion in global sales as consumers eagerly await holiday deals - with the use of AI and agents set to influence up to 19% of those orders – according to a new report from Salesforce. The Salesforce Shopping Index - which analyses...
Device spending to hit all-time high next year
After fluctuating over the past three years, global spending on IT devices - including desktop PCs, laptops, tablets, mobile phones, and printers - has surged in 2024, rising by 6% year-over-year to $735-billion, according to research from Stocklytics.com. And this...
How spatial computing trends are unfolding
Spatial computing is transforming how businesses integrate digital and physical environments, propelled by advancements in immersive technologies, cloud computing, and artificial intelligence (AI). The growing interest is evident in company filings, which showcase a...
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STEM skills key to futureproof career options
Over 230-million jobs on the African continent will require digital skills by 2030, according to a study by the International Finance Corporation. From vertical urban farming to occupational therapy, even careers outside of the tech sector will be redefined by...
Red Hat Ansible Automation Platform 2 drives cloud-native automation
Red Hat has announced Red Hat Ansible Automation Platform 2 as the company's new standard for hybrid cloud automation. Refined for the evolving realities of computing at hybrid cloud scale, the latest version of the platform adds self-contained automation capabilities...
Huawei announces new nova smartphone and watch
Huawei has announced that it is bringing another member of the Huawei nova family - the Huawei nova 8i - to South Africa, as well as the Huawei Watch 3 series. "This year is a nova year for Huawei. Our Huawei nova 8 and Huawei nova Y60 have already proven to be very...
Altron Karabina named as Microsoft’s Data and Analytics Partner
Altron Karabina, a leading technology solutions provider across Africa and the Middle East, has been awarded the highly coveted Data and Analytics Partner of the Year Award at the 2021 Microsoft Partner Awards. This is the 16th consecutive year that the company has...
Learn how to adapt and thrive
The past months have demonstrated how important the healthcare, finance, and logistics industries are to the world – and the critical role technology plays in ensuring organisations operate, learn and adapt. InterSystems offers key insights into how organisations can...
Proline – Delivering Entry Level Excellence
Built in Africa, for Africa – Proline’s range of locally assembled products are designed with a wealth of knowledge and experience accumulated over many years of existence in the IT Industry. Proline has been around since 1994, and the Pinnacle owned brand has...
The multi-cloud unlocks innovative business growth
Set to run for 48 hours consecutively from October 5 to 7, VMworld 2021 is a truly global event where delegates will be ‘following the sun’ exclusively online around the world. This annual event is filled with tracks, learning sessions, and customer showcases. In...
Build back better with edge computing
Locations seeking to drive recovery from the impacts of the pandemic are turning to digital transformation in their quest to ensure economic growth and accelerate the transition to carbon-neutral societies. By Tony Bartlett, director of data centre compute at Dell...
Sophos accelerates growth of MSP Connect
Sophos has announced accelerated worldwide growth of MSP Connect, its program to help managed service providers (MSPs) increase customer management efficiencies, unlock new business opportunities and boost revenue. Sophos MSP Connect achieved 67% year-over-year...
+OneX adds development with Code Maven buy
+OneX, a new-age solutions and systems integrator that forms part of the Reunert Group, has acquired privately-owned software talent and development company, Code Maven. The acquisition adds significant application development capability to the +OneX team, with over...
Senior Python Developer at Sabenza IT & Recruitment
Our clients in the consulting space are on the hunt for a highly experienced Senior Python Developer to join their team. In this role, you will be responsible for leading and supporting the development of bespoke software solutions, maintaining and rewriting ETL...
Senior IT Technician (CPT Onsite) – Western Cape Cape Town
ENVIRONMENT:A provider of cutting-edge Cloud Solutions seeks a highly technical Senior IT Technician with at least 7 years' experience including routinely handling escalations. You understand that understanding the context matters big time; that trying to look up what...
Senior Python Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
Our clients in the consulting space are on the hunt for a highly experienced Senior Python Developer to join their team. In this role, you will be responsible for leading and supporting the development of bespoke software solutions, maintaining and rewriting ETL...
Software Engineer
Software Engineer Build Scalable Web3 & Blockchain Products with a Global Remote Team Remote (South Africa) | Market Related | SA Working Hours About Our Client Our client is a globally distributed software development company with teams spanning the U.S., France,...
Software Engineer – Western Cape Cape Town Region
Software Engineer Build Scalable Web3 & Blockchain Products with a Global Remote Team Remote (South Africa) | Market Related | SA Working Hours About Our Client Our client is a globally distributed software development company with teams spanning the U.S., France,...
Project Manager (Scrum Master – Cape Town – Onsite)
ENVIRONMENT:A well-established shared services company located in Cape Town CBD is looking for a dedicated Scrum Master / IT Project Manager to join its dynamic team. The company provides high-quality support across multiple entities in areas such as Accounting,...
Project Manager (Scrum Master – Cape Town – Onsite) – Western Cape Cape Town
ENVIRONMENT:A well-established shared services company located in Cape Town CBD is looking for a dedicated Scrum Master / IT Project Manager to join its dynamic team. The company provides high-quality support across multiple entities in areas such as Accounting,...
Developer – Technical Support (CH1118)
Our client, a leading innovator in financial wellness and inclusion, has developed a platform that enables employees to access their already earned wages early (EWA). They are now looking for a Developer – Technical Support to join their team. Requirements:Computer...
BI Developer (Tzaneen)
ENVIRONMENT:A highly skilled BI Developer who can thrive under seasonal pressure and has a passion for excellence is sought by our client, a dynamic Supply Chain Specialist in Tzaneen. Your core role will entail Power BI report development and maintaining reports,...
Developer – Technical Support (CH1118) – Western Cape Stellenbosch
Our client, a leading innovator in financial wellness and inclusion, has developed a platform that enables employees to access their already earned wages early (EWA). They are now looking for a Developer – Technical Support to join their team. Requirements:Computer...
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