Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Global Internet expands, but disparities remain
An estimated 5,5-billion people are online in 2024 - an increase of 227-million individuals based on revised estimates for 2023 - according to new figures from the International Telecommunication Union (ITU). The estimates featured in ITU's Facts and Figures 2024 show...
Financial pressures weigh on South Africans
The current situation of working South Africans is characterised by major financial pressures. But despite these considerable pressures, a strong sense of determination and optimism prevails. The use of earned wage access, buy-now-pay-later services, having...
Android growth in emerging markets fuels smartphones
Worldwide smartphone shipments are forecast to grow 6,2% year-over-year in 2024 to 1,24-billion units, according to the latest International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. This strong growth follows two years of steep declines and is...
Metrics, analytics and reporting top priorities for CFOs
CFOs and finance leaders rate metrics, analytics and reporting as their top focus area for 2025 reflecting an emphasis on delivering insight to improve business performance, according to Gartner. The research group’s latest October 2024 survey of 251 CFOs showed that...
Why SA businesses need to prioritise cybersecurity
Eighty percent of South African businesses say they have experienced a cyberattack in the past year – but only 32% prioritise cybersecurity training among employees – according to new research from Vodacom Business. The company’s latest report, “Cybersecurity as an...
AI boosts Cyber Week sales
Cyber Week is expected to drive $311-billion in global sales as consumers eagerly await holiday deals - with the use of AI and agents set to influence up to 19% of those orders – according to a new report from Salesforce. The Salesforce Shopping Index - which analyses...
Device spending to hit all-time high next year
After fluctuating over the past three years, global spending on IT devices - including desktop PCs, laptops, tablets, mobile phones, and printers - has surged in 2024, rising by 6% year-over-year to $735-billion, according to research from Stocklytics.com. And this...
How spatial computing trends are unfolding
Spatial computing is transforming how businesses integrate digital and physical environments, propelled by advancements in immersive technologies, cloud computing, and artificial intelligence (AI). The growing interest is evident in company filings, which showcase a...
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STEM skills key to futureproof career options
Over 230-million jobs on the African continent will require digital skills by 2030, according to a study by the International Finance Corporation. From vertical urban farming to occupational therapy, even careers outside of the tech sector will be redefined by...
Red Hat Ansible Automation Platform 2 drives cloud-native automation
Red Hat has announced Red Hat Ansible Automation Platform 2 as the company's new standard for hybrid cloud automation. Refined for the evolving realities of computing at hybrid cloud scale, the latest version of the platform adds self-contained automation capabilities...
Huawei announces new nova smartphone and watch
Huawei has announced that it is bringing another member of the Huawei nova family - the Huawei nova 8i - to South Africa, as well as the Huawei Watch 3 series. "This year is a nova year for Huawei. Our Huawei nova 8 and Huawei nova Y60 have already proven to be very...
Altron Karabina named as Microsoft’s Data and Analytics Partner
Altron Karabina, a leading technology solutions provider across Africa and the Middle East, has been awarded the highly coveted Data and Analytics Partner of the Year Award at the 2021 Microsoft Partner Awards. This is the 16th consecutive year that the company has...
Learn how to adapt and thrive
The past months have demonstrated how important the healthcare, finance, and logistics industries are to the world – and the critical role technology plays in ensuring organisations operate, learn and adapt. InterSystems offers key insights into how organisations can...
Proline – Delivering Entry Level Excellence
Built in Africa, for Africa – Proline’s range of locally assembled products are designed with a wealth of knowledge and experience accumulated over many years of existence in the IT Industry. Proline has been around since 1994, and the Pinnacle owned brand has...
The multi-cloud unlocks innovative business growth
Set to run for 48 hours consecutively from October 5 to 7, VMworld 2021 is a truly global event where delegates will be ‘following the sun’ exclusively online around the world. This annual event is filled with tracks, learning sessions, and customer showcases. In...
Build back better with edge computing
Locations seeking to drive recovery from the impacts of the pandemic are turning to digital transformation in their quest to ensure economic growth and accelerate the transition to carbon-neutral societies. By Tony Bartlett, director of data centre compute at Dell...
Sophos accelerates growth of MSP Connect
Sophos has announced accelerated worldwide growth of MSP Connect, its program to help managed service providers (MSPs) increase customer management efficiencies, unlock new business opportunities and boost revenue. Sophos MSP Connect achieved 67% year-over-year...
+OneX adds development with Code Maven buy
+OneX, a new-age solutions and systems integrator that forms part of the Reunert Group, has acquired privately-owned software talent and development company, Code Maven. The acquisition adds significant application development capability to the +OneX team, with over...
BI Developer (Tzaneen) – Limpopo Tzaneen
ENVIRONMENT:A highly skilled BI Developer who can thrive under seasonal pressure and has a passion for excellence is sought by our client, a dynamic Supply Chain Specialist in Tzaneen. Your core role will entail Power BI report development and maintaining reports,...
Business Analyst
My client based in Cape Town (Northern Suburbs) is currently looking for a Business Analysts to join them on a fixed term contract IT / Finance Responsibilities Gather and document detailed business requirements for planning and forecasting solutions, and analytics...
SQL Data Engineer
Role PurposeOur client offers a collaborative and dynamic work environment. By joining their team, you'll have the opportunity to contribute meaningfully to their data-driven strategies while growing in a culture that values innovation, excellence, and...
Business Analyst – Western Cape Cape Town Region
My client based in Cape Town (Northern Suburbs) is currently looking for a Business Analysts to join them on a fixed term contract IT / Finance Responsibilities Gather and document detailed business requirements for planning and forecasting solutions, and analytics...
SQL Data Engineer – Gauteng Centurion
Role PurposeOur client offers a collaborative and dynamic work environment. By joining their team, you'll have the opportunity to contribute meaningfully to their data-driven strategies while growing in a culture that values innovation, excellence, and...
Senior Data Business Analyst at Sabenza IT & Recruitment
We are seeking a highly experienced Data-Focused Business Analyst with deep expertise in process improvement, data insights, and system migrations. This role involves analysing business operations, mapping out improvements, and leading the implementation of...
Data Analyst
My client based in Cape Town (Northern Suburbs) is currently looking for a Data Analyst to join them on a fixed term contract IT / Finance Responsibilities Data Source Inventory and MappingIdentify and document data sources, producing a catalogue of all data sources,...
Senior Data Business Analyst at Sabenza IT & Recruitment – Gauteng Centurion
We are seeking a highly experienced Data-Focused Business Analyst with deep expertise in process improvement, data insights, and system migrations. This role involves analysing business operations, mapping out improvements, and leading the implementation of...
Data Analyst – Western Cape Cape Town Region
My client based in Cape Town (Northern Suburbs) is currently looking for a Data Analyst to join them on a fixed term contract IT / Finance Responsibilities Data Source Inventory and MappingIdentify and document data sources, producing a catalogue of all data sources,...
Front-End Developer (Angular & React)
Hire Resolves client is seeking a Front-End Developer with deep expertise in Angular and React, capable of building responsive, user-centric web applications. The ideal candidate will be proficient in delivering scalableand performant digital experiences, translating...
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