Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
What makes someone a bully victim?
Socially integrated mobile bully-victims possess complex characteristics. This is one of the conclusions from a study by Dr Nombulelo Jokazi, a PhD graduate from the University of Cape Town’s (UCT) Faculty of Commerce, in a thesis titled “Identifying the...
Hitachi Rail uses AI for realtime railway analysis
Hitachi Rail, a global transportation company powering railway systems in over 50 countries, is integrating Nvidia AI technology to lower maintenance costs for rail operators, reduce train idling time and improve transit reliability for passengers. The company is...
AI could help the world achieve SDGs
Just 17% of Sustainable Development Goals (SDG) targets are on track for 2030, with nearly half making minimal or moderate progress, and over one-third stalled or in some cases regressing. This emerged during a World Economic Forum of over 1 400 business leaders,...
Current talent management efforts inhibit optimal performance
Organisations are struggling to deliver on talent needs - and employee and organisational performance are suffering as a result, says Gartner. A June 2024 Gartner survey of 190 HR leaders revealed that 41% agree their workforce lacks required skills; 50% agree their...
Wearables set for continued growth
Worldwide wearable device shipments are forecast to grow 6,1% year over year in 2024 to 537,9-million units according to new data from the International Data Corporation (IDC) Worldwide Quarterly Wearable Device Tracker. An improving global economy combined with a...
Do you know you’re being tracked …?
Kaspersky's latest analysis of the 25 most prevalent Web tracking services - including Google services, New Relic, and Microsoft - has revealed over 38-billion instances of Web trackers collecting user behaviour data in 2024, with an average of 1-million detections...
Gartner identifies key supply chain planning issues
Composite AI and supply chain data governance are now among the highest impact technology trends for supply chain planning (SCP) leaders, according to Gartner. "SCP leaders are in the process of developing transformation roadmaps that will prioritise delivering on...
Europe has fastest-growing robotics industry in the world
Although the US and China have been in a tech race for decades battling for supremacy in critical areas of technology that will shape the future of the global economy - including artificial intelligence (AI) and robotics -the two countries lose the race with Europe...
More News Today
Shift to solutionist thinking for people-centric cloud solutions
Before the global pandemic, most businesses retained a preference for some on-site infrastructure to control sensitive or mission-critical applications and data. Many businesses also continued to sweat sunk investments into legacy IT infrastructure. By Morne...
Insights into cloud security 2021
With cloud security continuing to be a hot topic in 2021, Fortinet and Cybersecurity Insiders decided to ask cybersecurity professionals around the world and across all industries for their latest insight. By Doros Hadjizenonos, regional sales manager at Fortinet The...
Health trends and the impact on workforces
The concept of workforce resilience is not new, although the pandemic has forced organisations to focus on their key people-related risks, such as employee wellbeing, talent retention, implementing operational improvements and new, innovative working models and...
Hyperpersonalisation, increased customisation, reinvigorate ERP
The accelerated digitisation of 2020 has seen a rapid increase in the adoption of digital products and services, creating a surge in customer touchpoints that has caused an exponential data explosion. By 2025 the volumes of data that human and machine interactions...
InnoVent expands into Nigeria
IT financing and leasing specialists, InnoVent, has opened its third African office in Lagos, Nigeria. The opening of the new West African office follows only months after the successful opening of an office in Nairobi, Kenya, to serve the East African market. With a...
Remote working is here to stay: but is your company protected?
Every business has to protect three critical assets - its staff, customers and its data. With six-foot walls around our homes, we protect our physical property and household goods, but our defences are woefully inadequate when it comes to our digital property. By...
Cybersecurity threats don’t care where you are
Global connectivity has meant that, more than ever before, South Africa is a part of the global village - and while that certainly comes with myriad benefits, it also comes with the need for an increased focus on cyber security for the state, enterprises, and home...
How can telcos deploy next-generation networks effectively?
Next-generation networks (NGN) promise to combine the best of Internet Protocol (IP) and traditional telephony networks, a convergence that will deliver flexible, efficient, innovative, and high-quality telecommunication services. By Sarthak Rohal, vice-president: IT...
Smart, intuitive tools for an enhanced multiparty collaborative experience
We are halfway into another pandemic year; it is evident that work styles adopted during the current period are here to stay. Whether working from home or with a gradual return to the office, many workers across the globe have learnt one thing – the urgent need for...
Huawei pens deal with African Telecommunications Union
The African Telecommunications Union (ATU) has signed a Memorandum of Understanding (MoU) with Huawei that will see African countries and organizations build capacity for ICT transformation. Under the agreement, Huawei will provide training on skills development,...
Senior / Intermediate Full Stack Developer – Gauteng Pretoria Region
Seeking a Senior or Intermediate Full Stack Developer to contribute to the continued development and innovation of our client's next-generation Community Management System (CMS), working across both frontend and backend stacks. Key Requirements Minimum 5 years'...
Senior Project Manager at The Foschini Group
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Lead and manage a multi-year, multi-workstream programme focused on expanding TFG's QR and local manufacturing capabilities. Work cross-functionally with key internal and external stakeholders to drive...
Integration Developer (Senior) at Parvana Recruitment
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
SAP Solutions Architect at Sabenza IT & Recruitment
Job Title: SAP Solutions Architect Location: Midrand Industry: Retail / Pharmaceutical Employment Type: Permanent About the ClientOur client is a market leader in the retail and pharmaceutical sector, renowned for innovation, customer-centricity, and operational...
Senior Software Developer
Seeking a Senior Frontend Software Developer to work on mission-critical B2B, payments, and SaaS solutions. Key Requirements Minimum 6+ years' software development experience in B2B transactional, payments, or SaaS environmentsRelevant IT Degree (preferred)Expertise...
Senior Project Manager at The Foschini Group – Western Cape Parow East
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Lead and manage a multi-year, multi-workstream programme focused on expanding TFG's QR and local manufacturing capabilities. Work cross-functionally with key internal and external stakeholders to drive...
Integration Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
SAP Solutions Architect at Sabenza IT & Recruitment – Gauteng Halfway House
Job Title: SAP Solutions Architect Location: Midrand Industry: Retail / Pharmaceutical Employment Type: Permanent About the ClientOur client is a market leader in the retail and pharmaceutical sector, renowned for innovation, customer-centricity, and operational...
Senior Software Developer – Western Cape Cape Town Region
Seeking a Senior Frontend Software Developer to work on mission-critical B2B, payments, and SaaS solutions. Key Requirements Minimum 6+ years' software development experience in B2B transactional, payments, or SaaS environmentsRelevant IT Degree (preferred)Expertise...
Junior Data Analyst
An exciting opportunity available within the energy solutions industry for a Junior Data Analyst, based in Bellville, Cape Town. The Analyst is expected to use existing tools and models for this reporting, as well as assist in the development of new tools. It would be...
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