Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
SA most targeted in fraud attacks
Almost half (47%) of the 13 500 people polled in the SAS “Faces of Fraud” consumer study say they have experienced more fraud in 2022. South Africans were the most severely impacted, at 65%, following by Portugal at 62%. To counter rampant AI-fuelled scams, data and...
Identity threats top of mind
South Africans are growing more concerned over identity fraud threats, with 56,7% of businesses expressing concern or strong concern about future threats. This is among the findings of a new study by iiDENTIFii, “The Identity Index 2024: South Africa Edition”,...
Brace for fewer Black Friday bargains this year
South African shoppers may want to dial down their Black Friday expectations this year, with market data indicating a slowdown in consumer enthusiasm for the annual global shopping frenzy while retailers adjust their strategies toward a month-long approach that...
Retail threats surge ahead of Black Friday
In 2024, cybercriminals launched over 38-million phishing attacks, impersonating major marketplaces, banks, and tech retailers. Stolen payment card data is actively traded on dark web forums, with prices ranging from $70 to $315 per set. As shoppers prepare for major...
Call for Earthshot Prize 2025 entries
Following a record-breaking year for nominations, and a historic first awards ceremony on the African continent, The Earthshot Prize (TEP) is officially open for entries for its 2025 cohort. TEP seeks innovative solutions across five critical Earthshots: Protect and...
Businesses face increasing threats
Businesses are facing increasingly sophisticated threats from ransomware groups, hacktivists, and individual attackers. The 2024 Arctic Wolf Security Operations Report sheds light on the key trends shaping the modern threat environment and provides actionable insights...
Satellites reveal abrupt drop in global freshwater levels
An international team of scientists using observations from NASA-German satellites found evidence that Earth’s total amount of freshwater dropped abruptly starting in May 2014 and has remained low ever since. Reporting in Surveys in Geophysics, the researchers...
Advanced mobile robots a boon for supply chains
Several mobile robotics technologies for supply chains will mature within the next two to five years, creating an accelerating market for increasingly capable mobile robots and drones, according to Gartner. Gartner’s Hype Cycle for Mobile Robots and Drones is a...
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Admissions open for University of the People
Enrolments for the 2021-2022 academic year are now open worldwide, including South Africa, for University of the People ¬- a non-profit, tuition-free, US-accredited online university. Open to all qualified applicants, the university offers affordable, accessible,...
An intelligent way to ensure true cloud security and resilience
Complex business ecosystems are at risk of security vulnerabilities and have to consider investing into smart solutions and adopting intelligent tactics to survive the threat landscape, explains Neal Botje, principal practice head: cloud security at Dimension Data....
Embrace work from anywhere with SD-WAN
If there's one thing the last year has taught us, it's the need for flexibility. By Nirav Shah, vice-president: products at Fortinet The IT teams working at businesses around the world didn't have "global pandemic" on their radar, yet they had to work to shift...
Smart satellites could be a lifesaver
In the event of a natural disaster or civil unrest, damage to terrestrial communications infrastructure, combined with exceptional spikes in demand, can leave users cut off at the worst possible time. Sudden loss of communications can impact on business operations and...
Is the future really passwordless?
Passwords are inherently problematic and are the weakest link in many security chains, writes Simeon Tassev, QSA & MD at Galix. People forget them, or do not set them to be strong enough; they reuse the same password for multiple accounts, they write them down,...
Healthcare: delivering POPIA compliance during a pandemic
Perhaps more than any other sector, healthcare has been under significant pressure since the onset of the Covid-19 pandemic early last year. By Tony Nkuna, senior solutions consultant and integrations specialist at TechSoft International The demands placed on...
Ford SA launches Team Fordzilla Nations Cup
Ford South Africa is gearing up for its next Esports sim-racing competition, which is set to launch on 23 August. The competition, which is free to enter and open to all age groups, will be the first time that South African sim-racers will be able to represent their...
DMP SA joins forces with Gabsten Technologies
Data Management Professionals South Africa (DMP SA) has joined forces with Gabsten Technologies to deliver end-to-end data management services, solutions and consulting. "The two businesses have always worked closely together, but with the onslaught of Covid-19 we saw...
Jon Hoehler elected as WASPA treasurer
Having started his career in mobile telecoms in 2004, Jon Hoehler is now the newly-elected treasurer of WASPA. His focus will be to provide strategic and financial guidance to help build on the strong financial structures already in place at WASPA and ensure the...
Data management key to surviving any disaster
South Africans have found out the hard way that you never know when or how disaster might strike. And many companies are now discovering that staying in business after a disaster is closely tied to how quickly they can restore their IT operations. Disasters take many...
Junior – Intermediate .NET Developer – Cape Town (Onsite)
ENVIRONMENT:Our client looking for a Junior to Intermediate .NET Developer to join a growing Cape Town team within a Germany-based tech company. This is an excellent opportunity for someone with 2–4 years of development experience who is eager to learn, contribute to...
IT Project Manager (Contract) – Eastern Cape Gqebera
The Senior Project Manager / Lead is responsible for managing assigned business and IT projects of various sizes throughout the whole project lifecycle to meet project objectives and support the company in achieving its strategy, ensuring key stakeholders are kept...
IT Developer – Gauteng Randburg
Are you a talented developer with a passion for building innovative digital solutions? Our client is looking for a driven and skilled IT Developer to join their team. If you're fluent in Afrikaans and English with experience in modern development tools, this is your...
Junior – Intermediate .NET Developer – Cape Town (Onsite) – Western Cape Cape Town
ENVIRONMENT:Our client looking for a Junior to Intermediate .NET Developer to join a growing Cape Town team within a Germany-based tech company. This is an excellent opportunity for someone with 2–4 years of development experience who is eager to learn, contribute to...
Digital Strategist
Hire Resolve's client is seeking a highly motivated and data-driven Digital Strategist with 1-2 years of experience to join their dynamic team. The ideal candidate will be instrumental in shaping and executing their digital marketing efforts, driving growth, and...
Senior Linux System Administrator at Sabenza IT & Recruitment
Are you passionate about building secure, scalable, and high-performance Linux systems? We are looking for an experienced Senior Linux System Administrator who thrives in dynamic environments and enjoys working hands-on with critical infrastructure. You will play a...
System Analyst
Our client in Sandton is urgently seeking a permanent (hybrid) System Analyst. The ideal candidate will apply creative and structured thinking to design, document, and test solutions that meet business needs. This role involves close collaboration with team members to...
Digital Strategist – Gauteng Pretoria
Hire Resolve's client is seeking a highly motivated and data-driven Digital Strategist with 1-2 years of experience to join their dynamic team. The ideal candidate will be instrumental in shaping and executing their digital marketing efforts, driving growth, and...
Senior Linux System Administrator at Sabenza IT & Recruitment – Gauteng Johannesburg
Are you passionate about building secure, scalable, and high-performance Linux systems? We are looking for an experienced Senior Linux System Administrator who thrives in dynamic environments and enjoys working hands-on with critical infrastructure. You will play a...
System Analyst – Remote Remote
Our client in Sandton is urgently seeking a permanent (hybrid) System Analyst. The ideal candidate will apply creative and structured thinking to design, document, and test solutions that meet business needs. This role involves close collaboration with team members to...
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