Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
SA most targeted in fraud attacks
Almost half (47%) of the 13 500 people polled in the SAS “Faces of Fraud” consumer study say they have experienced more fraud in 2022. South Africans were the most severely impacted, at 65%, following by Portugal at 62%. To counter rampant AI-fuelled scams, data and...
Identity threats top of mind
South Africans are growing more concerned over identity fraud threats, with 56,7% of businesses expressing concern or strong concern about future threats. This is among the findings of a new study by iiDENTIFii, “The Identity Index 2024: South Africa Edition”,...
Brace for fewer Black Friday bargains this year
South African shoppers may want to dial down their Black Friday expectations this year, with market data indicating a slowdown in consumer enthusiasm for the annual global shopping frenzy while retailers adjust their strategies toward a month-long approach that...
Retail threats surge ahead of Black Friday
In 2024, cybercriminals launched over 38-million phishing attacks, impersonating major marketplaces, banks, and tech retailers. Stolen payment card data is actively traded on dark web forums, with prices ranging from $70 to $315 per set. As shoppers prepare for major...
Call for Earthshot Prize 2025 entries
Following a record-breaking year for nominations, and a historic first awards ceremony on the African continent, The Earthshot Prize (TEP) is officially open for entries for its 2025 cohort. TEP seeks innovative solutions across five critical Earthshots: Protect and...
Businesses face increasing threats
Businesses are facing increasingly sophisticated threats from ransomware groups, hacktivists, and individual attackers. The 2024 Arctic Wolf Security Operations Report sheds light on the key trends shaping the modern threat environment and provides actionable insights...
Satellites reveal abrupt drop in global freshwater levels
An international team of scientists using observations from NASA-German satellites found evidence that Earth’s total amount of freshwater dropped abruptly starting in May 2014 and has remained low ever since. Reporting in Surveys in Geophysics, the researchers...
Advanced mobile robots a boon for supply chains
Several mobile robotics technologies for supply chains will mature within the next two to five years, creating an accelerating market for increasingly capable mobile robots and drones, according to Gartner. Gartner’s Hype Cycle for Mobile Robots and Drones is a...
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Admissions open for University of the People
Enrolments for the 2021-2022 academic year are now open worldwide, including South Africa, for University of the People ¬- a non-profit, tuition-free, US-accredited online university. Open to all qualified applicants, the university offers affordable, accessible,...
An intelligent way to ensure true cloud security and resilience
Complex business ecosystems are at risk of security vulnerabilities and have to consider investing into smart solutions and adopting intelligent tactics to survive the threat landscape, explains Neal Botje, principal practice head: cloud security at Dimension Data....
Embrace work from anywhere with SD-WAN
If there's one thing the last year has taught us, it's the need for flexibility. By Nirav Shah, vice-president: products at Fortinet The IT teams working at businesses around the world didn't have "global pandemic" on their radar, yet they had to work to shift...
Smart satellites could be a lifesaver
In the event of a natural disaster or civil unrest, damage to terrestrial communications infrastructure, combined with exceptional spikes in demand, can leave users cut off at the worst possible time. Sudden loss of communications can impact on business operations and...
Is the future really passwordless?
Passwords are inherently problematic and are the weakest link in many security chains, writes Simeon Tassev, QSA & MD at Galix. People forget them, or do not set them to be strong enough; they reuse the same password for multiple accounts, they write them down,...
Healthcare: delivering POPIA compliance during a pandemic
Perhaps more than any other sector, healthcare has been under significant pressure since the onset of the Covid-19 pandemic early last year. By Tony Nkuna, senior solutions consultant and integrations specialist at TechSoft International The demands placed on...
Ford SA launches Team Fordzilla Nations Cup
Ford South Africa is gearing up for its next Esports sim-racing competition, which is set to launch on 23 August. The competition, which is free to enter and open to all age groups, will be the first time that South African sim-racers will be able to represent their...
DMP SA joins forces with Gabsten Technologies
Data Management Professionals South Africa (DMP SA) has joined forces with Gabsten Technologies to deliver end-to-end data management services, solutions and consulting. "The two businesses have always worked closely together, but with the onslaught of Covid-19 we saw...
Jon Hoehler elected as WASPA treasurer
Having started his career in mobile telecoms in 2004, Jon Hoehler is now the newly-elected treasurer of WASPA. His focus will be to provide strategic and financial guidance to help build on the strong financial structures already in place at WASPA and ensure the...
Data management key to surviving any disaster
South Africans have found out the hard way that you never know when or how disaster might strike. And many companies are now discovering that staying in business after a disaster is closely tied to how quickly they can restore their IT operations. Disasters take many...
Software Project Manager (Remote)
ENVIRONMENT:A Digital Marketing Services company is seeking a Project Manager to oversee the successful delivery of a portfolio of projects, ensuring high levels of customer satisfaction, quality execution, positive team engagement, and project profitability. This...
SAP Master Data Consultant at Sabenza IT & Recruitment
Are you a data-driven professional with a passion for precision and process excellence? We're on the lookout for a SAP Master Data Consultant to join our fast-growing team! This is your opportunity to work at the intersection of cutting-edge SAP systems and real-world...
Cloud & Information Security Architect at Sabenza IT & Recruitment – Gauteng Soweto
This is a remote position.We are looking for a highly skilled Cloud & Information Security Architect to lead the review, enhancement, and implementation of cloud security policies and frameworks. This role involves aligning existing cloud security operations with...
Software Project Manager (Remote) – Western Cape Cape Town
ENVIRONMENT:A Digital Marketing Services company is seeking a Project Manager to oversee the successful delivery of a portfolio of projects, ensuring high levels of customer satisfaction, quality execution, positive team engagement, and project profitability. This...
SAP Master Data Consultant at Sabenza IT & Recruitment – Western Cape Cape Town
Are you a data-driven professional with a passion for precision and process excellence? We're on the lookout for a SAP Master Data Consultant to join our fast-growing team! This is your opportunity to work at the intersection of cutting-edge SAP systems and real-world...
Cyber Security Specialist
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Cybersecurity Engineer to join our client based in JHB North.An established AWS-driven technology solutions company is looking...
Full Stack Mobile Developer (React Native and C#)
ENVIRONMENT:A leading Rental Service Provider in Johannesburg is looking for an experienced Mobile App Developer to join their team. The ideal candidate will have a strong background in mobile app development, with expertise in React Native, TypeScript, and a solid...
Cyber Security Specialist – Gauteng Midrand
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Cybersecurity Engineer to join our client based in JHB North.An established AWS-driven technology solutions company is looking...
Full Stack Mobile Developer (React Native and C#) – Gauteng Johannesburg
ENVIRONMENT:A leading Rental Service Provider in Johannesburg is looking for an experienced Mobile App Developer to join their team. The ideal candidate will have a strong background in mobile app development, with expertise in React Native, TypeScript, and a solid...
Enterprise Architect at Sabenza IT & Recruitment
This is a remote position.We are seeking a visionary Enterprise Architect to drive the strategic alignment of business goals with IT capabilities across the organization. This role is responsible for developing and maintaining a holistic architecture vision that...
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