Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Global IT spending set for 9,3% growth in 2025
Worldwide IT spending is expected to total $5,74-trillion in 2025, an increase of 9,3% from 2024, according to the latest forecast by Gartner. “Current spending on generative AI (GenAI) has been predominantly from technology companies building the supply-side...
From AI to the metaverse, ITU adopts new resolutions
Members of the International Telecommunication Union (ITU) have agreed on priorities for standards and capacity development in areas from artificial intelligence (AI) and the metaverse, to sustainable digital transformation at the World Telecommunication...
GenAI extends automation potential in future of work
The return to the office has accelerated in 2024. While further return-to-the-office mandates are expected in 2025, many employees continue to work remotely for at least part of the time. Against this backdrop, artificial intelligence (AI) has emerged as the hottest...
Black Friday a shot in the arm for local economy
Black Friday sales are forecast to generate an additional R88-billion in November for South Africa’s wholesale, retail, and fuel sectors, according to research from fintech Capital Connect. The study shows that retailers in South Africa will generate R22-billion in...
Crowdfunding market is slowing down
In recent years, the crowdfunding market has been yo-yoing - with the annual growth rate falling by 6% and 4% in 2020 and 2022 respectively, and then rising to an average of 2,5% for the past two years. However, after a steady increase in 2023 and 2024, the entire...
Virtual reality market to hit $57bn by 2030
Despite the challenges that will limit the adoption of virtual reality (VR) technology, the global VR market is forecast to grow from $11-billion in 2023 to $57-billion by 2030 – with a CAGR of 26% over the period - according to GlobalData. The research group’s latest...
Lazarus rises again … targeting cryptocurrency
Kaspersky’s Global Research and Analysis Team (GReAT) has uncovered a sophisticated malicious campaign by the Lazarus advanced persistent threat (APT) group targeting cryptocurrency investors worldwide. The attackers used a fake cryptogame website that exploits a...
SA needs to address toxic masculinity
The Men’s Foundation of South Africa has issued an urgent call to action on addressing the toxic masculinity that continues to fuel stigma around men's health issues in the country - including mental health and prostate cancer. “Toxic masculinity is one of the most...
More News Today
There’s never been a better time to install fibre
With more of us working, learning, and staying entertained at home over the past 18 months, it's never been clearer that being without a fast, reliable internet connection for even just an hour can be intolerable. By Matthew Campbell, head of SME and FTTH at Seacom As...
Automation and AI in security: what’s the big deal?
In 1988, a Cornell University graduate student named Robert Morris wanted to measure the size of the Internet. He wrote a program that could spread across a network, install itself on machines, and then Morris would count the instances. From that, the now-infamous...
POPIA – too little too late?
The Protection of Personal Information Act (POPIA) officially came into full effect this week. While the legal act will hold organisations accountable for the privacy of stakeholder information, businesses will be ill-advised to think that their customers will now...
Customers don’t want to talk to a human, help them help themselves
Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves. By Ryan Falkenberg,co-CEO of Clevva In fact, research shows that more than two-thirds...
Redefining networking in the new era of work
There are immense benefits that come with working from home (WFH), accessible remote working, and globalised workforces. By Colin Thornton, chief financial officer of Turrito Networks Companies gain access to skills and talent on a global scale, and they provide their...
Data storage: the importance of protecting the device and not just the network
With data security such a big talking point of late, many of the discussions around protecting data have focused on securing the network. At a time of increased remote working and reliance on cloud technology, perhaps this is understandable. By Ruben Dennenwaldt,...
The way we work: from ‘all change’ to ‘you choose’
In 2020, we saw a generation's worth of change to working habits unfold at an accelerated pace over a few months. Alain Tshal, district manager at F5, Sub-Saharan Africa Remote work - which many parts of the business world had been gradually moving towards - became an...
Digital transformation crucial to the future of mining in SA
Mining has played a crucial role in South Africa's economy for the best part of two centuries. And while it may not play as big a role as it once did, it still contributed R400-billion to GDP in 2020 and employed more than 450 000 people. But if the sector is to...
Reimagine the employee experience in a work-from-anywhere world
The past year has fundamentally changed the way we work. It has encouraged us to reimagine our workspaces as community hubs to accommodate a more hybrid workstyle. Regardless of how companies work post-pandemic, virtual, in-person, or a combination of both, the...
Entangling payroll, HR and the POPIA
Yesterday (1 July 2021) was a significant day for organisations in South Africa, as the day when the Protection of Personal Information Act (POPIA), took full effect. Cutting out the legal lingo, what does this have to do with any payroll and HR related matters? One...
Data Analyst at Sabenza IT & Recruitment – Western Cape Cape Town
We are seeking a highly skilled and motivated Data Analyst to join our Portfolio Management Team. This role is perfect for a forward-thinking professional who thrives at the intersection of data, technology, and business strategy.RequirementsKey Responsibilities:...
Advanced Back-End Developer at Sabenza IT & Recruitment
We're looking for an Advanced Back-End Developer with a strong technical foundation and a drive to work on cutting-edge, cloud-based applications. This is an opportunity to play a pivotal role in the development, deployment, and operation of high-performance backend...
Software Architect (Java) (JHB)
ENVIRONMENT:A leading global digital solutions technology company based in Johannesburg is seeking a highly experienced and proactive Software Architect to spearhead the design and development of scalable, robust, and cloud-native systems. The ideal candidate will...
AI Specialist
Job Summary: We are looking for a forward-thinking and technically skilled AI Specialist to join our team and drive the adoption of artificial intelligence across our warehousing and logistics operations. This role is critical in identifying, developing, and deploying...
Advanced Back-End Developer at Sabenza IT & Recruitment – Gauteng Pretoria
We're looking for an Advanced Back-End Developer with a strong technical foundation and a drive to work on cutting-edge, cloud-based applications. This is an opportunity to play a pivotal role in the development, deployment, and operation of high-performance backend...
Software Architect (Java) (JHB) – Gauteng Johannesburg
ENVIRONMENT:A leading global digital solutions technology company based in Johannesburg is seeking a highly experienced and proactive Software Architect to spearhead the design and development of scalable, robust, and cloud-native systems. The ideal candidate will...
AI Specialist – Gauteng Modderfontein AH
Job Summary: We are looking for a forward-thinking and technically skilled AI Specialist to join our team and drive the adoption of artificial intelligence across our warehousing and logistics operations. This role is critical in identifying, developing, and deploying...
Full Stack Java Developer (Advanced) at Sabenza IT & Recruitment
Join Us as a Full Stack Java Developer (Advanced) About UsWe are a powerhouse of innovation in South Africa, delivering cutting-edge IT solutions globally. From SAP and Java to Azure and Cloud, we drive transformative projects that keep us at the forefront of...
Snr. Project Manager
BSc ENGINEER - SENIOR PROJECT MANAGER - DO-178 and DO-252Salary: R 120K - 135k TCTC p/mTHE CLIENT, situated in the Cape Town suburb of Westlake, South Africa, designs, develops and manufactures cutting edge, state of the art, satellite communications solutions for...
Intermediate Full Stack Developer (React / Angular OR Node.js OR .Net)
ENVIRONMENT:Are you a skilled Fullstack Developer looking to make your mark in a dynamic and thriving industry? Join a team at a well-established German IT services provider, with over 25 years of excellence in delivering top-notch solutions. They are seeking a...
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