Agentic AI: supply exceeds demand
The current supply of agentic AI models, platforms and products far exceeds demand, which will result in consolidation and market correction, according to Gartner. Gartner analysts anticipate that agentic AI markets will consolidate in the short term as hype and fear...
These are the most valuable AI use cases for customer service
As organisations seek to maximize the impact of their AI investments, Gartner has identified the most valuable use cases for AI in service and support functions. A Gartner survey of 265 service and support leaders from a variety of industries and business in April and...
Lock down the mobile Web this summer
South Africans familiar with securing mobile devices should also secure their mobile Internet access these holidays. That’s the word from ISPA, SA’s official internet Industry Representative Body (IRB), which says the ability of mobile devices to connect to the...
Uber debuts courier bakkie in SA
Uber has launched its Courier Bakkie product offering to drivers and users of the Uber App, effectively rebranding the “Uber Package” product as “Courier”, to better align with the growing range of transportation services. South Africa is Uber’s first global market to...
New country director for Google
Kabelo Makwane has been appointed as Google’s new country director for South Africa. Makwane has more than 20 years experience in the technology sector. He joins Google from Vodacom Business where he currently serves as managing executive for the cloud, hosting and...
AWS commits $100m for AI, cloud, literacy skills
In today’s rapidly evolving digital landscape, skills in AI, machine learning (ML), cloud computing, and computer science can open doors to boundless opportunities for students. However, not everyone can easily acquire these in-demand, career-enhancing skills. Amazon...
MTN enhances festive season network capacity
As South Africans prepare to celebrate the festive season, MTN has been capacitating its network in high density areas and tourist hotspots to carry increased voice and data traffic over the festive season. Operations are underway to cater for additional coverage and...
Resellers vote Syntech Distribution best for Customer Care
Syntech Distribution has scooped the Customer Care Distributor of the Year in the 12th annual Channelwise Awards. For the Customer Care Distributor of the Year award, the 2 828 resellers polled in the survey were asked to rate their chosen distributors on a number of...
Pinnacle scoops Channelwise Distributor of the Year 2024 award
Pinnacle has reclaimed the coveted Channelwise Distributor of the Year title, pipping Axiz, Mustek, Tarsus Distribution and Rectron at the post. The prestigious awards are the culmination of the 12th annual Channelwise Distributor of the Year survey. This year, 2 828...
All the top vendors for 2024
The votes are in, and South African resellers have named their favourite vendors for 2024. The 12th annual Channelwise Awards survey attracted a record 2 828 voters, who named their favourite vendors in 10 categories, as follows: Infrastructure hardware Servers...
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Cloud monocultures elevate risks of cyberattack, service outages
The mass adoption of cloud services and the pressure to consolidate vendors along with the tightening of budgets due to the ongoing COVID pandemic is creating the risk of security monocultures that could put organisations at greater risk. By Brian Pinnock,...
Advanced reporting: the unsung hero of a modern data-driven contact centre
With research showing that up to 96% of customers would consider switching from a business after a single bad service experience, there can be no doubt that service is a key differentiator for today's customers. By Anne-Meine Gramsma, chief commercial officer of...
What is an omnichannel customer engagement hub and do I need it?
By now, most organisations know how important it is to engage with their customers on the right channel at the right time with the right information. But, when communication channels are owned and managed by different areas of the business, it's hard to create a...
Train the hybrid mind
More than 50% of IT teams believe that employees have bad security habits. Habits they've developed since moving their offices into the home and that put their information, systems and employers at risk. The statistic comes from the Tessian Back to Work Security...
Industry 4.0 and Industry 5.0 aren’t independent
During the pandemic, the mass adoption of working from home, online shopping, food delivery and virtual events has caused discussion around the evolution of the manufacturing industry and, specifically, Industry 5.0. By Mark Wheeler, director of supply chain solutions...
Skilling for the high-stakes, must-win landscape of 4IR
With few exceptions, almost every company will be a tech business in The Fourth Industrial Revolution (4IR). The adoption of technology - and the change required to support modern working - is one of the biggest challenges organisations currently face. Marilyn...
MiVoice app is SA’s first free digital wallet
An estimated 23,5% of South Africans are unbanked, which brings several personal and economic disadvantages. In a concerted effort to change this situation, MiVoice, the world's first fully mobile HR management solution for domestic employees, has designed South...
Exclusive Networks explores expansion opportunities with NU
Exclusive Networks has entered into an exclusive agreement with Networks Unlimited with the intention to pursue discussions around a potential acquisition. Networks Unlimited is a major regional value-added distributor focused predominantly on cybersecurity and...
Why customer-centricity is essential to manufacturers
According to IDC, the manufacturing industry's global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is the top...
Cybercrime pandemic ‘a superhighway for SA youth’
Cybercrime is one of the biggest threats facing businesses and consumers in 2021. It is estimated that it's going to cost the world's businesses and consumers $6-trillion this year, and more than $10-trillion by 2025. To fight this scourge, the world currently needs...
Embedded Software Engineer – Western Cape Cape Town Region
Our client is looking for a Senior Embedded Software Engineer based in CPT, with expertise in C/C++ or Assembly programming. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]C/C++AssemblyJavaGoWindows OSOODShould you meet the requirements for...
Linux System Administrator at NRF National Research Foundation
Postion Summary: The Linux System Administrator within the South African Environmental Observation Network (SAEON), will be responsible for the efficient management and maintenance of Linux-based systems across the organization's network. Experience in Linux...
Technical Business Analyst (Senior) at Parvana Recruitment
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
Software Developer – Senior (.Net) at Parvana Recruitment
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Project Manager (Property Development) at Parvana Recruitment
About the client:This forward-thinking property developer is highly successful and growing rapidly building on the principles of design excellence, sustainability, and community enrichment, their developments boast beautiful and intuitively designed apartments...
Graduate Software Development Programme (CPT / JHB) at Parvana Recruitment
About our Client:Our client specialises in delivering financial service solutions that empower their clients to achieve their aspirations. They pride themselves on fostering a collaborative and supportive environment built on trust and respect. With a team of over 600...
Data Scientist at Parvana Recruitment
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Configuration Analyst (Senior) at Parvana Recruitment
About our client: Our client is a global leader in digital marketing and client reporting solutions, empowering financial professionals to enhance data-driven decisions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving...
Junior & Intermediate Java Developer
Our client is seeking a passionate Intermediate/Junior Java Developer for a fully on-site role based in Pretoria. This is a great opportunity for someone looking to grow their skills in a stable environment with exciting projects. Key Requirements 2-3 years'...
Senior Software Developer – Gauteng Johannesburg
Hire Resolve's client is seeking a Senior Software Developer who will assist in the development, implementation, and maintenance of new and existing applications.Responsibilities: Implement and customize the GK Product Suite within customer projects.Research and...
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