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Is generative AI all it’s cracked up to be?

It’s been about two years since generative AI (GenAI) exploded onto the mass market and into the boardroom buzzword lexicon. By Warren Hawkins, MD of Euphoria Telecom What began as a curiosity has quickly snowballed into a business necessity. It might sound...

New service enables local call rates for UK-SA businesses

Many businesses have operations in South Africa and the UK; however, communication costs can quickly get out of hand and even become prohibitive if multinational businesses do not have a solution to comply with local, in-country call rates, explains Telviva Chief...

CCI takes home an armful of awards

In the first major industry awards event of 2025, CCI scooped the award for Best Contact Centre at the CCMG National Contact Centre Awards, held recently in Johannesburg. CCMG, the Contact Centre Management Group, is the professional body in the contact centre...

Qrent introduces circular IT for call centres

Sustainable IT solutions provider Qrent has introduced targeted solutions for the BPO industry. Its agile, on‑demand IT provisioning enables call centres to scale their IT infrastructure up or down in alignment with fluctuating demand. In response to mounting pressure...
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