<center><ins data-revive-zoneid="23" data-revive-id="112a9ec54d551c0833307662200d662d"></ins><!-- [et_pb_line_break_holder] --><script async src="//itomedia.co.za/www/delivery/asyncjs.php"></script></center>

How CPaaS X empowers companies in the digital age

In the modern digital landscape, effective communication is crucial for businesses to stay ahead of the competition, and the introduction of Communications Platform-as-a-Service (CPaaS X), a new set of enhanced Application Programming Interfaces (APIs), is positioned...

Digital BPOs could unlock AI-driven efficiency

As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires specialist skills – skills that are not core to many companies. As a...

iContact BPO Partners with Krisp AI

iContact BPO has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre operations. The initiative aims to improve agent productivity and enhance the overall customer experience by eliminating background noise - a...

Data governance in BPO a path to enhanced security and trust

As the custodians of vast amounts of sensitive customer information, companies globally face increasing scrutiny over their data governance practices and with good reason. “Data is the new oil.” It’s a cliché, but it’s accurate. By Christopher Lawson, managing...
<center><!-- [et_pb_line_break_holder] --><ins data-revive-zoneid="11" data-revive-id="112a9ec54d551c0833307662200d662d"></ins><!-- [et_pb_line_break_holder] --><script async src="//itomedia.co.za/www/delivery/asyncjs.php"></script><!-- [et_pb_line_break_holder] --></center>