Takealot recruits township franchisees
Takealot Group has launched its Franchisee Development Programme in Gauteng townships. Part of the Takealot Township Economy Initiative (TTEI), the programme aims to empower township-based SMMEs and entrepreneurs by offering franchise opportunities that unlock the...
Rethinking the opportunities to grow digital commerce in consumer goods
The consumer packaged goods (CPG) industry is undergoing a remarkable transformation, marked by unprecedented growth across sales channels and a shift in the dynamics between manufacturers and consumers. By Setjhaba Molloyi, MD, and Lauren Samaai, senior manager in...
E-commerce and real-time payments transform SA’s economic landscape
In 2025, South Africa finds itself at the crossroads of a digital revolution, writes Gabriel Swanepoel, country manager of Mastercard Southern Africa. Rapid advancements in technology and shifting consumer expectations are creating opportunities to reshape the...
Customers demand seamless omnichannel journeys
Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...
Lower the risk of abandoned online shopping carts
Many e-commerce platforms experience elevated levels of cart abandonment because they fail to consider the perspective of the buyer. In much the same way that software can be far removed from the actual needs of the end user, so disconnects occur between online...
Does your online payment option have your best interests at heart?
A South African Reserve Bank study has highlighted several key reasons why the country’s consumers remain wary of digital payment methods. The SARB's September Payments Study Report found that of the more than 7 000 South Africans surveyed across two surveys, 17% were...
Customers want last-mile delivery transparency
Consumers wanted real-time visibility on their online orders even before the pandemic turned the world upside down and propelled ecommerce to unprecedented heights. The results of a survey published by YouGov and cloud applications provider Infor in May 2020 found...
The 24/7 Black Friday: manage the extended shopping season
The evolution of 24/7 Black Friday specials from a single-day shopping event to a month-long retail phenomenon reflects changing consumer behaviours and strategic adaptations by retailers and logistics companies. This transformation is particularly evident in South...
Prioritise customer security for Black Friday, festive sales
As online businesses gear up for Black Friday and the festive season, this is the time to prioritise security – and make sure customers know exactly what measures you’ve put in place, writes Caesar Tonkin, MD of Armata Cyber Security. Consumers are prioritising the...
How to uphold service quality through a decentralised marketplace model
As e-commerce surges globally, online marketplaces are finding exciting and innovative ways to approach the decentralised nature of the trading space. According to data gathering and visualisation specialist Statista, e-commerce sales are expected to exceed...
Regulators crack down on employee messaging
It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer. By Clare-Alice Vertue, partner, Karl Blom, partner, Siya Ngcamu, senior...
Costly last-mile delivery challenges e-commerce
Last-mile delivery is one of the costliest areas of the supply chain. The combination of multiple delivery routes, packing and packaging, and dispatch waiting times saddles ecommerce businesses with prices that, on average, range from R90 to R900 per package....