Smart locker adoption soars
Customer demand for an online delivery service that always works is driving growth in the smart parcel locker market and courier industries. By Craig Pitchers, chief operating officer of The Courier Guy The size of the global smart parcel locker market could reach...
Temporary employment services support the growth of e-commerce
E-commerce has seen tremendous growth in South Africa in recent years, spurred by the Covid-19 pandemic that forced traditional retailers to develop an online presence. By Lucinda Alfonica, commercial manager at Workforce Staffing There is also a proliferation of...
Online retailers must service customers where they demand
We have heard it said many times before but it doesn't change the fact that it is true: technology is, and will continue to be, crucial to an online retailer's competitiveness and success. By David Meintjes, CEO of Telviva Retailers know that today's consumer, and no...
Click & collect can help stores achieve greater footfall
It doesn't seem that long ago that customers saw online and in-store as two separate shopping experiences. You were either in the online camp or a brick-and-mortar die-hard, and never the twain shall meet. But if the year since Covid-19 restrictions were lifted tells...
Predictions for last mile delivery tech
Transport and logistics are soaring in Africa, with further rapid growth predicted for years to come. That's the word from the World Economic Forum and African Continental Free Trade Area (AFCFTA) organisation in a new forecast report released in Davos, Switzerland in...
Top e-commerce trends to watch in 2023
According to Shopify, global e-commerce sales are forecast to reach as much as $5,7-trillion worldwide in 2022. By Nick Durrant, CEO of Bluegrass Digital While this number is large and impressive, what is most interesting about it is what it means in the context of...
A glimpse at global e-commerce trends for 2023
It is no secret that over the past few years, the e-commerce industry has been constantly and rapidly evolving, with Covid-19 playing a significant role. By Sue Azari, e-commerce lead at AppsFlyer Many retailers have experienced highs as a result of the pandemic, with...
Telephony technology could boost ecommerce businesses in 2023
South Africans are embracing ecommerce in a big way, with PayFast reporting that Black Friday and Cyber Monday online transaction volumes surged by up to 30% this year. While growing sales volumes are excellent news for ecommerce businesses, there are still hurdles to...
Smart locker growth to mirror e-commerce boom
The smart locker industry is about to undergo a similar growth surge to the one we’re currently experiencing in South Africa. By Herman Meyer, technical director of Ricoh South Africa Much of this is a result of the change in work and buying patterns as a result of...
Yassir Express launches in Gauteng
On-demand shopping app Yassir Express has gone live in Gauteng. Yassir Express offers a one-stop shop for thousands of products including everything from nappies and pharmacy items to pet food, fresh fruit and vegetables, and meat - all delivered right to customers'...
SA e-commerce continues to leapfrog
The boom in e-commerce, at the height of the Covid-19 pandemic, was unprecedented. The International Trade Administration found that online sales in South Africa increased by almost 70% between 2019 and 2020, equating to over R30-billion. According to Deloitte's most...
Are your Black Friday shoppers night owls, afternoon strollers or worker bees?
One of the advantages of being an online retailer is that, theoretically, customers can buy any time of the day. But that doesn't mean customers don't have favourite times to shop online, particularly on Black Friday. Joshua Shimkin, head of marketing and SME growth...