Section - IT Service Management

Document management an easy win in mining digitalisation

by Allan Davison | April 12, 2022 | IT Service Management, Technology Areas | 0 Comments

Mining is the cornerstone of South Africa's economy. In FY2021 the sector contributed R985,3-billion to the country's GDP while creating and/or sustaining roughly 2,3-million direct and indirect jobs. It is thus essential to have digitally-driven health and safety...

Framing IT services to meet stakeholder needs

by Allan Davison | April 14, 2021 | IT Service Management, Technology Areas | 0 Comments

Customers rightly expect to be digitally connected with organisations at all times. By Michelle Slabbert, IT service management at Standard Bank Group Advances in technology have enabled businesses to provide services to people at their convenience and not based on...

New Island Technologies offers ITSM from AWS

by Kathy Gibson | August 17, 2020 | IT Service Management | 0 Comments

BMC has announced the local availability of the BMC Helix Platform in South Africa, according to its distributor New Island Technologies. The announcement of the in-country roll-out of BMC Helix, provides partners and customers access to the first cloud-native,...

PPS aligns teams with Freshworks ITSM

by Allan Davison | May 28, 2019 | IT Service Management, Technology Areas | 0 Comments

Professional Provident Society (PPS), a South Africa specialised insurance services company, has aligned its IT teams with customer engagement software provider Freshworks. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure...

Marval introduces new Web application

by Allan Davison | Apr 12, 2013 | IT Service Management, Technology Areas | 0 Comments

Marval South Africa, a leading local provider of innovative, holistic solutions that support IT governance, risk management and service management, has recently introduced its high-speed MSM Universal Mobile App to ensure great customer service while on the move. The...

Moving from systems to service management

by Allan Davison | Apr 3, 2013 | IT Service Management, Technology Areas | 0 Comments

As corporate networks become more complex, IT departments need to evolve from managing equipment to managing services. This requires monitoring service delivery from an end-to-end perspective and finding ways to anticipate problems before they happen. Emerging...

Marval achieves ISO/IEC recertification

by Allan Davison | Apr 3, 2013 | IT Service Management, Technology Areas | 0 Comments

IT service management (ITSM) innovator Marval has once again successfully passed the latest ISO/IEC 20000:2011 audit, the worldwide standard for ITSM. The company has now held this certification since its introduction in 2005. The compliance requirements for ISO/IEC...

Marval announces availability of MSM v12.5

by Allan Davison | Mar 7, 2013 | IT Service Management, Technology Areas | 0 Comments

Marval South AfArica, local representative of the Marval Group (UK) and thought leader in IT governance and service management, is pleased to announce the availability of Marval Service Management (MSM) v 12.5, the latest version of Marval’s award-winning service...

Next Entries »