Is your IT service management geared for BYOD?
Bring your own device (BYOD) is one of the most disruptive trends affecting the business world today including our personal lives. While end-users have embraced the ability to choose their own devices and use the same devices for both business and personal purposes,...
Virgin Mobile SA improves technical service
OSCOSM recently completed a service desk improvement project for Virgin Mobile SA. The project encompassed a new look at how the technical service desk received and processed tickets with an objective to enhance management control, efficiency and customer experience....
CA Technologies named a leader by Gartner
CA Southern Africa has announced that CA Technologies has been positioned by Gartner in the Leaders quadrant of the Magic Quadrant for IT Project and Portfolio Management Software Applications, Worldwide. The report evaluated CA Project and Portfolio Management (CA...
Booyco HVAC Services rolls out Sage solution
Booyco HVAC Services, a company that specialises in installing, servicing and maintaining mobile air conditioning systems, has implemented the Sage Evolution Service Manager Module to automate and manage service requests and service tasks. This, in turn, enables the...
Marval Africa partners with M2TD
Marval Africa has partnered with M2TD Consulting to bring Marval’s global leading IT service management (ITSM) tool, MSM, to the South African public and mining sectors. As a result of this partnership, M2TD has exclusive rights to resell Marval’s ITSM solutions...
IFS updates ESM products
IFS, the global enterprise applications company, announces major updates to its enterprise service management (ESM) offering comprising IFS Field Service Management, IFS Mobile Workforce Management, and IFS Service Management. The latest version of IFS Field Service...
The top mistake in ITSM innovation
Have you ever changed or amended the source code of an IT Service Management (ITSM) solution? Perhaps to add features and functions that weren’t included in the "out-of-the-box" software? If so, you may have complicated the link between what you’ve got and what the...
ITAMSA, triVector partner
triVector and ITAMSA (Information Technology Asset Management South Africa) are delighted to announce their newly formed partnership, enabling South African companies to manage their Information Technology (IT) assets more efficiently and cost-effectively, maximising...
Marval Africa unveils road map
Marval Africa has announced the unveiling of Marval’s product road map which was discussed Marval’s annual Partner Conference. The conference, held in the UK, was attended by some of the world’s best IT Service Management (ITSM) professionals, allowing delegates to...
DXS South Africa rolls out Marval solution
DXS South Africa, the Cape Town-based local subsidiary of DXS International, are providers of clinical decision support solutions to the healthcare sector through the proprietary DXS Point of Care platform. This platform integrates with patient record systems and...
CA solution included in SAP offering
CA Technologies has announced that its customer experience monitoring technology has been added as part of the SAP Extended Diagnostics application by CA. With the inclusion of these capabilities, the SAP solution now combines deep diagnostics with customer experience...
Kaseya announces Release 9
Kaseya has announced the availability of Release 9 of its product portfolio. This release delivers a new, comprehensive solution for mobility management, and also includes the launch of Kaseya's new private cloud infrastructure, which delivers unprecedented levels of...