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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

Africans fear financial losses from cybercrime

According to a recent survey conducted by KnowBe4 Africa, 58% of respondents are very concerned about cybercrime, a figure which has almost doubled from 29% in 2023. Fear of online fraud and losing money remain their top concern, given the increasing sophistication of...

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Fortinet contributes to major cybercrime arrests

The International Criminal Police Organisation (Interpol) and the African Union Mechanism for Police Cooperation (Afripol) announced last year that the organisations have identified and arrested members of cybercrime groups operating across Africa. These individuals...

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Big corporations are stocking up on Bitcoin

Since the crypto market boom in 2021, major corporations have been diving deep into Bitcoin, a trend that accelerated even further last year. With Bitcoin`s price skyrocketing by 125% in 2024 alone and maintaining its strong momentum in 2025, corporate Bitcoin whales...

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Drone market to reach $163,6-billion by 2030

The global drone market size is anticipated to reach $163,6-billion by 2030 and grow at a CAGR of 14,3% from 2025 to 2030, according to a new report by Grand View Research. Evolving regulations facilitating easier drone integration into airspace and operations and...

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Call for media literacy in the misinformation age

In a world increasingly defined by digital communication, the recent dialogue between South African President Cyril Ramaphosa and billionaire businessman Elon Musk regarding misinformation highlights a pivotal issue that affects not only politics but the very fabric...

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Finding the money to change SA’s trajectory

South Africa's upcoming national budget will be closely scrutinised, with analysts focusing on, amongst others, the debt-to-GDP ratio, government spending and the risks that could lead to further fiscal slippage. By Waldo Marcus, director: TPN from MRI Software In the...

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