How AI is enabling ROI for financial services
Kathy Gibson reports from the Microsoft AI Tour – The financial sector is one of the world’s biggest technology users and has been among the leaders in the adoption of artificial intelligence (AI). But, before they can reap the benefits of AI, financial organisations...
How to make practical and useful AI
Kathy Gibson reports from the Microsoft AI Tour – Artificial intelligence (AI) is not some magic wand that will take over the world of work – and it’s certainly not smarter than people. That is word from Scott Hanselmann, vice-president: developer community at...
AI is reshaping global labour markets – and many could fall behind
The most resilient labour markets combine traditional labour policies with strategic investments in AI and personalised, data-driven strategies. While a number of countries are thriving, some in sub-Saharan Africa are at risk of being left behind. This is the headline...
AI, cybersecurity drive SMB market
The small and medium-sized business (SMB) market is witnessing a growing emphasis on artificial intelligence (AI) and cybersecurity, with telecom service providers increasingly focusing on small office/home office (SOHO) businesses as the next key target. As AI and...
World leaders call for renewed global collaboration in the Intelligent Age
Klaus Schwab, World Economic Forum founder and chairman of the board of trustees, has called on the global community to rise to the moment with "constructive optimism". Opening the 55th annual meeting, Schwab urged stakeholders from all sectors – government, business,...
Evolving DevOps models set to formalise the developer process
The evolving DevOps landscape in 2025 will prioritize centralized developer portals, enhance integration expertise to drive enterprise digital transformation. With platform engineering playing a pivotal role, businesses are poised to overcome production...
Dubai chocolate lovers fall victim to scams
Consumers across the world are eager to indulge in Dubai’s luxurious chocolate – but cybercriminals are exploiting this trend to deceive unsuspecting buyers. Kaspersky experts have uncovered a series of scams related to the growing demand, ranging from impersonating...
Galaxy S25 puts AI centre stage
Samsung unveiled the Galaxy S25 series of phones at Unpacked 2025 event this week. Anisha Bhatia, senior technology analyst at GlobalData, offers her view: Samsung's Galaxy Unpacked 2025 event emphasized the significance of software and AI capabilities over hardware...
Professional development more vital than ever in age of AI
This year’s International Day of Education (Friday 24 January) spotlights the theme “AI and education: Preserving human agency in a world of automation”. The day emphasises the transformative power of education in fostering social impact through personalised digital...
How Microsoft Intune aids IT security
With artificial intelligence (AI) changing the way industries work, IT teams are under increasing pressure to find a balance between embracing new technologies and keeping systems safe. While AI promises to enhance efficiency and decision-making, its rise also...
The power of recognition and rewards in BPO
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. By Noori Allie, customer service executive at Achievement Awards Group and Reshni Singh, CEO of BPESA It’s a global...
Are you prepared for the transportation revolution?
Mobility is no longer about getting from point A to point B. The future of mobility is a dynamic landscape, encompassing electric and autonomous vehicles, flexible ownership models, and data-driven insights that are reshaping transportation. These advancements present...