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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

Cyberattacks grow ever more sophisticated

Generative artificial intelligence (GenAI) AI tools are being increasingly used in cybercrime to develop dynamic and sophisticated attack methods, so companies are individuals are having to become more vigilant. This is among the findings from ESET’s Threat Report for...

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Monitor market continues to recover

The global PC monitor market ended the second quarter of 2024 with 5,9% growth in unit shipments compared to the same quarter a year ago, marking the third consecutive quarter where YoY growth was positive and indicating a recovery of the market, according to IDC’s...

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Epson sets up new regional operations

Epson Middle East FZCO has been set up as a new sales company headquartered in Dubai, serving the Middle East, Türkiye, Africa, and Central & West Asia (META-CWA) region. The company will offer Epson’s printing, scanning, visual display, manufacturing and...

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