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Digital companies’ emission reductions lag climate commitments

Despite progress in climate reporting and renewable electricity use, digital companies are falling short in cutting emissions at the pace required to achieve global climate targets, according to the new report Greening Digital Companies: Monitoring Emissions and...

Customers are not forgiving of chatbots after a negative experience

Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. Eric Keller, senior director analyst in the Gartner Customer Service...

Intra-African trade a continental priority

Boosting trade flows amongst African countries remains a key economic priority, writes Kanayo Awani, executive vice-president: Intra-African Trade & Export Development Bank at African Export-Import Bank. There is significant opportunity to accelerate the growing...

Study underlines Africa’s unique cardiovascular conditions

A University of Cape Town (UCT) led study, the Sub-Saharan Africa Survey of Heart Failure (THESUS II), has found that the conditions of those most affected by heart failure in Africa haven’t changed much. Africans presenting with heart failure are still 10-20 years...
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