Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
How to measure data streaming ROI
Organisations measure their return on investment from both operational and business perspectives. This is one finding from a survey of 200 senior IT and data executives at large companies with an annual revenue of $50-million or more. The study, which was commissioned...
Climate stress testing an emerging challenge for banks
As financial institutions worldwide grapple with how to turn climate-related risks into credible stress testing scenarios, new guidance on climate stress testing for banks offers a timely roadmap. Climate Stress Testing Methodologies: Current Practices, Challenges,...
Cloud AI market size to hit $1 728,4bn by 2033
The global cloud AI market size is expected to reach $1 728,4-billion by 2033, registering a CAGR of 39,3% from 2026 to 2033, according to a new report by Grand View Research. The key factors propelling the growth of the market are the demand for intelligent virtual...
Wearables to the fore in health digitalisation
Enhancing the relationship between people's health and wellbeing and the global movement of digitalisation with the use of wearables will allow for a wider understanding of health conditions or the optimization of communication. This is according to IDTechEx's...
European Commission launches Grok investigation
The European Commission has launched a new formal investigation against X under the Digital Services Act (DSA). In parallel, the Commission extended its ongoing investigation launched in December 2023 into X's compliance with its recommender systems risk management...
Streaming trends to watch in 2026
New formats, viewing behaviours and industry moves are setting the scene for the year ahead, writes Leslie Adams, sales director at Reach Africa. Every new year brings a fresh wave of predictions about where streaming is headed, with experts peering into their crystal...
Over-provisioning is the silent budget killer in IT
In a business environment defined by volatility and the constant pressure to do more with less, South African organisations are leaking capital through a common but often overlooked channel. According to Dominique Yeates, head of product operations at Qwerti,...
Connectivity the essential tool powering learning
As thousands of students return to school with fresh notebooks and new ambitions, reliable connectivity will be essential to sustaining learning and opportunity well beyond the first term. In 2026, high-speed, uncapped internet has become as fundamental as stationery...
MSSPs key to SaaS data resilience in the hybrid workplace
The hybrid workplace has fundamentally reshaped how organisations operate. Businesses now depend on software-as-a-service (SaaS) platforms and cloud-based tools to collaborate, share, and store critical business data. By Nemanja Krstić, operations manager at Galix...
Fintech drives financial wellness through responsible BNPL
As economic pressure mounts and the cost of living continues to rise, South Africans are seeking new ways to balance their monthly budgets without falling deeper into debt. Within this landscape, Buy Now, Pay Later (BNPL) models are rapidly reshaping how consumers...
Human behaviour, not AI, will determine who wins in 2026
As global organisations race to embed AI, redesign operating models and introduce new digital capabilities, South African enterprises are confronting a more complex reality. The technology exists, the ambition is high, but execution, and more specifically, human...