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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

Enterprises start moving to zero trust

Zero trust is top of mind for most organisations as a critical strategy to reduce risk, but few organisations have actually completed zero-trust implementations. Gartner predicts that by 2026, 10% of large enterprises will have a mature and measurable zero-trust...

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5G IoT connections set to pass 100m by 2026

A new study from Juniper Research has found that 5G IoT (Internet of Things) connections will reach 116-million globally by 2026; rising from just 17-million in 2023. It predicts that the healthcare sector and smart city services will drive this 1 100% growth over the...

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New spam campaign targets Twitter users’ crypto

Kaspersky researchers have uncovered a new spam campaign spreading through direct messages on Twitter and stealing the cryptocurrency of affected users. Users are asked for help to withdraw hundreds of thousands of dollars from the crypto account of a stranger on...

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Crypto miners slump amid brutal year

Last year was one of the most challenging ever for the crypto market as trading volume slumped and prices drowned in the aftermath of crypto winter, but one of the most brutal years for the industry has also had a huge impact on the crypto mining companies which lost...

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