Sustainable technologies are generating a record amount of interest across many sectors. With the rising adoption of low-carbon hydrogen and its use for applications like green steel, as well as the development of other clean energy forms, new technologies are...

The world’s online privacy and cybersecurity awareness continues to decline, according to new research by NordVPN. Based on 28 analysed markets with the highest numbers of responses, people globally knew best how to create strong passwords (96%), and they scored worst...

From the outside, it may seem like corporate climate action is stalling - only 7% of global and 6% of African companies fully report greenhouse gas emissions across Scopes 1, 2, and 3, according to the fifth annual climate survey report – How Companies are Tackling...

South Africa’s brightest young minds will compete for life-changing prizes that will open doors to future studies and careers in science, technology, engineering, mathematics, and innovation (STEMI) at this year’s Eskom Expo for Young Scientists International Science...

By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...

Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...