Retail outpaces finance and healthcare in EMEA AI success
New research from Lenovo reveals that 96% of retail sector AI deployments in EMEA are meeting or exceeding expectations – outpacing other industries. While finance and healthcare are investing heavily, their results show mixed returns, highlighting sharp differences...
In SA, small businesses celebrate their successes
South African small businesses celebrate their milestones the most out of seven countries surveyed in a recent poll by Xero. South Africa topped the charts for recognising achievements with 92% reporting they currently celebrate, or plan to celebrate milestones well...
Fraudsters honing in on specific targets with AI
Fraudsters are increasingly targeting money itself - and AI is making it easier than ever for them, according to new research from Riskified. New financial platforms for cryptocurrency, remittances, and precious metals have made moving money faster and more...
Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Mental disorders shorten life expectancy of people with HIV
A new international study led by researchers from the University of Cape Town (UCT) and the University of Bern has found that people living with HIV who also have a mental disorder live, on average, three to five years shorter than people with HIV who do not have a...
BankservAfrica rebrands as PayInc
BankservAfrica has launched its new identity, marking a decisive shift in its role at the centre of South Africa’s payments landscape. Now PayInc, the rebrand represents more than a change of name. It reflects a renewed purpose, positioning the leading payments...
Smart geysers can cut diesel reliance, save billions
With South Africa enjoying a reprieve from loadshedding, now is the time to act swiftly to secure the country’s long-term energy stability. One of the most effective yet underutilised solutions is the widespread adoption of smart geysers, and the only way to gain the...
Keep your smartphone, data and money safe
In South Africa, the biggest mobile threats are not the high-tech hacks and breaches you see in the news. Familiar risks like SIM-swap fraud and phishing remain far more common. TCL looks at common mobile security threats and how you can keep your data, money, and...
Could AI finally turn CRM data into gold?
It’s everywhere. Workflows, data entry, personalisation, forecasts, lead generation, analytics, and customer journeys. It has the ability, says Infosys, to automate and orchestrate tasks while delivering ‘timely moments of truth’. The AI Business Value Radar report...
Stakeholder collaboration key to addressing SMS pumping fraud
As communication technologies continue to evolve, so do the tactics of cybercriminals. Among these is SMS pumping fraud, a rapidly growing threat that manipulates mobile messaging systems to generate illicit gains. By Felix Kipkosgei, senior operator partnerships...
Tech key for Africa’s agricultural transformation
Agriculture is undeniably the world’s most important industry. For Africa, it’s the bedrock of economic stability, accounting for 25% of the continent's gross domestic product (GDP), 65% of its employment, and 75% of its domestic trade. This vital sector provides...