Feb 4, 2022
It’s no secret that customer experience (CX) is a major point of differentiation between organisations. By Prashanth Krishnaswami, head of CX market strategy and thought leadership at Zoho “One in three consumers (32%) say they will walk away from a brand they...
Dec 14, 2021
Freshworks has announced that African broadcasting and pay television company, MultiChoice uses Freshservice and Freshdesk to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers. MultiChoice operates...
Nov 16, 2021
For retailers the 2021 festive season offers an opportunity to recoup some of the losses from a disruptive and uncertain year. Rapid digital transformation in the past 18 months’ has seen consumers adapt to being able to connect with and transact with their...
Oct 21, 2021
Sun International has used the downtime during the lockdowns to introduce an online booking platform and a new app to streamline communication for its Most Valued Guest (MGV) programme. Anthony Leeming, CEO of Sun International, said: “The Covid-19 pandemic has...
Oct 20, 2021
South Africa has long had a problem with Gender-Based Violence (GBV), with a femicide rate five times the global average and thousands of rapes reported annually. The lockdown measures implemented to curb the spread of Covid-19 highlighted the appalling frequency of...
Jul 21, 2021
MIP Holdings has introduced a new chat feature into its administration systems. The chat functionality is integrated into MIP’s solutions, allowing companies to add value to their business users and their customers alike. “There has been so much hype...