Apr 5, 2022
Merchants, a customer management partner specialising in the business process outsourcing industry (BPO), has partnered with Avaya to launch a cloud-based, multi-channel customer experience platform that will better enable local businesses to meet the ever-evolving...
Mar 17, 2022
Clickatell has launched the integration of its Chat 2 Pay payment solution with Salesforce Commerce Cloud. Clickatell’s integration empowers Commerce Cloud customers to achieve enhanced payment options by allowing contact center agents to trigger payment...
Feb 4, 2022
It’s no secret that customer experience (CX) is a major point of differentiation between organisations. By Prashanth Krishnaswami, head of CX market strategy and thought leadership at Zoho “One in three consumers (32%) say they will walk away from a brand they...
Dec 14, 2021
Freshworks has announced that African broadcasting and pay television company, MultiChoice uses Freshservice and Freshdesk to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers. MultiChoice operates...
Nov 16, 2021
For retailers the 2021 festive season offers an opportunity to recoup some of the losses from a disruptive and uncertain year. Rapid digital transformation in the past 18 months’ has seen consumers adapt to being able to connect with and transact with their...
Oct 21, 2021
Sun International has used the downtime during the lockdowns to introduce an online booking platform and a new app to streamline communication for its Most Valued Guest (MGV) programme. Anthony Leeming, CEO of Sun International, said: “The Covid-19 pandemic has...
