CX trends you need to be aware of this year

It’s no secret that customer experience (CX) is a major point of differentiation between organisations. By Prashanth Krishnaswami, head of CX market strategy and thought leadership at Zoho “One in three consumers (32%) say they will walk away from a brand they...

Here’s how to take advantage of chat commerce this festive season

For retailers the 2021 festive season offers an opportunity to recoup some of the losses from a disruptive and uncertain year. Rapid digital transformation in the past 18 months’ has seen consumers adapt to being able to connect with and transact with their...

SA’s oldest free loyalty programme gets a digital boost

Sun International has used the downtime during the lockdowns to introduce an online booking platform and a new app to streamline communication for its Most Valued Guest (MGV) programme. Anthony Leeming, CEO of Sun International, said: “The Covid-19 pandemic has...

MIP partners with TEARS Foundation

South Africa has long had a problem with Gender-Based Violence (GBV), with a femicide rate five times the global average and thousands of rapes reported annually. The lockdown measures implemented to curb the spread of Covid-19 highlighted the appalling frequency of...

MIP integrates chat functionality

MIP Holdings has introduced a new chat feature into its administration systems. The chat functionality is integrated into MIP’s solutions, allowing companies to add value to their business users and their customers alike. “There has been so much hype...