Achieving cyber resilience in retail
In a dynamic, connected environment where sensitive customer data is highly attractive to hackers and forms the lifeblood of the business, facing a cyber-attack is no longer a case of "if", but "when". Of greater concern is how to minimise the impact on their business...
Smartbox transforms customer experiences with Nutanix
Smartbox Group, a leading European retailer of gift experiences, has expanded its relationship with NUtanix to support its digital modernisation project. Smartbox leverages Nutanix software to modernize its IT infrastructure, streamline operations, and reduce costs in...
Machine learning can help retailers keep shelves stocked
The recent Covid-19-fuelled rush on retailers in South Africa, as consumers start stockpiling grocery staples, is leaving many shelves empty. Some have recently announced that they will be "enforcing customer limits on shoppers". Morne Laubscher, chief technology...
Merchandising automation tools for better control
Merchandisers will typically represent a specific product category at a certain store and will have a set flow that they follow based on the brand priority of their organisation. By Andrew Dawson, commercial director at MACmobile This includes checking aisles to make...
Software: retail’s powerful ally
Retailers face an uphill battle, particularly as consumer spending is slowing and putting pressure onto their already-thin margins. In the face of this, digital transformation enthusiasts have made many claims about how technology can change retail's fortunes. But...
Choose the right partner for your retail technology journey
Although the local economy is creating a tough operating environment for South African retailers, technology is providing near infinite opportunities for savvy retailers to drive sales and bottom line growth. By Gareth Hawkey, CEO redPanda Group From seamless online...
Put the store at the centre of customer experience
Aruba, a Hewlett Packard Enterprise company , has announced the next milestone for its SD-Branch solution that enables more secure, streamlined and simplified deployment and management of large distributed retail networks. A critical component of the company's...
2020 will see symbiotic relationships between shopper and technology
Consumer demands for a frictionless, personalised experience which caters for their lifestyle needs are set to drive online retail trends in 2020. The result is a focus on creating a customised experience that supports and enhances shopping in the virtual environment,...
Black Friday 2019 was anything but black
As an organisation that focuses on the digital payments journey, using technology and innovation to enhance the overall customer experience, Transaction Junction relishes the huge retail trading period that starts with Black Friday and ends with Christmas. A maturing...
Crypto can save retailers in card transaction fees
By 7am on Black Friday 2019, Superbalist had nearly 20 000 orders on its site – only a fraction of the total transactions completed over the entire weekend leading up to Cyber Monday – costing over R10 000 in payment processing fees. For sister company Takealot, which...
Prioritise customer loyalty during the festive season
As the festive season approaches, the retail industry in South Africa is preparing for the record sales and increased demand that are characteristic of the season. While this might be the first order of business, retailers also need to prioritise and focus on...
When it’s time to pay the piper
The evolution of retail payment solutions continues apace, with Transaction Junction insisting that modern consumers should be able to undertake a wide range of transactions at the point of sale (PoS). By Craig Duggan, commercial manager at Transaction Junction Since...