Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
SASE growth slows as economic pressures weigh
The worldwide Secure Access Service Edge (SASE) market posted 10% year-over-year (Y/Y) revenue growth in 2Q 2024, according to a new report from Dell’Oro Group. This is the lowest growth rate since Dell’Oro Group started tracking SASE in 1Q 2019. Economic pressures,...
Handheld radios detonated in Lebanon
A new wave of explosions has rocked Lebabon, this time as handheld radios (walkie-talkies) were yesterday detonated in a co-ordinated remote network attack. At last report, at least 20 people had been killed and about 450 others wounded when the devices exploded. The...
Startups set to win at AfricaIgnite
When the 2024 Africa Tech Festival kicks off in Cape Town on 12 November, anchor event AfricaIgnite will give startups exposure to pitch their businesses, connect with funders, and meet potential customers. In addition to the various events on offer at Africa Tech...
AI to contribute $19,9trn to the global economy
Business spending to adopt artificial intelligence (AI), to use AI in existing business operations, and to deliver better products/services to business and consumer customers will have a cumulative global economic impact of $19,9-trillion through 2030, driving 3,5% of...
Co-ordinated remote attack targets 5 000 pagers
In an eye-watering demonstration of how the Internet of Things (IoT) can be employed to bring cyberwarfare into the physical realm, experts are scrambling to figure out how pagers used by Lebanon’s Hezbollah operatives were detonated yesterday. At least 11 people are...
Insurers have a critical role in defining ethical AI
Artificial intelligence (AI) promises to revolutionise how property and casualty (P&C) business gets done. As a result, P&C insurers are uniquely positioned to advance the conversation for ethical AI – not just for their own businesses, but for all...
Targeted global spend can save millions of children
In its eighth annual Goalkeepers report, the Bill & Melinda Gates Foundation urged world leaders to increase global health spending where it is needed most in order to boost children’s health and nutrition, especially in the face of the global climate crisis. The...
Decarbonisation boosts bottom lines, but progress has slowed
Despite the escalating climate crisis and 2023 marking the hottest year on record, corporate progress on decarbonisation has slowed. A new study by Boston Consulting Group (BCG) and CO2 AI reveals that companies have made minimal progress on climate issues over the...
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Using data effectively enhances customer experience
The digital revolution is empowering consumers like never before. While advancements in technology give consumers the convenience of getting the products and services they want - when they want them - it's the generated and collected data from these engagements that...
Addressing the skills shortage in data science and analytics
Fuelled by digital expansion and the use of new-age technologies across all industries, the demand for data science skills has grown rapidly. By Emmanuel Osanga, head: data office, Africa regions at Standard Bank Group The supply of skilled applicants, however, is...
SA fintech joins global startup program
Mastercard announced the selection of 10 later-stage startups from around the world, including South African fintech Paycode, to join the Mastercard Start Path program. Start Path is Mastercard's award-winning startup engagement program that brings together a network...
Consumers should embrace a zero trust mindset
Zero trust has become a familiar approach in enterprise security. But how can consumers benefit from its principles when perimeter defences such as anti-virus and firewall solutions have long been favoured? With Kaspersky research showing that South Africa, Kenya and...
Manage experiences in a socially distant world intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. By Rudeon Snell, global senior director: industries and customer advisory at SAP Physcial distancing has been mandated by governments...
Manage retrenchment complexity, legally
In the wake of an economically challenging year that has put businesses of all sizes under immense pressure, there has been a commensurate increase in the number of job losses. Companies have had to make hard choices around employees and their futures. Some companies...
How to advance agility in your workplace
Recent events have forced CISOs across all industries to rethink and refine their business continuity plans, write Alain Sanchez and Joe Robertson, chief information security officers at Fortinet. Not only did the pandemic force organizations to transform their...
Taxation Laws Amendment Bill offers relief for SA expats
On 13 October 2020, National Treasury and SARS published their responses on the Draft Taxation Laws Amendment Bill (TLAB), which included potential relief for South African expatriates who were unable to leave South Africa owing to the Covid-19 lockdown. By Jonty...
Dispelling QR code payments acceptance myths in SA
Percy Schultz, sales director at Netcash, looks at why merchants can benefit by adding QR codes to the list of payment options they accept. Consumer adoption of QR code payments has accelerated during the pandemic, partly due to merchants and consumers looking for...
Search is on for new African innovators
The V&A Waterfront's future-focused and inspirational co-working hub, Workshop17, is marking its fifth anniversary by extending a helping hand to entrepreneurs. "As we re-emerge from the lockdown, this is a time when a spirit of community is most critical for...
Software Applications Support Specialist at Sabenza IT & Recruitment – Gauteng Johannesburg
Exciting Career Opportunity: Software Application Support SpecialistLocation: Gauteng | Type: Permanent | Field: Tech & Business ApplicationsAre you passionate about technology, problem-solving, and making a real impact? Do you thrive in a fast-paced,...
Java and C# Developer at Sabenza IT & Recruitment
We are urgently seeking experienced Java and C# Developers (Level 2 and 3) to support a high-impact project focused on building reliable fact collectors, a robust logic engine, and custom data processing components. This is a fast-paced, technically challenging...
C# Developer (Junior – Mid-Level – Senior) (George)
ENVIRONMENT:A dynamic company, dedicated to transforming the insurance industry with innovative and customer-centric solutions, is based in the scenic city of George. They are currently seeking C# Developers at various experience levels: Junior (2 years), Mid-Level,...
Project Manager
Our client is actively seeking highly capable Project Managers to lead exciting electrical and instrumentation projects in Cape Town, Durban, and Bloemfontein.They are looking for leaders who can expertly navigate the complexities of electrical and instrumentation...
Java and C# Developer at Sabenza IT & Recruitment – Western Cape Cape Town
We are urgently seeking experienced Java and C# Developers (Level 2 and 3) to support a high-impact project focused on building reliable fact collectors, a robust logic engine, and custom data processing components. This is a fast-paced, technically challenging...
C# Developer (Junior – Mid-Level – Senior) (George) – Western Cape George
ENVIRONMENT:A dynamic company, dedicated to transforming the insurance industry with innovative and customer-centric solutions, is based in the scenic city of George. They are currently seeking C# Developers at various experience levels: Junior (2 years), Mid-Level,...
Project Manager – KwaZulu-Natal Durban Region
Our client is actively seeking highly capable Project Managers to lead exciting electrical and instrumentation projects in Cape Town, Durban, and Bloemfontein.They are looking for leaders who can expertly navigate the complexities of electrical and instrumentation...
Senior Business Analyst
Senior Business AnalystSenior Business AnalystResponsibilities:Develop business requirement specifications through well-facilitated discussions and interviews with relevant stakeholdersDocument existing business processes and develop and document new business...
Junior JavaScript/TypeScript Developer (Stellenbosch Onsite)
ENVIRONMENT:JOIN the team of a provider of cutting-edge Custom Workflow Apps as its next Junior JavaScript/TypeScript Developer where you will work on a variety of projects and solve complex challenges. The business works closely with clients to ensure that they are...
Senior Business Analyst – Gauteng Midrand
Senior Business AnalystSenior Business AnalystResponsibilities:Develop business requirement specifications through well-facilitated discussions and interviews with relevant stakeholdersDocument existing business processes and develop and document new business...
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