Agentic AI could solve common CX issues
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner. Agentic AI is poised to revolutionise the way service interactions are conducted....
Evolving Trojan targets trusted platforms
Check Point Software Technologies has released its Global Threat Index for February 2025, highlighting the rise of AsyncRAT, a remote access Trojan (RAT) that continues to evolve as a serious threat within the cyber landscape. Once again, Ethiopia retained its top...
Drive Control acquisition finalised
The long-anticipated sale of Drive Control Corporation has gone through. As at 1 October 2023, Drive Control Corporation has been acquired and transferred to DCC Technologies (Pty) Ltd as a going concern. DCC founder Neil Rex has stepped back from the CEO role, which...
Bank Zero takes on commercial banking
Bank Zero is now offering commercial banking for businesses of any size. "Bank Zero is ushering an innovative new approach far from the legacy 'me-too' solutions of traditional banks," says Michael Jordaan, chair of Bank Zero. "We have completely rethought commercial...
Calling all channel players: Vote for 2023’s top vendors and distributors
Voting is now open for the 2023 survey for this year's Channelwise Awards - the most sought-after and prestigious independent awards in the South African IT distribution channel. Channel players are asked to cast their votes for the vendors and distributors they feel...
Cloud infrastructure spending stays on growth track
Spending on compute and storage infrastructure products for cloud deployments, including dedicated and shared IT environments, increased 7,9% year over year in the second quarter of 2023 (2Q23) to $24,6-billion. This is according to the International Data Corporation...
Attacks through social media proliferate
On 29 September, the North Korea-linked cybercriminal group Lazarus targeted a Spanish aerospace company through social media. The attacker pretended to be a recruiter from Meta and contacted employees via LinkedIn Messaging. This tricked them into believing the...
Sam Bankman-Fried trial is test for crypto
The trial of Sam Bankman-Fried, the founder of FTX, kicks off in Manhattan this week. According to Nigel Green, the CEO and founder of deVere Group, it represents an opportunity to bolster trust, boost adoption, and purge the cryptocurrency sector of unscrupulous...
Fak’ugesi Awards celebrate digital creativity
In a vibrant awards ceremony that illuminated the 10th-anniversary celebrations of the Fak'ugesi African Digital Innovation Festival, the Fak'ugesi 2023 Awards for Digital Creativity unveiled the winning projects spanning Animation, Video Games, Visual Arts, Music,...
Noose tightens on new vehicle sales
Uncertainty appears to be getting the better of consumers and business as new vehicle sales registered their second consecutive month of declines year-on-year. According to figures released by naamsa the Automotive Business Council, South Africa's new vehicle sales...
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Seraphere to launch in SA
Seraphere is set to become what it believes to be the first South African white label carrier-agnostic cloud PBX platform. Businesses can now replace their traditional PBX without the hassle of setting up cloud services, infrastructure or platforms. Seraphere is a...
Netshield media converters bridge the copper, fibre gap
Communication networks can be costly to upgrade, particularly if you are trying to upgrade existing equipment to SFP ports for fibre connectivity or a Power over Ethernet (PoE) network to help power digital and IoT devices. With its range of inexpensive media...
The opportunity cost of insurance compliance
Regulatory compliance is a must for any South African business operating in the insurance market. The cost of operational compliance and risk management is substantial and is incurred across the business value chain which includes technology infrastructure, human...
EdgeConnect and what it can do for your SD-WAN
While most SD-WAN (software defined wide area network) solutions promise to save money and improve network agility, it is possible to help customers build a better WAN to deliver higher levels of application performance, business productivity and user experience. This...
Local brands dominate Algeria’s phone market
Algeria's mobile phone market recovered from an extremely turbulent 2017 to post strong growth for the first three months of 2018, according to the latest figures announced today by International Data Corporation (IDC). The global technology research and consulting...
Partnerships to scale up African STEM investments
The African Development Bank signed a Letter of Intent with the African Institute for Mathematical Sciences aimed at finding opportunities for potential partnership between the two institutions. The organisations will specifically explore ways of strengthening...
SWIFT gpi extends bank competitiveness
Fifteen African banks have signed up to SWIFT's global payments innovation (gpi) service, the new standard for cross-border payments. Of these, four are already live - Standard Bank of South Africa, FirstRand Bank, ABSA Bank and Nedbank - and many others are preparing...
How to pick a machine learning investment manager
The significant transformative impact that artificial intelligence (AI) will inevitably have on the world is continually becoming more widely acknowledged. With this, investment management companies of all ethos and sizes across the globe appear to be in a race to...
Why human nature leaves data vulnerable to hackers
We're heading into the season where government organisations request details on VAT related issues. Unfortunately, cybercriminals know this and are ready to pounce on an obvious weak link - our distracted, emotive human nature. By Martin Walshaw, senior systems...
The hidden risks of investing
The ongoing accounting issues at Steinhoff have again highlighted the need for better governance and risk oversight in the world of investing. By Nigel Morriss, head of Mercer Sentinel and operational risk in Africa, Middle East, India and Turkey for Mercer Wealth,...
Project Manager
Hire Resolve's client, an engineering consulting company, is currently seeking a Project Manager to join their dynamic team in Pretoria or Johannesburg. Responsibilities:Oversee the full project lifecycle, ensuring timely delivery within scope, budget, and quality...
System Administrator
Our client is seeking a highly skilled System Administrator to join their dynamic team. In this role, you will be responsible for maintaining and developing their Linux and Microsoft infrastructure technology in the cloud and on-premise. You will work on engineering...
Mobile Developer
The successful candidate will be responsible for supporting colleagues as well as fixing and improving existing software. The role also incorporates the learning and progression within your field as you build your way toward seniority. Key Requirements 3-4 years...
Project Manager – Gauteng Pretoria
Hire Resolve's client, an engineering consulting company, is currently seeking a Project Manager to join their dynamic team in Pretoria or Johannesburg. Responsibilities:Oversee the full project lifecycle, ensuring timely delivery within scope, budget, and quality...
System Administrator – Western Cape Cape Town
Our client is seeking a highly skilled System Administrator to join their dynamic team. In this role, you will be responsible for maintaining and developing their Linux and Microsoft infrastructure technology in the cloud and on-premise. You will work on engineering...
Mobile Developer – Gauteng Johannesburg Region
The successful candidate will be responsible for supporting colleagues as well as fixing and improving existing software. The role also incorporates the learning and progression within your field as you build your way toward seniority. Key Requirements 3-4 years...
Cloud Systems Engineers
Job Description:To design, implement, manage, and monitor all cloud-based and on-prem infrastructure and services within the organization's Azure environment. RequirementsDesign, build, manage, and monitor Azure cloud infrastructure and services within the ICT cloud...
SAP SCM Consultant
Ready to Be the SAP SCM Guru? We're on the lookout for a SAP SCM Super User who can guide the way through our supply chain systems like a pro. If you know the ins and outs of SAP, love solving supply chain puzzles, and can help teams unlock SAP magic, apply now and...
Regulatory Data Business Analyst
Background and experience required: Minimum 3 years of experience in Investment Banking / Capital Markets IT and Data domain.3-5 years' experience in a business analysis role working on projects related to Regulatory Reporting and dataTechnical enough to understand...
Cloud Systems Engineers – Remote Remote
Job Description:To design, implement, manage, and monitor all cloud-based and on-prem infrastructure and services within the organization's Azure environment. RequirementsDesign, build, manage, and monitor Azure cloud infrastructure and services within the ICT cloud...
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