Customer-facing conversational GenAI to go mainstream in 2025
A massive 85% of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner. A Gartner survey of 187 customer service and support leaders conducted in July through August...
Network security hardware stabilises in 3Q 2024
According to a recently published report from Dell’Oro Group, the trusted source for market information about the telecommunications, security, networks, and data centre industries, the global network security market eclipsed $6-billion in 3Q 2024, growing 8%...
Short-form video proving popular with marketing departments
Social media marketers plan to double down on short-form video this year, according to research from OnlyAccounts.io, which says that a third of them plan to invest in the format more than any other type of content. The rise of short-form videos, first popularised by...
Resilient economy pushes April BETI up
After two consecutive months of declines, the BankservAfrica Economic Transactions Index (BETI) increased in April 2023. Although encouraging, it is unlikely that this is the start of a notable recovery phase in the economy as the index deteriorated on an annual and...
Usurpa Gallery introduces a new medium of fine art
As the first fine-art physical NFT gallery in South Africa, the Usurpa Gallery has taken a bold new step by opening The New Medium group exhibition featuring 12 local artists. The organisers say the exhibition - running at the gallery until 1 June - adds a "new...
US agencies take down Russian malware network
The US Justice Department has announced the completion of a court-authorised operation, code-named Medusa, to disrupt a global peer-to-peer network of computers compromised by sophisticated malware, called "Snake". The US Government attributes the malware to a unit...
Spike in demand for deepfakes on the darkweb
Kaspersky has discovered that deepfake creation tools and services are available on darknet marketplaces and, depending on the complexity of the project and the quality of the final product, prices for one minute of deepfake video range from $300 to $20 000. The...
Digital workers struggle to find info to do their jobs
A recent survey by Gartner found that 47% of digital workers struggle to find information or data needed to effectively perform their jobs. "Employees struggle to stay afloat as information and applications flood their digital workplace. Although digital workers are...
Digital workers want to help create their hybrid work model
A recent survey by Gartner found that 77% of digital workers want to participate in creating their hybrid work model, while just 14% prefer to have their hybrid work environment mandated. "One of the biggest challenges to hybrid work is the lack of alignment between...
Accelerating sustainability spend will fuel digital growth
European spending on digital transformation (DX) is forecast to exceed $550-billion in 2023, a year-on-year increase of 15,9% from 2022. According to International Data Corporation's (IDC) latest Worldwide Digital Transformation Spending Guide, DX spending in Europe...
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SA’s Peach Payments partners with ACI on Alipay
ACI Worldwide, a global provider of real-time electronic payment and banking solutions, and Alipay have announced that they are launching Alipay in South Africa, via regional payment service provider (PSP) Peach Payments. This builds upon ACI's long-standing work with...
Euphoria Telecom expands with channel partners
In today's challenging IT environment, service providers need to partner with reputable vendors and deliver a comprehensive portfolio of innovative products and services to remain competitive. Euphoria Telecom is expanding rapidly and fast becoming a popular cloud PBX...
AI set to revolutionise banking
Artificial Intelligence gets a bad rap in pop culture. Movies like Terminator (with its rebellious Skynet) and 2001 (with its murderous HAL 9000) portray a future where the robots get smart, and conclude that it is in their interests to try and destroy mankind. But...
Ruckus connects the hospitality market
Ruckus, a part of Brocade, announced its fourth generation wall-mounted access point (AP) designed to provide hotel guests with fast, reliable WiFi. The Ruckus H320 all-in-one AP and switch features the latest 802.11ac Wave 2 technology, enabling guests to...
Argility offers single customer view
South African customer experience specialist Argility has revealed its Single Customer View (SCV) product and the significant business benefits it offers. According to Argility's CEO, Marko Salic, lessons learned in the retail sector can assist companies in any...
Why are 1bn people using VoIP?
A staggering one billion people, out of a total global population of 7,5-billion, will be using VoIP (Voice over Internet Protocol) to communicate with each other by the end of 2017. That's according to Juniper Research figures quoted by local independent telecoms...
Vox lights up fibre in Richard´s Bay
Integrated ICT and telco provider Vox has finalised and lit up the first three precincts in Richards Bay, the first non-metropolitan town in its National Long Distance Fibre Project which was launched in October 2016. With a thriving industrial and mining sector,...
Finding the right fit for hospitality
While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers hospitality technology isn't lagging behind. Hoteliers appreciate that juggling profitability, performance and customer relations can be complicated and time...
Please stop calling! Or should they?
Delia Gross, executive for the In-Touch Outbound Contact Centre at Innovation Group South Africa, outlines a few things to consider before you hang up on yet another call centre agent. You're already late for a board meeting and your phone is ringing for the third...
The importance of workplace ethics training
What is deemed ethical to one person might not be considered ethical to another - but how does one decide who is right? As the modern business environment continues to be plagued by challenges such as corruption, the subject of ethics becomes ever more important. As...
Solutions Architect at Parvana Recruitment – Western Cape Cape Town
About our client: This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using...
Business Central Developer – Gauteng Boksburg
Exciting Opportunity Alert!Are you a talented Business Central Developer ready to make an impact? We're seeking a driven professional with expertise in MB-800 and MB-920 certifications, and a solid track record in Business Central development. If you excel in AL...
Data Analyst – Gauteng Centurion
My client based in Centurion is looking for a self-motivated Data Analyst that can operate independently. This person will be involved in the formulation and execution of the data and reporting strategy, policy and processes. Job Specifications: Formulation and...
Business Analyst at Parvana Recruitment
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance...
Data Engineer: Ingestions Squad (Group Data & ML Platform Tribe)
What will you do?Our client is a newly created engineering organisation on a mission to empower and accelerate autonomous value creation through insights and ML across the group. The company's main users are the data scientists and analysts who sit inside the business...
Digital Product Data Specialist (3-Month Contract)
Our client is seeking a Catalogue Assistant with a strong background in eCommerce and digital product data management for a 3-month contract. If you're tech-savvy, detail-oriented, and capable of managing product information, this could be the role for you.Key...
Business Analyst at Parvana Recruitment – Western Cape Cape Town
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance...
Data Engineer: Ingestions Squad (Group Data & ML Platform Tribe) – Remote Remote
What will you do?Our client is a newly created engineering organisation on a mission to empower and accelerate autonomous value creation through insights and ML across the group. The company's main users are the data scientists and analysts who sit inside the business...
Digital Product Data Specialist (3-Month Contract) – Western Cape Brackenfell
Our client is seeking a Catalogue Assistant with a strong background in eCommerce and digital product data management for a 3-month contract. If you're tech-savvy, detail-oriented, and capable of managing product information, this could be the role for you.Key...
Python Developer
Job Title: Python Developer (Retail Industry) Contract Duration: 3 months Location: RemoteCompany Overview: We are a leading retail company seeking a highly skilled Python Developer to join our team for a 3-month contract. This role is focused on designing,...
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