Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Africa faces growing cyber threat
The volume of threats facing organisations in Africa has grown exponentially over the past few years and there is a clearly visible linear relationship between the continent’s gross domestic product (GDP) and cybercrime – as one increases, so does the other. Yet only...
Climate change, AI will influence work in 2050
Climate change and artificial intelligence-enabled technology development will be key drivers of how work is organised and valued in 2050, but whether it will be a dystopian or progressive future will depend on how far South Africa democratises technology and...
Inflation, currency volatility to impact global IT spending growth
Worldwide IT spending is projected to total $4,5-trillion in 2022, an increase of 3% from 2021, according to the latest forecast by Gartner. While IT spending is expected to grow in 2022, it will be at a much slower pace than 2021 due to spending cutbacks on PCs,...
European investments in public cloud services will hit $113bn this year
According to the International Data Corporation (IDC)’s Worldwide Public Cloud Services Spending Guide, Public Cloud Services (PCS) spending in Europe will reach $113 billion in 2022 and will double to $$239 billion by 2026, growing at a 22% 5-year 2021-2026 CAGR....
Most tech purchases end in regret
As technology continues to become more critical to the business, technology customers have access to more options and information than ever before leading to more instances of buyer remorse. A massive 56% of organisations said they had a high degree of purchase regret...
Virtual, augmented-mixed reality set for 11-fold growth
The virtual reality (VR) and augmented-mixed reality (AR-MR) market is at the heart of futuristic digital transformation, offering immersive and assisted experiences through a 3D virtual environment inlaid within or on top of observable reality. Frost & Sullivan’s...
SA was leading in online learning pre-Covid
Prior to Covid-19, South Africa had the highest percentage of learners receiving online or blended learning as their main mode of course delivery compared with the UK, Middle East and Europe. According to research covering higher education (HE) instructors’ priorities...
NFT marketplace to tokenise R18m ZAR coin collection
The South African Gold Coin Exchange & The Scoin Shop has partnered with Momint, a South African Web 3.0 tech firm, to tokenise an exclusive Complete Denomination Coin Proof set of the old Zuid-Afrikaansche Republiek (ZAR) coinage for the digital era. Collectively...
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Actifio automates DevOps
Copy data virtualisation company Actifio has announced a series of new features and functional enhancements aimed at better supporting the growing number of customers leveraging its patented Virtual Data Pipeline (VDP) technology in support of DevOps use cases. Large...
Decision Inc. integrates Concero IT
South African-based information management solutions specialists Decision Inc. has announced that it has further strengthened its Microsoft SharePoint expertise through its integration of Concero IT, a Microsoft SharePoint development company. Concero IT is a...
Pilot revamps site with Sage Online Tools
Pilot PoS Software has seen qualified sales leads generated from search engine traffic leap by 70% following its decision to redesign its Web site using Sage Online Tools. The company, a leading developer and implementer of systems designed for the food and...
Rdio launches in South Africa
Rdio, a leading global music streaming service available in 85 countries, has introduced two new services – a free ad-supported free streaming Internet radio service and Rdio Select a low priced subscription offer– offering users more ways to listen to their favourite...
BCX helps Limpopo community learn
As part of their corporate social responsibility letmelearn initiative, Business Connexion (BCX) has created a sustainable learning environment at Matladi High School, in the community of Zebediela in Limpopo. In line with the government’s commitment to the...
Orange names 1Q15 top selling products
Since the launch of the Orange Online Store in South Africa in early January 2013, the response from local consumers has far surpassed the company’s initial expectations. Offering a range of products from widely acclaimed brands such as Google, Motorola, Huawei, CAT,...
What does IoT mean for your business?
Ensuring the business network is ready for the Internet of Things means ensuring it is scalable, reliable and secure, says Martin Walshaw, senior engineer at F5 Networks. You’ve heard of the Internet of Things (or Internet of Everything) by now, I’m sure. It’s things...
Ineffective outbound contact centres cost
With the tough economic times financial institutions are seeing a greater volume of unpaid accounts, longer delinquency periods and an escalation in broken promises as consumers battle to meet their monthly payment commitments. The latest statistics from the National...
Ricoh releases new A3 MFDs
Ricoh has released its new 3054SP/3554SP series of A3 black-and-white multi-function devices (MFDs), for medium to large offices, that support intelligent document functionality. They form part of a larger range of Ricoh black-and-white multi-function devices,...
Data security key for protecting government
Cybercrime is a burgeoning threat, not only to business but also to governments all over the world. The increasing number of highly publicised examples of cybercrime activities being used against governments or for political gain highlights this trend. The need for...
Junior-Mid C#.Net Developer (JHB Hybrid)
ENVIRONMENT:A Boutique Software company seeks the coding talents of a highly ambitious Junior-Mid C#.Net Developer to join its Joburg team who will help design, develop and deliver cutting-edge high quality & reliable products and systems. Your role will require...
Senior Backend Developer
Approximately 10 years of hands-on development experience. Strong Integration Experience with multiple integration project completed. Minimum Requirements:Technical Experience• Extensive experience in the following is required; C#, ASP.Net, XML, XSLT, Web Services...
Data Analyst
Our client is seeking a Data driven individual to join their growing team as a Data Analyst. As a Data Analyst you will be responsible for managing the entire deliverable: from spec gathering, data collection, data cleaning and manipulation, analysis, and presentation...
IT Support Engineer at 360 Smart Networks – Western Cape Stellenbosch
Microsoft Support Engineer - 2nd Shift (12 PM to 9 PM non-negotiable) 360 Smart Networks - MSP IT Firm based in Georgia, USA Do you live in Cape Town or its surrounds? Do you thrive on providing exceptional customer service? Do you have a passion for technology,...
Junior-Mid C#.Net Developer (JHB Hybrid) – Gauteng Randburg
ENVIRONMENT:A Boutique Software company seeks the coding talents of a highly ambitious Junior-Mid C#.Net Developer to join its Joburg team who will help design, develop and deliver cutting-edge high quality & reliable products and systems. Your role will require...
Senior Backend Developer – Gauteng Johannesburg
Approximately 10 years of hands-on development experience. Strong Integration Experience with multiple integration project completed. Minimum Requirements:Technical Experience• Extensive experience in the following is required; C#, ASP.Net, XML, XSLT, Web Services...
Data Analyst – KwaZulu-Natal KwaZulu-Natal
Our client is seeking a Data driven individual to join their growing team as a Data Analyst. As a Data Analyst you will be responsible for managing the entire deliverable: from spec gathering, data collection, data cleaning and manipulation, analysis, and presentation...
Senior Java Developer
This position will challenge software engineering as well as people skills. From a software engineering perspective, you will have the opportunity to solve and design complex integration patterns. Development challenges will include new software development as well as...
IT Engineer
Hire Resolve is currently seeking an experienced IT Engineer to join our client's growing team. As an IT Engineer, you will be responsible for managing and maintaining the company's IT systems, infrastructure, and networks.RequirementsBachelor's degree in Computer...
CI/CD D365 F&O Developer (Perm/Contract) (Remote)
ENVIRONMENT:A global provider of cutting-edge Data-centric Solutions seeks the coding talents of a CI/CD (F&O) Developer to join its remote team. Your core role will be to design, develop, and maintain robust CI/CD pipelines for D365 FO projects, ensuring...
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