Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
The future of analytics in the AI era
Seventy-five percent of new analytics content will be contextualised for intelligent applications through generative AI (GenAI) by 2027, enabling composable connection between insights and actions, says Gartner. Addressing delegates at the Gartner Data & Analytics...
Companies looking for investment opportunities in AI
As artificial intelligence (AI) discussions continue to generate a buzz across industries, companies are increasingly exploring investments to harness its transformative potential. And one of the more prominent areas of discussion involves investment opportunities...
Ethernet switch market soars on datacentre boom
The worldwide Ethernet switch market recorded $11,7-billion in revenue in the first quarter of 2025 (1Q25) - a 32,3% YoY increase - fueled by strong growth in the datacentre portion of the market as hyperscalers and cloud service providers build out infrastructure...
Enterprise WLAN market continues to reset
The enterprise worldwide wireless local area network (WLAN) market grew 10,6% in the first quarter of 2025 (1Q25) compared to 1Q24 to reach $2,3-billion as the market’s growth momentum continued from the previous quarter, according to IDC’s Worldwide Quarterly WLAN...
Biggest-ever data breach exposed
What’s believed to be the single biggest data breach ever – a massive 16-billion records - has been exposed. Investigators at Cybernews, which uncovered the breach, believe the records are scattered across 30 different databases, and some records are or might be...
How to stay on top of data and analytics trends
Going forward, half of business decisions will be augmented or automated by AI agents; executive AI literacy will drive higher financial performance; and critical failures in managing synthetic data will risk AI governance, model accuracy and compliance. These are...
Astronomers find ‘missing’ matter
Astronomers have discovered a huge filament of hot gas bridging four galaxy clusters. At 10-times as massive as our galaxy, the thread could contain some of the Universe’s ‘missing’ matter, addressing a decades-long mystery. The astronomers used the European Space...
Africa leads in digital asset adoption
Africa holds a dominant position in global digital assets adoption, with the continent leading worldwide Stablecoin adoption at 9,3% and hosting an estimated 54-million digital assets customers. This is among the findings in what is believed to be the first...
More News Today
Why BI is an increasing focus for African manufacturers
One significant challenge facing African manufacturers is inadequate reporting and analysis capabilities. This often results in inefficient decision-making processes due to siloed data, limiting the ability to respond to changing conditions quickly. By Marius Wessels,...
How to tell if you are reading AI-generated text
In the digital age, distinguishing between human-written and AI-generated text is crucial for business leaders and communicators. This skill is crucial for several reasons, ranging from maintaining credibility to making informed decisions, writes Kim Polley, managing...
The impact of AI on the future of the PC
Generative artificial intelligence (GenAI) is the next big leap for PC technology, promising to bring unseen levels of productivity and efficiency to businesses worldwide, writes Chris Buchanan, client solutions director at Dell Technologies South Africa. With...
Duxbury Networking celebrates 40-year milestone
Duxbury Networking, a specialised networking distributor since 1984, goes beyond traditional distribution by offering channel partners and their customers a comprehensive suite of solutions. "Duxbury is not just a box dropper," says Shamiel Kimmie, CIO of Duxbury...
Sigfox 0G network to enable SA’s move to smart water meters
Sigfox SA, a robust and low-power technology, was selected by the National Treasury as the network to underpin the new smart water meter ecosystem. The tender, commonly known as "RT29" awarded to various System Integrators, will see existing meters adapted or replaced...
Go Rentals expands partnership with qwerti
qwerti, a South African managed services provider delivering services to the corporate and consumer markets, has strengthened its partnership with Go Rentals to support its growth and customer service. Go Rentals, a hardware rental company, is evolving its service...
RS partners with Sharps Electrical in Botswana
RS South Africa has formed a strategic partnership with Sharps Electrical, an electrical wholesaler and contractor in Botswana. The partnership aims to leverage the strengths of both companies to deliver superior products and services to customers in the region....
SITA partners with ITA on digital network
Air transport industry technology provider SITA has announced a new partnership with ITA Airways to transform the company's global network infrastructure. The partnership will include the migration from the airline's Multiprotocol label switching (MPLS) network to...
Vox achieves Ruckus Elite Partner status
Vox has achieved Ruckus Elite Partner status as of the 2023 calendar year. "Vox delivers solutions that ultimately support the end user. Our solutions are made up of various aspects, including fibre, and WiFi is an important part of a well-designed solution. The...
Check Point announces partner award winners
BCX Mozambique and Mauritius Telecoms were major winners at the recent Check Point Software Southern Africa Channel Partner Awards, winning Partner of the Year and Regional Partner of the Year respectively. "With cyber-attacks on the rise, the need for robust...
DevOps Engineer (.Net & Azure) at Sabenza IT & Recruitment – Gauteng Pretoria
Exciting Opportunity: DevOps Engineer (.NET & Azure)Are you passionate about building scalable, secure, and automated cloud solutions? Do you thrive on bridging the gap between development and operations? Our client is on the hunt for a DevOps Engineer with strong...
Senior C#/.NET Core Developer (DevOps) at Sabenza IT & Recruitment
We're looking for a skilled Senior C#/.NET Core Developer with strong cloud and DevOps experience to join our team. You'll be responsible for building and maintaining cloud-native applications, managing containerized solutions, and ensuring smooth 24/7...
Senior C#/.NET Core Developer (DevOps) at Sabenza IT & Recruitment – Gauteng Johannesburg
We're looking for a skilled Senior C#/.NET Core Developer with strong cloud and DevOps experience to join our team. You'll be responsible for building and maintaining cloud-native applications, managing containerized solutions, and ensuring smooth 24/7...
Project Manager at Sabenza IT & Recruitment
This is a remote position.We are seeking an experienced Project Manager to lead the delivery of a new mobile application integrated with a loyalty programme, covering rollout to 28 countries. The role involves supporting the existing mobile app in parallel, managing...
Project Manager at Sabenza IT & Recruitment – Western Cape Cape Town
This is a remote position.We are seeking an experienced Project Manager to lead the delivery of a new mobile application integrated with a loyalty programme, covering rollout to 28 countries. The role involves supporting the existing mobile app in parallel, managing...
Senior Networking Engineer
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Senior Networking Engineer – KwaZulu-Natal Durban
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Backend Full Stack Developer (PHP, GraphQL, CraftCMS, React) (CPT Hybrid)
ENVIRONMENT:YOUR coding talents as a Backend Full Stack Developer are sought by a dynamic Digital Agency where you will design, build & maintain robust Backend services while also contributing to Frontend features. You're a Backend-first Developer (around 60%...
Software Developer (Python) (Western Cape OR Gauteng)
ENVIRONMENT:A leading company in the Intelligent Process Automation (IPA) sector is offering an exciting opportunity for a Solution / Software Developer to join their team. This role is open to candidates based in either Gauteng or the Western Cape. You will be...
Backend Full Stack Developer (PHP, GraphQL, CraftCMS, React) (CPT Hybrid) – Western Cape Woodstock
ENVIRONMENT:YOUR coding talents as a Backend Full Stack Developer are sought by a dynamic Digital Agency where you will design, build & maintain robust Backend services while also contributing to Frontend features. You're a Backend-first Developer (around 60%...
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