Few HR leaders implementing generative AI
Only around 5% of HR leaders report their function has already implemented generative AI, while another 9% reported they are currently conducting generative AI pilots, according to a new survey of 105 HR leaders from Gartner. "More than half of HR leaders surveyed by...
High-effort’ customer service transitions impact CX
Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A Gartner...
Customer service key for loyalty, retention
In today's uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner. However, most customer service organisations attempt to do so by leaning heavily on...
IBM reaches a new milestone in quantum computing
IBM has achieved its highest Quantum Volume to date. Combining a series of new software and hardware techniques to improve overall performance, the company has upgraded one of its newest 27-qubit client-deployed systems to achieve a Quantum Volume 64. IBM has made a...
Tech trends to watch over the next decade
Social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors are among the key technologies to watch in the years ahead. The 30 must-watch technologies on the Gartner Hype Cycle for Emerging Technologies,...
Following Experian breach, banks move quickly to help customers
Banks have responded quickly to yesterday evening's news of a massive data breach at credit bureau Experian, which potentially exposed the personal details of 24-million South Africans consumers and almost 1-million businesses. FNB has sent out a statement confirming...
26% growth for global public cloud
The worldwide public cloud services market, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), grew 26% year over year in 2019, with revenues totaling $233,4-billion. According to the International Data...
Consumer values, spending behaviour have changed
As South Africa enters level 2 lockdown this week, businesses need to ask themselves if they are prepared to face the new consumer. Do they know how their customer has changed in the wake of a global health pandemic? Are they aware of what their target market now...
Drive to help workers use all the skills they learn
Employees are applying only 54% of the new skills they learn, despite the number of skills required for a single job increasing by 10% year-over-year. A Gartner TalentNeuron data reveals that 33% of the skills needed three years ago are no longer relevant. The...
Security focus must shift to remote working
Enterprises must adapt to address telework security challenges long-term. This is one of the findings from Fortinet's 2020 Remote Workforce Cybersecurity Report, which shows how organisations are increasing their investments to secure remote work at scale. The survey...
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Erlang Developer
Role Summary: We are looking for an Erlang Developer to enhance and maintain our current banking system. You'll be part of a cross-functional team based in Johannesburg and Cape Town (hybrid or remote working an option) that's responsible for the full software...
Information Security Specialist
We have a fantastic perm opportunity for an Information Security Lead in Pretoria. This is an on-site position where the successful persons will be responsible for developing and managing Information Systems cyber security, including disaster recovery, database...
Data Scientist (Power BI) at Parvana Recruitment – Western Cape Cape Town
Client Details:Our client holds a firm belief that their work goes beyond financial gains and numbers, recognising the impact of their actions on the lives and futures of those they serve. With a specialised focus on frontier and emerging markets and a passion for...
C++ Developer at Fin technology sector – Gauteng Rosebank
Multi National leader in the Financial technology sector urgently seeking a highly skilled and experienced Senior C++ Developer to join there dynamic team. The ideal candidate should have a strong background in software development, with a focus on C++ programming...
Junior Project Manager at Accenture – Western Cape Cape Town
Junior Project Manager Location: Cape Town & JohannesburgAbout Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations,...
Erlang Developer – Western Cape Cape Town Region
Role Summary: We are looking for an Erlang Developer to enhance and maintain our current banking system. You'll be part of a cross-functional team based in Johannesburg and Cape Town (hybrid or remote working an option) that's responsible for the full software...
Information Security Specialist – Gauteng Pretoria Region
We have a fantastic perm opportunity for an Information Security Lead in Pretoria. This is an on-site position where the successful persons will be responsible for developing and managing Information Systems cyber security, including disaster recovery, database...
Business Intelligence Analyst at Parvana Recruitment
Client Details:Our client holds a firm belief that their work goes beyond financial gains and numbers, recognising the impact of their actions on the lives and futures of those they serve. With a specialised focus on frontier and emerging markets and a passion for...
BI Specialist
Attention BI Technical Specialists! Are you a seasoned professional with a knack for InTune, SCCM, Productivo, Brewdat, SQL, and Azure? Join our innovative 12-month project and be at the forefront of driving data-centric decisions and architecting cutting-edge...
Scrum Master at Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, song, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all...
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