Retailers diversify to get a slice of shopping season bonanza
South African retailers are expected to adopt diversification strategies such as adding new product lines and new service offerings to win a bigger share of an expected R60,4-billion in retail spending over November and December. This Black Friday and festive season...
Bare minimum of companies stuck to carbon emission reduction targets
Despite a responsibility to mitigate the crisis with emissions reductions in their operations and supply chains, companies have not made much progress in comprehensively measuring and reducing their emissions over the past year, according to a new study by CO2 AI and...
Skills, focus on the bigger picture needed for recovery plan to succeed
In his Economic Reconstruction and Recovery Plan of 15 October 2020, President Cyril Ramaphosa once again placed the emphasis on infrastructure development, job creation, energy security, debt reduction and the fight against corruption. By Nicolaas van Wyk, CEO of the...
Customer service needs to move from reactive to proactive
Customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalised proactive conversations with customers, according to Gartner. However, most service organisations operate in a reactive manner,...
Vodacom pumps R320m into KZN broadband
Vodacom KwaZulu Natal Region will invest just over R320-million into the network across the province during the 2020/2021 financial year. The lion's share of the capital expenditure will go towards building new LTE base station sites in both urban and deep rural areas...
US consumer tech sales to grow by 18%
According to the research data analysed and published by ComprarAcciones.com, consumer tech sales in the US will grow by 18% year-over-year (YoY) in Q4 2020 as a result of the continued work and learn-from-home trends. Comparatively, the growth rate in Q4 2019 was...
These are the top strategic tech trends for 2021
Gartner has outlined the top strategic technology trends that organisations need to explore in 2021. "The need for operational resiliency across enterprise functions has never been greater," says Brian Burke, research vice-president at Gartner. "CIOs are striving to...
AI is most effective when it works with people
Despite increased investment and activity, only 10% of organisations are achieving significant financial benefits with artificial intelligence (AI). This is one of the findings from a major study by MIT Sloan Management Review (MIT SMR), BCG GAMMA, and BCG Henderson...
Employee empowerment key in workplace strategy
The pandemic has put employee wellbeing at the forefront of the business agenda, according NTT's 2020 Intelligent Workplace Report "Shaping Employee Experiences for a World Transformed", released by Dimension Data. Almost four-fifths (80%) of organisations agree that...
Online sales set for 30% holiday season growth
Digital sales are expected to hit all-time highs and lead to strained shipping capacity as retailers grapple with the impact of the Covid-19 pandemic. This is according to research from Salesforce, which adds these 2020 holiday season predictions: * Global digital...
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Software Engineer at RecruiTech
An amazing opportunity for a Software Engineer. This fleet management solutions company is seeking a skilled Software Engineer to join their team at their Durban office or relocate to their office in Mauritius. Responsibilities: Software development, enhancement and...
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