How Avaya went from bankruptcy to CX market leader
Kathy Gibson reports from Gitex - Avaya has successfully emerged from bankruptcy to challenge for supremacy in the burgeoning customer experience (CX) market. There's a new spirit of optimism and passion at the company, with CEO Alan Masarek leading the charge. "There...
Trust key to AI effectiveness
Kathy Gibson reports from Gitex - Artificial intelligence (AI) is something we all want to leverage - but that means we all need to be able to trust it. We are in the middle of a an AI revolution, says Marc Mathieu, chair of the advisory board at Salesforce,...
Customer service key for loyalty, retention
In today's uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner. However, most customer service organisations attempt to do so by leaning heavily on...
IBM reaches a new milestone in quantum computing
IBM has achieved its highest Quantum Volume to date. Combining a series of new software and hardware techniques to improve overall performance, the company has upgraded one of its newest 27-qubit client-deployed systems to achieve a Quantum Volume 64. IBM has made a...
Tech trends to watch over the next decade
Social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors are among the key technologies to watch in the years ahead. The 30 must-watch technologies on the Gartner Hype Cycle for Emerging Technologies,...
Following Experian breach, banks move quickly to help customers
Banks have responded quickly to yesterday evening's news of a massive data breach at credit bureau Experian, which potentially exposed the personal details of 24-million South Africans consumers and almost 1-million businesses. FNB has sent out a statement confirming...
26% growth for global public cloud
The worldwide public cloud services market, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), grew 26% year over year in 2019, with revenues totaling $233,4-billion. According to the International Data...
Consumer values, spending behaviour have changed
As South Africa enters level 2 lockdown this week, businesses need to ask themselves if they are prepared to face the new consumer. Do they know how their customer has changed in the wake of a global health pandemic? Are they aware of what their target market now...
Drive to help workers use all the skills they learn
Employees are applying only 54% of the new skills they learn, despite the number of skills required for a single job increasing by 10% year-over-year. A Gartner TalentNeuron data reveals that 33% of the skills needed three years ago are no longer relevant. The...
Security focus must shift to remote working
Enterprises must adapt to address telework security challenges long-term. This is one of the findings from Fortinet's 2020 Remote Workforce Cybersecurity Report, which shows how organisations are increasing their investments to secure remote work at scale. The survey...
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Senior Solutions Analyst (CPT Hybrid) – Western Cape Bellville
ENVIRONMENT:A provider of Tailored Management Software Solutions seeks to fill the critical role of a Senior Solutions Analyst who will be responsible for defining and documenting the best solution to respond to customers' pain points using product and integration...
Senior Business Analyst – Gauteng Johannesburg
Calling all problem-solving superheroes! We're seeking a Senior Business Analyst to join our team in Sandton, either on a contract or permanent basis. If you're ready to take on exciting challenges and work closely with clients to drive business improvement, this role...
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SUMMARY:The main goal of this position is to combine technology and design to create inviting, easy-to-use websites for consumers. This role will form part of the IT Product team and will regularly engage with teammates and clients to design, develop, test, implement...
XR Gamer Developer at Accenture
Responsibilities include (bit not limited to):Work with designers and artists to create games and XR experiencesWrite clean, maintainable, and performant code to implement gameplay mechanics, user interfaces, and XR-specific functionalitiesWork with the team to create...
Senior Technical Project Manager (Remote/Hybrid)
ENVIRONMENT:A dynamic provider of cutting-edge HealthTech solutions seeks a highly accomplished & solutions-driven Senior Technical Project Manager to manage a variety of healthcare, information systems, technology and development projects within the public...
L2 Network Engineer
Role Purpose: The role of Network Engineer is responsible for building and maintaining the day-to-day operation of the organisation's computer network.Operates the company's internal data communications systems.Plans, designs, and implements local and wide-area...
Software Developer (Integration)
SUMMARY: The primary purpose of this role is to be a great developer. You will form part of the Integration team and will regularly engage with your teammates and our clients to design, develop, test, implement and support the solutions that we have in place, and the...
XR Gamer Developer at Accenture – Western Cape Cape Town
Responsibilities include (bit not limited to):Work with designers and artists to create games and XR experiencesWrite clean, maintainable, and performant code to implement gameplay mechanics, user interfaces, and XR-specific functionalitiesWork with the team to create...
Senior Technical Project Manager (Remote/Hybrid) – Western Cape Cape Town
ENVIRONMENT:A dynamic provider of cutting-edge HealthTech solutions seeks a highly accomplished & solutions-driven Senior Technical Project Manager to manage a variety of healthcare, information systems, technology and development projects within the public...
L2 Network Engineer – Western Cape Cape Town
Role Purpose: The role of Network Engineer is responsible for building and maintaining the day-to-day operation of the organisation's computer network.Operates the company's internal data communications systems.Plans, designs, and implements local and wide-area...
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