As we move beyond Covid-driven restrictions, IDC's Future of Customer Experience predictions for 2023 reflect how B2B and B2C businesses must confront a new set of macroeconomic challenges – inflation, global economic instability, and flattening customer growth –...

By now, millions of people globally have experienced one or more shifts in the way they work. As the world continues to revert to pre-Covid levels of operating, countless industries have returned to working on-site, while many have adopted hybrid models which have...

Heading into 2019, corporate legal departments expect to spend less on outside counsel but more on legal IT systems and software. For the first time, legal departments spent less on outside counsel than on their in-house teams in 2018, according to the Gartner 2018...

According to a new research report from Berg Insight, the market for GPS pet trackers and services in Europe and North America is forecasted to grow from €60-million in 2017 to reach about €340-million in 2022. The European market is slightly larger than the North...

Gartner advises on what steps to take to prepare for a future beyond touchscreens that uses voice, gestures and facial recognition to deliver better customer experiences. “As customer experiences go to a personal universe of sensor and cloud-based devices less reliant...

2019 is set to be a busy year for the telecommunications industry. Analysys Mason Research as released its annual telecommunications, media and  digital economy predictions highlighting which trends will make an impact in the next 12 months. 5G: there will be many...

South Africa's ZACube-2, the continent's most advanced nanosatellite to date, has been successfully launched into space. The ZACube-2 took off yesterday (27 Deember) at 04:07am with the Russian Soyuz Kanopus mission from the Vostochny spaceport. The cube-satellite...

The Minister of Energy, Jeff Radebe, has announced the downward adjustment of fuel prices based on the current international factors with effect from 2 January 2019. The main reasons for the fuel price adjustments are due to: The contribution of the rand/US dollar...

Hyperscale cloud service providers, including Amazon Web Services, Microsoft, and Google are accelerating efforts to target on-premises enterprise workloads, setting the stage for an intensely competitive hybrid cloud solutions market in 2019. Chris Drake, principal...

Global defence expenditure grew 4,9% in 2018, the fastest growth rate since 2008, according to the annual Jane’s Defence Budget report, released by business information provider IHS Markit. Global defence spending grew for the fifth consecutive year to reach a total...