Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
These were the largest service outages in 2024
Ookla has released its latest analysis on the largest internet outages during the first nine months of 2024. The report, based on Downdetector data, aims to analyse the largest challenges associated with service disruptions, as dependence on digital services...
Campus switch market drops again
According to a recently published report from Dell’Oro Group 3Q 2024 worldwide Ethernet Campus Switch revenues dropped by 24% year-over-year (Y/Y), marking the fourth consecutive quarter of Y/Y contractions. The Americas region dragged down market results, after...
Microsoft works with IOM on climate-driven displacement
The International Organisation for Migration (IOM) and Microsoft have teamed up to address climate-induced displacement by harnessing artificial intelligence (AI) and data insights. Through innovative pilot projects with Microsoft’s AI for Good Lab in the Maldives,...
Meteoric growth ahead for data analytics
The exponential growth of data, driven by IoT, cloud computing, and artificial intelligence (AI) advancements, is transforming how businesses operate and make decisions. Against this backdrop, the total data analytics market is forecasted to be worth $190-billion in...
African Academy of Sciences Conference plots continental scientific renaissance
The African Academy of Sciences (AAS) 15th Bi-Annual General Assembly and Scientific Conference called for African scientific sovereignty and renewed investment in the continent's research capabilities. The 15th Bi-annual General Assembly and Scientific Conference was...
Phishing attacks are on the rise
Human resources (HR) and IT-related phishing emails share the lion’s share (48,6%) of the top-clicked phishing types globally. Despite evolving techniques by bad actors, phishing emails remain among the most prevalent tools for executing cyberattacks, and KnowBe4's...
These are the most vulnerable Xmas-related passwords
Online shoppers are advised to be cautious when creating new accounts and changing their passwords during the festive season. The warning comes as Intercede’s Password Breach Database surpasses 11-billion worldwide records – equating to more than one breached...
Beware of online share scams
Anglo American has noted an increase in online share trading scams circulating on various social media and digital platforms, bearing fictitious company brand identity and names of some of its executives to lure unsuspecting victims. Scammers are taking advantage of...
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Microsoft, LinkedIn to help 10m people learn digital skills
Microsoft and LinkedIn have announced the next step in the Skills for Jobs programme, providing free access to 350 courses and six new Career Essentials Certificates for six of the most in-demand jobs in the digital economy. The companies will also be offering 50 000...
Your payroll could be the target of the next phishing scam
Phishing scams are on the increase, and could cost your business tens of thousands if you fall victim to one. The scams usually come in the form of emails, and are specifically targeted at the payroll department or the person responsible for paying employees'...
Ukheshe International attracts investment from DPI, Fireball Capital
Ukheshe International has announced the conclusion of an investment agreement that will help accelerate its international expansion. The investment will be led by ADP III, a fund advised by Development Partners International (DPI), an Africa-focused investment firm...
Equity crowdfunding platform raises R6m
Two African businesses have reached their minimum funding goals, raising over R6-million in just six weeks through equity crowdfunding. The fundraise was facilitated by GoGetta, a newly-launched equity-based crowdfunding platform focused exclusively on African...
Digimune announces ViaCarte partnership
Cybersecurity services provider Digimune has signed a cybersecurity services partnership agreement with ViaCarte, a card and payment solution provisioning solution for financial institutions. The partnership, which comes into effect in December, will see a number of...
Dariel deepens AWS and Azure partnerships
Following the formation of its Cloud Practice, software development specialist Dariel has secured close partnerships with international cloud providers Azure and AWS. Dariel has completed a number of complex certifications to reflect the company's capabilities in...
How can brands stop product fraudsters
They are sophisticated syndicates, insidious as they are dangerous - both to local economies and importantly, to customers. For years, the counterfeit goods industry has illegally benefitted from legitimate businesses by making illegal copies of their products,...
Bolster creativity to stave off worker apathy
Employers need to do more to provide fulfilling work, with recent research suggesting the majority of enterprise workers seek more stimulation and creativity in their job. This is the word from Jolene Castelyn, marketing executive at Ricoh South Africa, who comments:...
Why the C-suite needs asset lifecycle management
The average cost of a data breach is now nearly R50-million, while breach costs have increased by nearly 20% over the last two years. Recent high-profile breaches and ransomware attacks are a stark reminder to C-suite leaders of how vulnerable their businesses are....
Healthcare and the edge a partnership for the future
Technology plays an all-important role in how today's healthcare providers handle resources and manage medical centres. Foremost, is the handling of patient safety and comfort, staff shortage, access to real-time data, physical and cybersecurity, and services...
SAP HCM Consultant (EU-Paid) at Parvana Recruitment – Remote Remote
This is a remote position. About Our Client: Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their...
Junior Developer (.Net) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Developer – Java (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Build and support applications in a technically exciting and challenging industry. Design, develop, test, document and support applications written...
BI Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Front-End Developer at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Junior PHP Full Stack Developer (Onsite) – Gauteng Johannesburg
ENVIRONMENT:An e-Commerce and Logistics company in Johannesburg is seeking a proactive a Junior PHP / Laravel Full Stack Developer to join their compact development team. You'll be instrumental in building and improving their custom e-commerce and logistics platforms,...
FIELD SERVICES TECHNICIAN – Queenstown – Eastern Cape
Key Responsibilities:Provide onsite technical support for the company's products and services.Diagnose and repair hardware issues (remove, replace faulty equipment).Inspect sites before installations and ensure they meet technical requirements.Install systems/products...
Business Analyst at Sabenza IT & Recruitment
Are you a data-driven problem solver with a knack for translating business needs into actionable insights? We are looking for a detail-oriented and strategic Business Analyst with a strong background in both retail and financial services to join our dynamic team.About...
SQL Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Service Desk Engineer at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
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