Economic environment in 2020 drove fewer credit defaults
The rate at which people defaulted on their loans fell at the end of last year, primarily due to a combination of the impact of payment holidays and lenders tightening their criteria. This is according to Experian's Consumer Default Index (CDI) for quarter 4 (Q4)...
Growth forecast for social software, collaboration markets
The worldwide social software and collaboration market is forecast to total $4,5-billion in 2021, an increase of 17,1% from 2020, according to the latest forecast by Gartner. The need to support remote work during Covid-19, as well as social software integrations...
FNB launches online property tool
FNB has launched FNB Property Leader, an online property tool that gives step-by-step advice and solutions to manage the property process from buying to selling. FNB Property Leader helps users through the often emotional property process, and can be accessed anytime, anywhere.
Muthambi slams parliament’s interpretation
Communications Minister Faith Muthambi believes that the legal opinion of Parliament’s legal department undermines the separation of powers and the interpretation of the law should be left to the judiciary, not the legislature. The Minister said on this basis that the...
Cyber risk is not well managed
More than one-third of risk professionals throughout Africa, Europe and the Middle East have experienced a material or significantly disruptive loss relating to a data breach or security exploit in the past 24 months, with the average financial impact of these incidents in the region of $2,1-million. The most common EMEA cyber incident was an attack that caused disruption to business and IT operations, according to Aon Risk Solutions in a research report undertaken during March 2015.
Jobs Pledge aims to grow SA economy
Collaborative Stakeholder Movement (CSM), together with Investment Solutions, today unveiled a Jobs Pledge to celebrate Mandela Day, the aim of which is to create 14 191 200 jobs over the next 15 years. This is the number of minutes Nelson Mandela spent in jail. “The...
Seacom expands European connectivity
Seacom has added the Deutscher Commercial Internet Exchange (DE-CIX) in Frankfurt, Germany to the growing list of European Internet exchange points at which it peers. This new peering agreement will mean that Seacom clients will enjoy better performance and less...
Africa has never looked better
Africa is on the up-and-up. According to Louise Robinson, sales director at CG Consulting, Africa has the necessary elements to be a dominant, global, economic region. The continent’s economy is the fastest growing, and it will soon boast the world’s biggest workforce...
Digital key to hospitality’s future
South Africa’s leading hotels are expected to digitally change the way in which guests can check in to hotels in the near future. New programmes and technologies will help speed up - or do away with - the check-in process, says PwC’s Hospitality & Gaming Industry....
Gap between customer, employee experience
Providing a consistent experience across multiple engagement channels is a key focus for companies. It is also a way to ensure that employees, business partners and suppliers have a unified view of interactions. Customer experience has been the most visible and important “experience” initiative to date. According to the International Data Corporation (IDC) 2015 Experiences survey, 81% of respondents use customer satisfaction surveys to measure the customer experience with their company.
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