These are the most valuable AI use cases for customer service
As organisations seek to maximize the impact of their AI investments, Gartner has identified the most valuable use cases for AI in service and support functions. A Gartner survey of 265 service and support leaders from a variety of industries and business in April and...
Security, affordability will shape a new era for energy
Energy security and affordability have moved to the forefront in many regions as the global energy transition has entered a more turbulent, complex phase, shaped as much by infrastructure realities and geopolitical risk as by decarbonisation ambitions. Drawing on...
AI-driven personalisation will make workplace apps adaptive
By 2028, more than 20% of digital workplace applications will use AI-driven personalization algorithms to generate adaptive experiences for the worker, according to Gartner. Digital workers satisfied with work applications are nearly three times more likely to report...
Climate Change Act comes into effect
President Cyril Ramaphosa, has proclaimed the Climate Change Act, 2024 (Act No. 22 of 2024) (the Act), with the notice published in the Government Gazette on 17 March 2025. The Act is intended to enable the development of an effective climate change response and a...
Sustainability key for data centre growth
Data centres can be likened to an ecosystem of computing facilities that contain many facets required to store and handle data. IDTechEx's latest report, "Sustainability for Data Centres 2025-2035: Green Technologies, Market Forecasts, and Players", unpacks efforts...
Spend on edge computing to approach $380bn
Global spending on edge computing solutions accounts for nearly $261-billion in 2025 and is projected to grow at a compound annual growth rate (CAGR) of 13,8%, reaching $380-billion by 2028. This is according to the International Data Corporation (IDC) forecast...
New entrant Smart Hands Africa bridges skills gap with ITArmi JV
IT industry veteran Anton Jacobsz has launched a new IT services company, Smart Hands Africa, to meet rising demand for skilled IT professionals across the African continent. As part of its establishment, Smart Hands Africa has also announced a strategic joint venture...
Sea levels rose unexpectedly high in 2024
Global sea level rose faster than expected in 2024, mostly because of ocean water expanding as it warms, or thermal expansion. According to a NASA-led analysis, last year’s rate of rise was 0,59cm per year, compared to the expected rate of 0,43cm per year. “The rise...
MTN invests R29,9-billion in network capacity
MTN has reported a strong underlying operational and financial performance for the period ended 31 December 2024, despite earnings being down. Group service revenue decreased by 15,4% on a reported basis to R177,8-billion, but increased by 13,8% in constant currency;...
Big tech’s impact on quantum computing
In the last few months, three of the world's largest tech giants made waves with their announcements in quantum computing. But what will the impact of Microsoft's Majorana 1, Google's Willow, and Amazon's Ocelot be once the dust has settled, and is it just big tech...
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Pharmacies can ensure drug availability with flexible planning systems
Managing any retail assortment can be complex but managing prescription medication inventory presents a unique challenge. Not only are prescription medications highly regulated, but they're regulated differently in each country where a pharmacy operates. That's...
Build credibility by meeting customers at their pain points
Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point. But it is still important to let each customer know how their specific problems are being solved. One of the...
Click-and-collect now part of a retail omnichannel strategy
With Black Friday and the festive season fast approaching, retailers are gearing up for a bumper shopping season. It is the perfect opportunity for retailers to offer an exceptional end-to-end customer experience by introducing click-and-collect as part of their...
Huawei targets SMEs with new Commercial Division
Huawei South Africa has set up a dedicated department to expand the commercial market, and is inviting resellers to sign up to bring a range of solutions to their small and medium customers. Currently, the commercial market is promoted through cross-department virtual...
SAP launches SAP Build, partners with Coursera
SAP has launched new offering to drive the next wave of business transformation by harnessing business users' expertise. SAP Build is a low-code solution that puts SAP's world-class enterprise technology in the hands of business users, giving them direct, secure...
Corruption the most common form of fraud in Africa
As a South African, the concept of corruption is well-understood and all too often evident across both private and public sectors. The inappropriate use of resources and funds to line personal pockets is something to which we've sadly become accustomed. Yet at a time...
Calls for climate justice for Africa
Rich nations must do more to help Africa mitigate the devastating impacts of global warming and offer climate justice to the continent. This is according to Axian Group CEO Hassanein Hiridjee, who says: ''There's a huge injustice, where the people who were polluting...
NEC XON adds East Africa team
To improve responsiveness to local customers with faster, locally astute decisions in East Africa (EA), NEC XON has appointed a regional management team (RMT). "Traditional corporate decision-making structures aren't necessarily as aware of the regional market as...
New chairman for IBM Europe, Middle East and Africa
IBM has announced that Ana Paula Assis, GM of IBM Europe, Middle East & Africa will take on the expanded role of chairman: Europe, Middle East & Africa, succeeding Martin Jetter, who is retiring from IBM at the end of 2022 after 36 years of service to the...
Upskilling, reskilling helps overcome data science skills shortage
Across the world, there is a growing shortage of data science skills in businesses. According to the 2020 World Economic Forum: "As jobs are transformed by the technologies of the Fourth Industrial Revolution, we need to reskill more than 1 billion people worldwide by...
Cloud Database Consultant – 1559 – Gauteng Pretoria
? Senior Cloud Database Administrator – AWS OR Azure ?We're seeking an experienced Cloud Database Specialist to architect, optimize, and secure high-performance database environments in AWS and Microsoft Azure. This is a global-impact role where your expertise will...
Technical Project Manager
We're looking for a Technical Project Manager who brings extensive experience in managing complex, multi-phase projects.You'll be responsible for overseeing client onboarding processes that can span several months, requiring meticulous attention to detail and...
Intermediate Data Engineer at Sabenza IT & Recruitment
We are seeking an Intermediate Data Engineer with experience in ETL, Azure Synapse, SQL, Stored Procedures, Data Factory, and Spark. The ideal candidate will work closely with Analytics teams to deliver high-quality, reusable data solutions aligned with enterprise...
Technical Project Manager – Gauteng Edenburg
We're looking for a Technical Project Manager who brings extensive experience in managing complex, multi-phase projects.You'll be responsible for overseeing client onboarding processes that can span several months, requiring meticulous attention to detail and...
Intermediate Data Engineer at Sabenza IT & Recruitment – Gauteng Johannesburg
We are seeking an Intermediate Data Engineer with experience in ETL, Azure Synapse, SQL, Stored Procedures, Data Factory, and Spark. The ideal candidate will work closely with Analytics teams to deliver high-quality, reusable data solutions aligned with enterprise...
Senior Systems Analyst at Financial Intelligence Centre
The purpose of this job is to analyse, design and enhance systems, in order to obtain optimal results and agreed project delivery level Key Performance areas include: • Understand and familiarise with the project's business requirements • Understand and familiarise...
Technology Support & Systems Specialist
Oracle POS Technical SpecialistRevolutionize the hospitality industry with cutting-edge technology!R 440,000 - R 650,000 per annumJoin a leading tech startup shaping the future of technology in the hospitality sector. This is an ideal opportunity to harness your...
Full Stack Java Developer 1836
Full Stack Java Developer ESSENTIAL SKILLS REQUIREMENTS:FrameworksFront End: AngularBack End: Jakarta EEApplication servers: Payara Server/Glassfish, (optional Quarkus, Payara Micro)Languages: Java, JavaScript/TypeScript, HTML, CSS, SQLUnit Test Frameworks: Junit,...
Senior Systems Analyst at Financial Intelligence Centre – Gauteng Pretoria
The purpose of this job is to analyse, design and enhance systems, in order to obtain optimal results and agreed project delivery level Key Performance areas include: • Understand and familiarise with the project's business requirements • Understand and familiarise...
Technology Support & Systems Specialist – Western Cape Western Cape
Oracle POS Technical SpecialistRevolutionize the hospitality industry with cutting-edge technology!R 440,000 - R 650,000 per annumJoin a leading tech startup shaping the future of technology in the hospitality sector. This is an ideal opportunity to harness your...
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