Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Interest in crypto-stealing drainers surges
Dark web threads discussing crypto-drainers – malware designed to swiftly drain cryptocurrency wallets – saw a significant rise in 2024, as revealed by the latest Kaspersky Security Bulletin. Kaspersky also reported a 40% spike in corporate database ads on a prominent...
Microsoft still top brand for phishing
In the fourth quarter, Microsoft retained its position as the most imitated brand, accounting for 32% of all brand phishing attempts, according to the latest Brand Phishing Ranking for Q4 2024 from Check Point Research (CPR). Apple held on to the second position with...
Meerkat, UCT unravel the secrets of a giant radio galaxy
The discovery of a rare giant radio galaxy, “Inkathazo”, will help astronomers further understand the largest structures in the universe. Published in the Monthly Notices of the Royal Astronomical Society, the discovery by University of Cape Town (UCT) researchers and...
ITU and global organisations look to close the AI skills gap
Amazon Web Services (AWS), Microsoft, the East Africa Community and Cognizant are among more than 25 organisations from around the globe that will serve as founding contributors to the AI Skills Coalition - an initiative of the International Telecommunication Union...
AI spend in the Middle East, Türkiye, Africa set to soar
Spending on AI in the Middle East, Türkiye, and Africa (META) totaled $4,5-billion in 2024 and is projected to surge to $14,6-billion by 2028, representing a compound annual growth rate (CAGR) of 34%. That's according to the latest insights from International Data...
AI-powered cyber threats drain security budgets
New research highlights a stark reality: IT directors at major global firms are preparing for an unprecedented surge in cyber threats driven by AI, machine learning and the Metaverse. As cyber criminals deploy increasingly sophisticated attacks, organizations plan...
GenAI will spur data centre spend in 2025
As a revolution around generative AI (GenAI) looms, investment in data centres is expected to rise dramatically this year as cloud providers dedicate significant financial resources to expanding facilities to support cloud services and AI-driven applications, says...
AI agents could aid governments in building public trust
Public trust in government has been lagging for years, but new Salesforce research reveals AI agents could help rebuild it. Constituents around the world agree there’s room for improvement when it comes to government service. Forty percent struggle with government...
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Insurance market embraces marketing and sales automation
Analysts expect insurers to focus on automating the marketing and sales functions. By Nelson Camara, go-to-market executive at SilverBridge Holdings By doing so, insurers can embrace a data-driven marketing approach which enables personalised campaigns that are more...
Localising the supply chain supports SMMEs, translates to economic growth
Supply chain localisation could spell significant benefits for the South African economy, driving the development of Small, Medium and Micro Enterprises (SMMEs) - a sector that is central to the country's economic recovery. By Hepsy Mkhungo, CEO and co-founder of...
The future of DevOps and QA
There is little doubt that DevOps has evolved. It has become one of the foundational pillars of the agile organisation, delivering measurable value to the organisation across the important metrics of quality, speed of delivery, reliability and customer experiences. It...
Virtual agents can be a win for SA’s BPO sector
South Africa's business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering warm, efficient customer service experiences via voice channels. Ryan Falkenberg,...
Talent is on the move: us your business in the right place?
The transformation of talent has begun, and organisations need to pay attention to the next generation of skilled individuals if they want to survive, writes Johann van Niekerk, CEO of Outsized. Talent is on the move, and it's not from workplace to workplace, it's...
The pandemic changed everything: Where next for CX and contact centres?
There's a direct correlation between excellent customer service and business growth. We've seen in the last year how customer expectations can change rapidly, sparking a scramble for organisations to adjust their customer service offerings and CX strategy accordingly...
Unlock the potential of service management software
Software solutions for the service industry provide organisations with tools that deliver on their everyday needs. By Heman Kassan, chief commercial officer at Technodyn But more than that, growing customer expectations and increased competition mean businesses need...
Reimagining the IT infrastructure of the cloud operating model
Research by International Data Corporation (IDC) has revealed that 49% of CIOs across the Middle East, Turkey and Africa (MEA) believe that the cloud has the potential to play a significant role in driving innovation, creating new digital products, transforming...
Bring the omnichannel B2C experience into the B2B retail space
The pandemic caused a rapid acceleration of digital channels across all spaces, and the retail sector is no different. By Andrew Dawson, MD of MACmobile However, while most of the focus has been on the customer-facing side, there is a lot of benefit that could be...
Guiding principles for zero trust in banking and financial services
When it comes to adopting a zero trust approach, many organisations in the financial services sector already have most of the constituent parts required. By Hila Meller, BT vice-president security: Americas, EMEA and APAC In fact, we estimate organisations already...
IT Risk Manager
The role of IT Risk Manager resides in the Governance, Risk and Business Engagement function of the company that is responsible for Governance and IT Risk Management within the company. The IT Risk Manager will be actively involved in defining, implementing and...
Network Engineer (1 year contract – Limpopo) – Limpopo Polokwane
Our client is looking for a Network Engineer with L2 and L3 knowledge. The role is based in Limpopo for a 12 month contract.ResponsibilitiesDay to day Operational administration of network infrastructure, this includes but not limited to.Routers, Switches and Wireless...
IT Risk Manager – Western Cape Cape Town
The role of IT Risk Manager resides in the Governance, Risk and Business Engagement function of the company that is responsible for Governance and IT Risk Management within the company. The IT Risk Manager will be actively involved in defining, implementing and...
Senior Systems Analyst
Lead the Next Chapter in Financial Intelligence Systems Innovation Permanent | Hybrid | Based in Centurion, Gauteng | Annual CTC Salary Package A highly strategic and secure government entity entrusted with combating financial crimes and safeguarding South Africa's...
Senior Systems Analyst
Are you a seasoned Systems Analyst with a flair for enterprise-wide solution design? This is your opportunity to make a real impact on national systems, collaborate with expert teams, and play a critical role in high-profile projects that shape the country's future....
Senior Systems Analyst – Gauteng Centurion
Lead the Next Chapter in Financial Intelligence Systems Innovation Permanent | Hybrid | Based in Centurion, Gauteng | Annual CTC Salary Package A highly strategic and secure government entity entrusted with combating financial crimes and safeguarding South Africa's...
Senior Systems Analyst – Gauteng Centurion
Are you a seasoned Systems Analyst with a flair for enterprise-wide solution design? This is your opportunity to make a real impact on national systems, collaborate with expert teams, and play a critical role in high-profile projects that shape the country's future....
Data Manager (WITS RHI)
Background: The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public...
DevOps Engineer at Sabenza IT & Recruitment
Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry We're on the hunt for a seasoned Senior DevOps Engineer with a deep love for automation, scalability, and rock-solid infrastructure.This isn't your typical...
Data Manager (WITS RHI) – Gauteng Hillbrow
Background: The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public...
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