Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Ruby the Robot puts in the Xmas shift
While you’re enjoying your roast turkey and plum pudding tomorrow, spare a thought for Rudy the Robot, JLR’s automated colleague who is working hard this Christmas in minus 40-degree conditions to test the durability and quality of JLR vehicle doors. Based at JLR’s...
ACSA says OR Tambo facilities are working
Airports Company South Africa (ACSA) has issued a statement to address reports circulating on social media regarding the state of facilities at OR Tambo International Airport (ORTIA), with particular reference to the people movers. “OR Tambo International Airport is a...
Beware of these evolving holiday scams
With the holiday season here, it’s not only a time for magic and celebration but also a prime opportunity for fraudsters to exploit the festive rush for gifts and bargains. Amid the sparkle of year-end celebrations, cybersecurity experts at Kaspersky have identified...
How 2024 reshaped digital assets
The crypto industry in 2024 was marked by new record-breaking highs and a flood of institutional participation fueled by ongoing regulatory progress. Luno shares its 2024 highlights: ETFs and the continued rise of digital assets in traditional portfolios...
Hydrogen startups accelerate clean energy innovations
The global hydrogen market is experiencing rapid growth, fueled by increasing demand for sustainable energy solutions, supportive government policies, and advancements in hydrogen technology. Startups in the sector are addressing critical challenges such as hydrogen...
These were the largest service outages in 2024
Ookla has released its latest analysis on the largest internet outages during the first nine months of 2024. The report, based on Downdetector data, aims to analyse the largest challenges associated with service disruptions, as dependence on digital services...
Campus switch market drops again
According to a recently published report from Dell’Oro Group 3Q 2024 worldwide Ethernet Campus Switch revenues dropped by 24% year-over-year (Y/Y), marking the fourth consecutive quarter of Y/Y contractions. The Americas region dragged down market results, after...
Microsoft works with IOM on climate-driven displacement
The International Organisation for Migration (IOM) and Microsoft have teamed up to address climate-induced displacement by harnessing artificial intelligence (AI) and data insights. Through innovative pilot projects with Microsoft’s AI for Good Lab in the Maldives,...
More News Today
Will 5G turbocharge IoT?
Currently considered the most advanced mobile broadband technology standard, 5G is expected to achieve 3-billion subscriptions by 2025 at a growth of 600-million subscriptions from 2023 to 2024. One of the key markets influenced by the evolution of 5G is, of course,...
How ERP can bring ROI to the manufacturing CFO
Gone are the days where the manufacturing chief financial officer (CFO) was predominantly responsible for the back-office or accounting function. By Jaco Maritz, chief operating officer at Syspro In today's dynamic world, the CFO is a strategic navigator - responsible...
Russia-Ukraine conflict impacts local cyber threats
Hybrid warfare, using cyber as a vector, has not only blurred boundaries between nations, but also between war and peace; friend and foe; and the virtual world and reality. By Nithen Naidoo, CEO and co-founder or Snode Technologies As tensions increase following...
SAIPA assists in upskilling unemployed graduates
SAIPA, the South African Institute of Professional Accountants, is part of a skills development project by The Services Seta and Northwest Department of Economic Development and Tourism (DEDECT) that aims to recruit, train and place 50 unemployed graduates from the...
Telkom Financial Services launches Telkom Pay mPoS app for SMMEs
To simplify business for small, micro, and medium enterprises, Telkom Financial Services has launched the Telkom Pay Mobile Point-of-Sale (mPoS) app, a fintech tool that allows business owners to make and receive payments through their mobile phones. Telkom Financial...
Investec launches Programmable Banking
In what it believes is a local industry first, Investec has launched Programmable Banking for business and private banking clients, offering them access to their banking and transactional data and the power to craft individualised banking services. In a...
YUMBI teams with Uber Eats, gives restaurateurs control
By integrating its offering with Eats and utilising the Uber Direct services, YUMBI has added a critical delivery component to its data-rich, fully integrated online ordering and customer intelligence solution for multi-location quick service restaurants (QSRs). With...
Cell C partners with GirlCode to develop coding, digital skills
Cell C has partnered with GirlCode to bring a coding programme to youth aged between 10 and 18 years. The GirlCoder Club is open to both boys and girls, however, to improve their levels of exposure to the ICT world, the programme is primarily focused on girls. The...
CPR via video call could save a life
A new digitally-enabled life-saving service puts callers phoning from the scene of a medical emergency face-to-face with trained Netcare 911 emergency healthcare providers to demonstrate and guide them through the cardiopulmonary resuscitation (CPR) technique until...
Huawei’s Tech4All project in Africa wins GSMA award
At MWC 2022 held in Barcelona earlier this month, Safaricom, Close the Gap and Huawei received the Global Mobile GLOMO Award in recognition of the Tech4All DigiTruck project's outstanding contribution to the UN's sustainable development goals. The DigiTruck project...
Junior PHP Full Stack Developer (Onsite)
ENVIRONMENT:An e-Commerce and Logistics company in Johannesburg is seeking a proactive a Junior PHP / Laravel Full Stack Developer to join their compact development team. You'll be instrumental in building and improving their custom e-commerce and logistics platforms,...
SQL Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Data Engineer (JHB) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Front-End Developer at Parvana Recruitment
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Data Analyst (Senior) at Parvana Recruitment
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
Business Analyst at Parvana Recruitment
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Senior QA Tester
Our client is looking for a Senior QA Tester, based in Pretoria! Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]Agile & DevOpsSDLCJira or Zephyr or TestrailSelenium or Appium or JunitPostman or SOAPUIGitSQLShould you meet the requirements...
Business Analyst at Parvana Recruitment – Gauteng Johannesburg
About our client:Our international client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees (in SA) many with over a decade of tenure. They have built their...
Data Coordinator (3 Months Temporary Contract – WITS NCDRD) – KwaZulu-Natal Pietermaritzburg
Background: South Africa is facing a rapidly increasing prevalence of non-communicable diseases (NCD's)To meet the challenge of NCD's, a unique collaboration of Wits Faculty of Health Sciences specialists, epidemiologists, molecular biologists, and The National Cancer...
IT Architect – Business and Data – Gauteng Centurion
The role of IT Architect - Business and Data is responsible for the strategic business transformation within Landbank and overseeing critical deliverables; such as business capability models, business capabilities, and value streams. This role is further responsible...
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