Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
AI, EVs to impact fleet management
The majority (58%) of fleet managers expect to be using AI within the next five years. A new global study commissioned by Webfleet polled 1 800 fleet managers across 15 countries including South Africa to shed light on the current and future landscape of fleet...
Consumer spending promises festive season recovery
The festive season is in full swing and economic experts are predicting that consumer spending will rebound to pre-pandemic levels, signaling a strong recovery in retail and consumer confidence. This optimism is already taking shape, with inflation falling to a...
Manipulative pricing seen during major shopping events
Many consumers believe they are scoring a great deal during Black Friday, Cyber Monday, or other major shopping events — but are they? A new study from Oxylabs reveals that over 70% of products in major US marketplaces were actually more expensive on Black Friday...
Companies plan big security budget increases
Companies are planning to increase their investments in information security against the background of growing financial losses from cyber incidents. This trend was revealed in the recent Kaspersky’s IT Security Economics report, which unpicks the changes in budgets,...
SA CEOs are cautiously optimistic about 2025
South African business leaders are cautiously optimistic about the year ahead, driven by recent positive economic developments. The Q4 2024 Merchantec CEO Confidence Index recorded a 2% decrease between Q3 2024 and Q4 2024, reaching a score of 53.9. However, despite...
AI not the driver for 2025 PC, tablet growth
The global market for personal computing devices, including PCs and tablets, is set to grow 3,8% in 2024, reaching 403,5-million units, according to the latest forecast from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device...
Common supply chain remedies fail to deliver business outcomes
Many supply chain reorganisations suffer from at least one of three critical organisational design mistakes that can derail their efforts to achieve critical business outcomes, according to Gartner. Chief supply chain officers (CSCOs) who improve outcomes radically...
SA companies unprepared for AI future
Just 18% of organisations in South Africa are fully prepared to deploy and leverage artificial intelligence (AI)-powered technologies, according to the Cisco 2024 AI Readiness Index This underscores the challenges companies face in adopting, deploying, and fully...
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Lenovo delivers record quarter
Lenovo Group has announced historic highs for both profit and revenue, reporting its first $20-billion quarter. Lenovo's performance delivered significant year-on-year improvements. Net income grew at a rate of over 50% for the sixth consecutive quarter, with Q3...
Check Point SecureAcademy collaborates with Namibia University of Science & Technology
Check Point Software Technologies has partnered with the Namibia University of Science and Technology (NUST), Complete Enterprise Solutions (CES), and Salt Essential IT to help tackle the cybersecurity skills shortage in Namibia. The partnership between Check Point...
Now for the nuts and bolts of non-geographic number porting
Many corporates, SMEs, NGOs and others with 0800, 086 and 087 phone numbers are no doubt looking forward to being able to move their usually heavily-advertised contact numbers to more innovative providers from 7 March without losing those valuable digits. After 16...
Beware the power consumption of the edge
The datacentre industry has certainly come a long way in driving sustainability in centralised and regional datacentre environments. By George Senzere, solution architect: secure power solutions at Schneider Electric Traditionally, datacentres have been synonymous...
HR solutions to make employees self-sufficient in 2022
Ongoing advances in digital technologies are seeing business leaders and decision-makers scramble to keep up with today's era of accelerated change. In order to stay competitive, organisations need to constantly pivot and adapt to new circumstances, meaning that...
Email’s not dead – the way you’re using it is
Email is dead. If I'd believed that phrase any of the countless times I've heard it since 2010, I probably wouldn't have a job right now. By Ross Sibbald, commercial director of Striata Africa Everything from SMS to instant messaging, social media, and office...
Can employers withhold pension?
The Pension Funds Act offers employers and employees with clear insights and guidelines around how retirement funds are paid out, and what processes need to be followed in the event of a dispute. The latter can come about as a result of a financial loss to the...
Clickatell secures $91m in Series C funding
Clickatell has secured $91-million in its Series C round. This round was led by Arrowroot Capital, with participation from Kennedy Lewis Investment Management, Endeavor Global and Harvest. Clickatell, which has delivered double-digit profitable growth for several...
Airtel Business Africa and Avaya in African partnership
Airtel Africa and its B2B provider Airtel Business Africa have signed a memorandum of understanding (MoU) with Avaya Holdings to better equip organisations across the continent to deliver effortless customer and employee experiences by providing customer control and...
The definitive data centre
The right data centre investment will create opportunity for any business, creating space for the connected economy and world-class service, suggests Conrad Kock, principal practice head: intelligent infrastructure at Dimension Data. The data centre is defined by its...
Project Manager (Design + Procurement Lead) (Interior Design Firm – Cape Town) – Western Cape Cape Town CBD
Project Manager (Design + Procurement Lead) (Junior to Senior) About the Client: We design and build SMART spaces, specializing in: -Architecture & Interior Design-End-to-End Construction & Fit-Out-Building Compliance (Occupation Certificates) We craft spaces...
FullStack Developer at Sabenza IT & Recruitment
We are seeking a highly skilled and experienced Full Stack .NET Developer to join our dynamic team. This role requires a forward-thinking individual capable of solving complex problems across multiple systems, technologies, and clients. You'll play a key role in...
DevOps Engineer – OpenShift Expertise
Platform / DevOps Engineer – OpenShift Expertise Location: Centurion Eco Park, Gauteng Job Type: PermanentRole Purpose: Provide operational support and deployment automation for containerized applications on OpenShift. Responsible for the implementation, monitoring,...
Software Developer SAP ABAP – Gauteng Johannesburg
Job OverviewSoftware Developers are responsible for developing the code that is used to construct advanced and complex technical solutions including applications, systems, integrations, and automation. 1. Lead the conceptualisation and design of new complex technical...
Technical Assistant (water treatment)
Kickstart your career in green tech: hands-on training and real-world impact in a booming industry!Is this you? You're technically minded, reliable, and eager to make a tangible difference. You take pride in your work, stay curious about new technologies, and enjoy...
Data Scientist – Durban at Ntice Search
Our Client is a forward-thinking organization leveraging data to drive strategic decisions and fuel innovation. They are committed to solving real-world problems with data-driven insights and are looking for a passionate Data Scientist to join our growing team. -...
Technical Assistant (water treatment) – Western Cape Cape Town CBD
Kickstart your career in green tech: hands-on training and real-world impact in a booming industry!Is this you? You're technically minded, reliable, and eager to make a tangible difference. You take pride in your work, stay curious about new technologies, and enjoy...
Data Scientist – Durban at Ntice Search – KwaZulu-Natal Durban
Our Client is a forward-thinking organization leveraging data to drive strategic decisions and fuel innovation. They are committed to solving real-world problems with data-driven insights and are looking for a passionate Data Scientist to join our growing team. -...
Business Analyst
The purpose of the role is to work collaboratively within the team and across other teams in business to deliver exceptional customer experiences.Key responsibilities:Ensuring continual appreciation of the broader business context by understanding industry and market...
Data Scientist – Johannesburg at Ntice Search
Our Client is a forward-thinking organization leveraging data to drive strategic decisions and fuel innovation. They are committed to solving real-world problems with data-driven insights and are looking for a passionate Data Scientist to join our growing team. -...
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