NTT Data, AWS to deliver AI-powered contact centre solutions
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Lack of expertise dooms 95% of enterprise AI projects
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn't technological limitations - it's the critical shortage of expertise needed to execute...
JSE kicks off Investment Challenge registrations
Registrations for the Johannesburg Stock Exchange’s (JSE) flagship financial literacy programme, the JSE Investment Challenge, have officially opened. The competition, which has been running successfully for over 50 years, is set to commence on 17 March 2025 and...
Employee productivity, happiness take centre stage
2025 will be transformative for the world of work as technological advancements continue to shape how businesses of all sizes operate and evolve. While the latter stage of 2024 saw some media commentators increasingly talk about the so-called ‘Return to Office’ or...
Foundational phase learning under the spotlight
As South African Grade 12s celebrate an 83,7% matric pass rate, Basic Education minister Siviwe Gwarube believes we need to do more to assist children in pre-school and foundational learning. “While good progress has been made in expanding education access, we must...
Top workplace predictions for CHROs in 2025
Gartner has revealed nine workplace predictions that HR leaders will need to take action on this year and beyond to ensure their organisation remains competitive, can attract and retain top talent, and achieve desired business outcomes. “This year’s predictions...
Smartphones defy challenges to post 2024 growth
According to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker , global smartphone shipments increased 2,4% year-over-year (YoY) to 331,7-million units in the fourth quarter of 2024 (4Q24). This marks the sixth...
Nvidia slams proposed AI Diffusion rule
The Biden Administration is proposing to pass legislation that limits the export of US-developed AI technology. The Framework for the Diffusion of Advanced AI Technologies requires a license to export, reexport, or transfer (in-country) advanced computing ICs or the...
Snapdragon X Series adds AI performance
At last week’s CES 2025, Qualcomm Technologies announced the Snapdragon X Platform. The 4th platform to join the Snapdragon X Series compute portfolio, the new chips are designed to deliver performance, multi-day battery life, and Copilot+ PC experiences. Utilising an...
Vodacom, Orange in DRC joint venture
Vodacom and Orange have joined hands to form a new rural towerco partnership in Africa, collaborating to build, own, and operate solar-powered mobile base stations in underserved areas of the Democratic Republic of Congo (DRC). The initiative will extend network...
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Data lineage automation the foundation of effective DataOps
Planning for change would be easy if organisations had all their data in one properly managed system. However, today's companies are inundated with data from multiple sources, running through complex pipelines, and undergoing transformations at countless touchpoints....
Move from remuneration to employee experience
In today's competitive job market, organisations that wish to attract, retain and motivate the best employees, need to incorporate employee experience management into traditional remuneration. This is the word from Muhammed Goolab, senior reward specialist and exco...
Infinidat recognises channel partners
Infinidat has announced the winners of its worldwide 2021 Channel Partner Awards. The award recipients have demonstrated the ability to increase engagement and drive powerful business value from Infinidat's portfolio of industry acclaimed solutions. "These Channel...
Kaspersky extends partnership with Scuderia Ferrari
Kaspersky, has announced the continuation of its partnership contract with Scuderia Ferrari. In addition, the company joins a lineup of partners for the Ferrari Esports FDA team competing in the world Esports Series. The partnership between Kaspersky and Scuderia...
Routed announces new Partner Portal
VMware Cloud Verified and VMware Principal Partner, Routed, has launched its channel partner portal. It aims to provide curated resources for partners, managed services providers, and ISPs selling, marketing, and operating as resellers of VMware Cloud through Routed....
Microsoft debuts technology to empower frontline workers
Microsoft has introduced new joint offerings with industry partners as well as capabilities specifically designed to support frontline workers in Teams and Viva, Microsoft's employee experience platform introduced in early 2021. Microsoft is deepening its strategic...
Visa brings digital payments, exclusive experiences to AFCON 2021
Visa, the exclusive digital payment service provider of the TotalEnergies Africa Cup of Nations (AFCON) 2021, is creating new experiences for cardholders and football fans at this year's competition in Cameroon, and looking to further help expand access to the...
What makes serious games seriously good?
The term "serious game" may well read as an oxymoron - isn't a game by its very nature meant to be fun and playful rather than, well, serious? By Glenn Gillis, CEO of Sea Monster But for the longest time, games have been the means by which humanity brings structure to...
Fighting fraud with your channel partners
With cyberattacks and fraud on the rise, customers are looking to telecoms resellers and system integrators to support with fraud prevention and authentication. Riccy Sidoli, GM: CRM and UC applications at BT, shares his insights. Every day fraud costs industry...
Make-or-break priorities for East Africa’s economic recovery
How does the East African region achieve a full economic recovery from the impact of the pandemic while also building toward a more globally-competitive and sustainable future? By Hardeep Sound, regional sales director: East Africa at SAP As the only region in Africa...
IT Project Manager
Overall Purpose of the JobPurpose StatementThis role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Oversees the end-to-end planning, execution, and delivery of strategic IT projects and programmes across the...
IT Support Technician
Client based in Cape Town CBD is looking for a hands-on IT & Dialler Co-ordinator, who will take ownership of all local IT infrastructure, including network setup, technical support, and Active Directory management. The successful candidate will also support...
IT Project Manager – Remote Remote
Overall Purpose of the JobPurpose StatementThis role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Oversees the end-to-end planning, execution, and delivery of strategic IT projects and programmes across the...
IT Support Technician – Western Cape Cape Town CBD
Client based in Cape Town CBD is looking for a hands-on IT & Dialler Co-ordinator, who will take ownership of all local IT infrastructure, including network setup, technical support, and Active Directory management. The successful candidate will also support...
IT Systems Developer (SQL & Application Support) (CPT Hybrid)
ENVIRONMENT:A dynamic Financial Services provider seeks a highly skilled and driven IT Systems Developer who will ensure the seamless delivery of systems and services that meet or exceed our objectives and service levels. You will play a critical role managing the...
Senior Software Engineers (CH1129b)
Join a world-class team developing high-performance, distributed telecom systemsOur client, a medium-sized engineering company based in Stellenbosch, specializes in the design, development, integration, implementation, and support of complex hardware and software...
SAP Functional Consultant 2340
SAP Functional Consultant ESSENTIAL SKILLS REQUIREMENTS: Specific Technical / Functional skills SAP S/4 configuration and customization.Expertise in SAP Business Network Asset Collaboration or similar SAP SaaS cloud solutions.In-depth understanding of SAP Plant...
IT Systems Developer (SQL & Application Support) (CPT Hybrid) – Western Cape Claremont
ENVIRONMENT:A dynamic Financial Services provider seeks a highly skilled and driven IT Systems Developer who will ensure the seamless delivery of systems and services that meet or exceed our objectives and service levels. You will play a critical role managing the...
Senior Software Engineers (CH1129b) – Western Cape Stellenbosch
Join a world-class team developing high-performance, distributed telecom systemsOur client, a medium-sized engineering company based in Stellenbosch, specializes in the design, development, integration, implementation, and support of complex hardware and software...
SAP Functional Consultant 2340 – Gauteng Pretoria
SAP Functional Consultant ESSENTIAL SKILLS REQUIREMENTS: Specific Technical / Functional skills SAP S/4 configuration and customization.Expertise in SAP Business Network Asset Collaboration or similar SAP SaaS cloud solutions.In-depth understanding of SAP Plant...
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