Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Manufacturer confidence at two-year high
Confidence levels among local manufacturers increased by a healthy 8 points to reach 36 index points during the fourth quarter – the highest level since the first quarter of 2022. According to the Q4 Absa Manufacturing Survey, production, domestic and export sales, as...
Data centres drive big jump in IT spend
The surging demand for cloud computing, increased data volumes, and the widespread use of AI technologies have helped the data centre market not only to recover from the 2023 slowdown but to hit record highs. According to data presented by AltIndex.com, global...
FMF urges monetary policy reform
The Free Market Foundation (FMF) has called on South Africa’s Government of National Unity (GNU) to urgently adopt a broad agenda of sound money reforms to reverse decades of economic decline and to restore prosperity. This follows the release of its latest policy...
Tech delivers on human-centric work
By 2025, 60% of enterprise organisations will adopt a responsible AI framework for their HR technology and achieve greater employee experience and trust in the organisation, according to Gartner. With this rapid adoption of AI, the Gartner Hype Cycle for HR...
Kaspersky joins Interpol-Afripol operation
Kaspersky recently assisted its partner law enforcement agencies Interpol and Africapol in a joint effort to disrupt cybercrime across the African region. Dubbed “Serengeti”, the operation has led to the arrest of more than 1 000 individuals suspected of links to...
Sales uptick for hardcopy peripherals
The global HCP market rebounded in the third quarter of 2024, achieving a 3,8% year-over-year (YoY) growth to approximately 20,3-million units shipped in. This marks a positive shift following five consecutive quarters of YoY declines, according to the IDC Worldwide...
Wind to play a significant role in IRP2024
The South African Wind Energy Association (SAWEA) commends the government’s multi-disciplinary stakeholder engagement process of the IRP2024 in addition to the public participation process, under the leadership of the Ministry of Electricity & Energy and supported...
Adding value is key as mobile users shift to 5G
With global mobile network data traffic set for huge growth, and much of this 5G subscriptions, communications service providers (CSPs) are looking to add value to their offerings. 5G Standalone (5G SA) and 5G Advanced are expected to be key focuses for communications...
More News Today
Internal fraud: who commits it and why?
International Fraud Awareness Week, from 14-20 November, highlights an increasing problem that organisations around the world are facing. According to the Association of Certified Fraud Examiners (ACFE), businesses lose around 5% of their annual revenue globally due...
Don’t make the headlines for the wrong reasons
Chris Norton, regional director: Africa at Veeam Software The threat of cybercrime is back in the news as Interpol recently released its African Cyberthreat Assessment Report 2021 which breaks down the most prevalent threats on the continent so that organisations and...
Fujitsu turbocharges channel value creation
New peer-to-peer communications features introduced with My Ecosystem Connect empower Fujitsu SELECT partners to quickly identify, contact and engage with leading solutions providers and peers within the framework of the Partner Ecosystem Platform. The latest...
The future of SA utility management into 2022 and beyond
Now, more than ever, attention in South Africa has shifted to how best generate electricity at affordable rates and how to optimise utility management during these uncertain times. By Hennie Moodie, new business lead at Remote Metering Solutions The National Energy...
Blockchain and the future of remittances
Every year, hundreds of billions of dollars are sent across borders by emigrant workers who have moved away from their home countries. By Ramtin Mesgari, software engineer at Synthesis Global remittances in 2018 alone totalled over $600-billion and the number of...
AI will reduce SA’s crime stats as early as 2023
When a social media site throws out an ad for a product you were just discussing over the phone, it's easy to jump to conclusions: They must be listening, surely. By Warren Myers, CEO and co-founder of security and medical response marketplace AURA But the truth is...
How to create a digital HQ
Work has shifted from a place you go, to what you do. Today every company must create its own digital HQ which connects its employees, customers, and partners, allowing them to thrive in a work-from-anywhere world. Robin Fisher, senior area vice-president of...
Managed services the data solution Africa needs
While the African market is by no means homogenous, there are certain common challenges faced across the region that make data management a challenging prospect. By Gerhard Fourie, channel lead at Commvault Africa This includes access to technology and hardware, as...
Here’s how to take advantage of chat commerce this festive season
For retailers the 2021 festive season offers an opportunity to recoup some of the losses from a disruptive and uncertain year. Rapid digital transformation in the past 18 months' has seen consumers adapt to being able to connect with and transact with their service...
Building long-term power partnerships
Consistent and reliable power is the cornerstone of any economy. Yet, according to the African Development Bank Group, more than 30 African countries are currently experiencing power shortages and regular interruptions due to a variety of reasons, including natural...
Senior System Analyst at Sabenza IT & Recruitment – Eastern Cape Gqebera
The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analyzing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring...
Data Architect at Sabenza IT & Recruitment
This is a remote position. We are seeking an experienced and strategic Data Architect to lead the design, implementation, and evolution of the organization's data architecture. The ideal candidate will play a critical role in defining and governing data strategy,...
Mid-Senior Business Analyst (Remote)
ENVIRONMENT:JOIN the remote team of a leading eCommerce platform seeking a highly analytical & forward-thinking Mid-Senior Business Analyst to work on exciting projects where your role will be to conceive and execute on product initiatives. You will also take the...
Network Administrator – benoni
Secure and maintain the organisation's computer systems network. Maintain a reliable, secure and efficient data communications network.Key Performance Areas Plan and Set Up Network InfrastructureMaintain High Availability Network InfrastructureConduct Research on...
Data Architect at Sabenza IT & Recruitment – Gauteng Johannesburg
This is a remote position. We are seeking an experienced and strategic Data Architect to lead the design, implementation, and evolution of the organization's data architecture. The ideal candidate will play a critical role in defining and governing data strategy,...
Mid-Senior Business Analyst (Remote) – Western Cape Cape Town
ENVIRONMENT:JOIN the remote team of a leading eCommerce platform seeking a highly analytical & forward-thinking Mid-Senior Business Analyst to work on exciting projects where your role will be to conceive and execute on product initiatives. You will also take the...
Network Administrator – benoni – Gauteng Primrose
Secure and maintain the organisation's computer systems network. Maintain a reliable, secure and efficient data communications network.Key Performance Areas Plan and Set Up Network InfrastructureMaintain High Availability Network InfrastructureConduct Research on...
Cloud & Information Security Architect at Sabenza IT & Recruitment
This is a remote position.We are looking for a highly skilled Cloud & Information Security Architect to lead the review, enhancement, and implementation of cloud security policies and frameworks. This role involves aligning existing cloud security operations with...
Software Project Manager (Remote)
ENVIRONMENT:A Digital Marketing Services company is seeking a Project Manager to oversee the successful delivery of a portfolio of projects, ensuring high levels of customer satisfaction, quality execution, positive team engagement, and project profitability. This...
SAP Master Data Consultant at Sabenza IT & Recruitment
Are you a data-driven professional with a passion for precision and process excellence? We're on the lookout for a SAP Master Data Consultant to join our fast-growing team! This is your opportunity to work at the intersection of cutting-edge SAP systems and real-world...
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