Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Get ready for bigger, bolder attacks in 2025
While threat actors continue to rely on many "classic" tactics that have existed for decades, our threat predictions for the coming year largely focus on cybercriminals embracing bigger, bolder, and - from their perspectives - better attacks. From...
Nokia, du in first MEA commercial 5G standalone cloud RAN deployment
Nokia and du have deployed the first commercial 5G Cloud RAN solution in the Middle East and Africa region, in Abu Dhabi, supporting the UAE’s evolving digital requirements and advanced use cases, including AI, machine learning, and industry-specific applications in...
Africa Investment Forum 2024 garners $29,2bn in deals
The Africa Investment Forum 2024 Markets Days recorded a total of $29,2-billion in new investor interests after three days of boardroom discussions in Rabat, Morocco. The Chair of the Africa Investment Forum, President of the African Development Bank, Dr Akinwumi...
Qualcomm sets new growth targets
Qualcomm has outlined significant opportunities for growth and diversification at its 2024 Investor Day. The company’s position at the edge is driving access to an expanded total addressable market (TAM) of approximately $900-billion by 2030, with more than 50-billion...
AI key to creating jobs for African youth
Artificial intelligence (AI) innovation can play a key role in addressing Africa’s persistent youth unemployment challenges and shaping a more prosperous future for the continent’s workforce. This is among the findings of new report from Caribou Digital, in...
Developing economies to benefit from improved global trade
Global trade is set to reach a record $33-trillion in 2024, according to the latest Global Trade Update by UN Trade and Development (UNCTAD). This $1-trillion increase, reflecting 3,3% annual growth, highlights resilience in global trade. Developing economies,...
Election outcome boosts US economic outlook
Business leaders registered a huge shift in positive sentiment about prospects for the US economy and their own organisations in the wake of the recent presidential election, according to the fourth-quarter AICPA & CIMA Economic Outlook Survey. The quarterly...
SA young scientists impress at Türkiye science fair
Two South African learners from Eskom Expo for Young Scientist International Science Fair were awarded medals after successfully showcasing their research projects at this year’s İzmir International Innovation Science Energy Engineering Fair (IISEEF) in Türkiye....
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Technodyn announces latest update to IFS Cloud
Technodyn International, the exclusive strategic partner for IFS in sub-Saharan Africa, has announced the general availability of the latest update to IFS Cloud. With the new release, the company has added a host of new features and functionality that speed up time to...
VMware Cloud Verified Partner Program changes the business cloud landscape
With a 70% share of the global virtualisation market, VMware is leveraging its strengths as a mega-cloud through the VMware Cloud Verified Partner Program (VCPP). Already, thousands of cloud providers are delivering workloads to organisations worldwide, making the...
African innovators can apply for Google’s startup accelerator
Applications for Google's three-month virtual accelerator programme are now open to technology startups located in Algeria, Botswana, Cameroon, Côte d'Ivoire, Egypt, Ethiopia, Ghana, Kenya, Morocco, Nigeria, Rwanda, Senegal, South Africa, Tanzania, Tunisia, Uganda,...
CQuential in partnership with Flowgear
CQuential, part of the Argility Technology Group and a developer of supply chain and warehouse management solutions and services (WMS), has partnered with integration and automation specialist Flowgear, in a move that will better enable CQuential's ability to...
Supply chain attacks highlight why you should be wary of third-parties
It is nearly one year since we saw a nation-state attack on the SolarWinds network management system that compromised the supply chains of over 18 000 organisations, including the Pentagon and the Department of Homeland Security. By Chris Martin from Access...
Multi-tiered approach critical in mitigating the risk of ransomware
Ransomware is currently a hot topic, and has become an everyday threat that affects the lives of everyone, not just corporations. By Kate Mollett, regional director of Commvault Africa Case in point is the recent attack on the Department of Justice, which has been an...
How to build better: lessons from building banking platforms
Having gone through the design and redesign of multiple Internet banking systems over the years, I have noticed a few recurring themes, writes Leandré Roux, senior developer at Synthesis. Most of our clients seem to deal with the same pains when modernising their...
Hybrid models will dominate SA’s cloud landscape
Over the past 15 months, we have seen South African organisations accelerate their adoption of cloud-based business models to support work-from-anywhere and digital customer experiences. Yet many enterprises have raced to the cloud with piecemeal, ad hoc approaches...
Is t-commerce the future of shopping?
Television commerce or t-commerce is a growing trend across the globe where consumers can instantly purchase products that appear on TV. Interactive live TV shopping is easy, simply point and click the remote to purchase a product. By Nick Durrant, CEO of Bluegrass...
PMI launches multi-channelled e-learning solution
Digital transformation takes a team, but many IT decision-makers say the biggest challenge to digitally transform their business is a lack of software developers. That's where the power of citizen development comes in--with no-code/low-code platforms, anyone can build...
Data Analyst (Focus: Cloud) (Advanced) at Sabenza IT & Recruitment
Job Opportunity: Data Analyst (Cloud Focus) – Advanced Location: Menlyn / Home Office (Hybrid) Work Type: Flexible Hours – 1960 hours per 12-month period Citizenship: Preference for South African citizens/residents. Applicants with valid work permits are also...
Senior Test Development Engineer – Gauteng Johannesburg
Our client in Northriding is looking for a skilled Senior Test Devlopment Engineer to join their team.Responsibilities Autonomously design and develop system(s) which will conduct automated product testing within agreed timelines/budgetsResponsible for developing and...
Data Analyst (Focus: Cloud) (Advanced) at Sabenza IT & Recruitment – Gauteng Johannesburg
Job Opportunity: Data Analyst (Cloud Focus) – Advanced Location: Menlyn / Home Office (Hybrid) Work Type: Flexible Hours – 1960 hours per 12-month period Citizenship: Preference for South African citizens/residents. Applicants with valid work permits are also...
Back End Developer – 2851
Back End Developer with 5 years' experience in the IT Industry as well as 2+ years DevOps Engineering experience AND Java, Spring Framework, Unit Testing, REST, Swagger, Jira, Confluence, Python required for a reputable global company based in GautengDevelopment:Java,...
Desktop Support Intern
The ICT Desktop Support Engineer Intern will play a key role in delivering end-user support across our organization. Working closely with our ICT support team, you'll gain practical experience in troubleshooting and resolving hardware and software issues, assisting...
Back End Developer – 2851 – Gauteng Pretoria
Back End Developer with 5 years' experience in the IT Industry as well as 2+ years DevOps Engineering experience AND Java, Spring Framework, Unit Testing, REST, Swagger, Jira, Confluence, Python required for a reputable global company based in GautengDevelopment:Java,...
Desktop Support Intern – Gauteng Edenburg
The ICT Desktop Support Engineer Intern will play a key role in delivering end-user support across our organization. Working closely with our ICT support team, you'll gain practical experience in troubleshooting and resolving hardware and software issues, assisting...
Senior Data Engineer
Job DescriptionSummaryOur client is seeking a highly experienced Senior Data Engineer to lead the design, development, and optimization of data pipelines, APIs, and data platforms. This role will focus on ETL/ELT processes using Matillion and Snowflake, API...
Business Data Manager at Datonomy Solutions
We are seeking a Business Data Manager to join our team, based in JHB-onsite.This role is responsible for overseeing and ensuring proper data management and governance within Group Finance.Job Responsibilities:Creating & enforcing policies for effective data...
Senior Data Engineer – Western Cape Cape Town
Job DescriptionSummaryOur client is seeking a highly experienced Senior Data Engineer to lead the design, development, and optimization of data pipelines, APIs, and data platforms. This role will focus on ETL/ELT processes using Matillion and Snowflake, API...
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