Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
November tops for new vehicle sales
Positive momentum continued to build for the new vehicle market during November, with sales for the month replacing October as the best sales month of the year. The strong performance was driven by fleet deals from the rental companies as consumer demand softened...
How SAPICS is supporting youth and tackling the skills gap
Supply chain industry body SAPICS has rolled out new initiatives and partnerships aimed at upskilling and empowering young graduates and professionals for career success, addressing the skills gap in the supply chain field and fighting the country’s high youth...
MTN debuts biodegradable SIM cards
MTN South Africa has launched eco-friendly biodegradable SIM cards. Keabetswe Mabe, GM: sustainability and B-BBEE at MTN SA, says: "As a company deeply rooted in South Africa, we are acutely aware of the environmental challenges our planet faces as well as the...
How Intel used AI to improve the Paris Olympics experience
As the Official Worldwide AI Platform Partner of the Olympic and Paralympic Games Paris 2024, Intel implemented an artificial intelligence (AI) platform technology to improve the experience for fans, organisers, athletes and viewers worldwide. With 9,5-million tickets...
Absa PMI drops in November
The seasonally adjusted Absa PMI fell by 4.5 points to 48.1 in November, down from 52.6 in October, signalling a loss of recovery momentum observed over the previous two months. While this decline reflects the ongoing challenges faced by the manufacturing sector,...
Secure USB drives come under attack
Kaspersky found that a secure USB drive was compromised with malicious code injected into its access management software. The drive was developed by a government entity in Southeast Asia to securely store and transfer files between machines in sensitive environments....
EMEA public cloud poised to reach $415bn
The Europe, Middle East, and Africa (EMEA) public cloud services (PCS) market, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), is projected to generate $203-billion in revenue for 2024. That's according to...
International advisory body supports submarine cable resilience
The International Telecommunication Union (ITU), the United Nations Agency for Digital Technologies, and the International Cable Protection Committee (ICPC), the leading industry organisation promoting submarine cable protection, have formed the International Advisory...
More News Today
Online service lets you renew and pay for license disks
The Road Traffic Management Corporation (RTMC) has launched a new payment gateway enabled by First National Bank (FNB) that will allow motorists across South Africa to register, renew and pay for their license discs through the NaTIS online platform. With over...
Better digital payments inclusion is needed
Despite popular belief otherwise, South Africans have become more dependent on cash during the Covid-19 pandemic. "In South Africa, cash has proven to be a resilient medium of payment in uncertain times, but its increased use also indicates a need for greater...
Ensure sensitive data is totally destroyed before discarding IT assets
End-of-life IT assets present critical challenges to all businesses that handle sensitive data. Factory resets and hard drive formatting leave valuable data behind, so any method that fails to verify complete data destruction risks leaving data accessible. By...
Data centres aren’t as bad for the environment as you may think
Despite dire warnings, energy consumption by data centres has largely remained static in the last decade - good news for investors in the sector. By Tom Walker, co-head of global real estate securities at Schroders Data centres are often criticised for their carbon...
New Kyocera solutions enable digital transformation
Kyocera Document Solutions South Africa (KDZA) has announced the local launch of business optimisation and workflow tools - Kyocera Capture Manager (KCM) and Kyocera Smart Information Manager (KSIM). Despite a strong move towards digital workplaces, most organisations...
Contextual intelligence ramps up fraud detection in a multi-channel world
As a fraud and risk professional, you may feel as though your organization walks a tightrope, balancing minimal customer friction with maximum risk mitigation. By Doug Clare, vice-president: fraud compliance and security solutions at FICO The challenge is magnified in...
Earning a university degree is crucial in today’s economy
Higher education holds the key to improving South Africans' economic prospects, writes Shai Reshef, president of University of the People. Unemployment is the greatest struggle South Africa's youth face today. Youth unemployment (15-34 years) hit a record high this...
Must-have considerations of endpoint protection solutions
In today's connected landscape, there is a growing complexity associated with safeguarding the myriad of endpoint devices accessing the corporate network. By Ralph Berndt, sales and marketing director of Syrex The unpredictability of attacks and threats are...
Creating sustainable data centres through energy-efficient solutions
With the large-scale migration of business data and IT services to the cloud - particularly in light of the global pandemic driving a 35% increase in online traffic - there has been a notable rise in global data centre construction. However, while data centres remain...
Building trust in government through digital transformation
Government organisations around the world are being pushed to become more digital and innovate to better serve their citizens. By Greg Gatherer, account manager at Liferay Africa In South Africa, systems are frequently unavailable, fractured, and disparate. And even...
IT Architect
Transform the Future of Agri-Finance Technology as an IT Architect Business and Data (Centurion | Permanent | Division: IT & Operations) Attention: Reimagine Enterprise Architecture at the Heart of Agricultural ImpactAre you a visionary IT Architect passionate...
Under Ground Support Technician – Remote Remote
IT Support Technician - Underground OperationsWe are seeking a skilled and reliable IT Support Technician to join our team supporting the OT (Operational Technology) underground environment. The ideal candidate will have strong infrastructure support experience,...
IT Architect – Gauteng Centurion
Transform the Future of Agri-Finance Technology as an IT Architect Business and Data (Centurion | Permanent | Division: IT & Operations) Attention: Reimagine Enterprise Architecture at the Heart of Agricultural ImpactAre you a visionary IT Architect passionate...
Platform Systems Engineer – Global Services Tools (Observability & Analysis)
Vacancy: Platform Systems Engineer – Global Services Tools (Observability & Analysis) Location: Centurion Eco Park, Gauteng Job Type: Permanent, HybridIntroduction:We are seeking a skilled and results-driven Systems Engineer with a strong background in Linux...
Software Developer Internship
ENVIRONMENT:A Johannesburg-based consulting firm is seeking analytically strong candidates with a solid programming background to join their team. In this role, the candidate will assist in designing features within a larger integrated system that supports clients in...
Platform Systems Engineer – Global Services Tools (Observability & Analysis) – Gauteng Centurion
Vacancy: Platform Systems Engineer – Global Services Tools (Observability & Analysis) Location: Centurion Eco Park, Gauteng Job Type: Permanent, HybridIntroduction:We are seeking a skilled and results-driven Systems Engineer with a strong background in Linux...
Software Developer Internship – Gauteng Johannesburg
ENVIRONMENT:A Johannesburg-based consulting firm is seeking analytically strong candidates with a solid programming background to join their team. In this role, the candidate will assist in designing features within a larger integrated system that supports clients in...
Senior FortiGate / Cisco Security Engineer
Senior FortiGate / Cisco Security Engineer Location: Centurion Eco Park, Gauteng Job Type: Permanent Role Purpose: Design, implement and manage secure firewall solutions using Fortigate and Cisco ASA/Firepower technologies. Responsible for maintaining network security...
Project Manager (Design + Procurement Lead) (Interior Design Firm – Cape Town)
Project Manager (Design + Procurement Lead) (Junior to Senior) About the Client: We design and build SMART spaces, specializing in: -Architecture & Interior Design-End-to-End Construction & Fit-Out-Building Compliance (Occupation Certificates) We craft spaces...
Senior FortiGate / Cisco Security Engineer – Gauteng Centurion
Senior FortiGate / Cisco Security Engineer Location: Centurion Eco Park, Gauteng Job Type: Permanent Role Purpose: Design, implement and manage secure firewall solutions using Fortigate and Cisco ASA/Firepower technologies. Responsible for maintaining network security...
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