Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Understanding the severity of TB in children
A groundbreaking study by researchers from the University of Cape Town’s (UCT) Department of Paediatrics and Child Health, Boston University School of Public Health (BUSPH), and the University of São Paulo has revealed a critical gap in understanding the risk of...
Africa could unlock potential with AI
Kathy Gibson reports from Africa Tech Festival – Africa, rich in culture and human potential, is standing at the cusp of an artificial intelligence (AI) revolution. Large language models, blockchain, and the Internet of Things all hold out immense potential to propel...
In Africa, poor infrastructure is compounded by operational inefficiencies
Kathy Gibson reports from Africa Tech Festival – Infrastructure gaps inhibit access for hundreds of millions of unconnected Africans – but the bigger issue is our inability to orchestrate the networks that we do have. That’s the word from Funke Opeke, MD of MainOne,...
Global solutions needed for global issues
Kathy Gibson reports from Africa Tech Festival – Governments around the world, civil society, and private companies need to work together to enable ubiquitous and secure global connectivity. This is the word from Jessica Rosenworcel, chairperson of the US Federal...
MTN SA, Huawei in SA’s first 5.5G mobile network trial
MTN South Africa, in strategic partnership with Huawei, has completed the first 5.5G network trial in South Africa at MTN’s head office in Johannesburg. 5.5G technology includes five key features: 10-gigabit experience; all-scenario Internet of Things; integrated...
Youth holds the key for African success
Kathy Gibson reports from Africa Tech Festival – Africa’s young population is key to the continent’s success in the digital economy - and forward-thinking countries are finding ways to leverage their passion and innovation. A panel discussion with government leaders...
Business urged to lead in Africa’s digitalisation
Kathy Gibson reports from Africa Tech Festival – Business leaders are calling for more co-operation across the continent to fast-track connectivity and make the digital economy a reality. Speaking on a panel discussion at Africa Tech Festival, President Ntuli, MD:...
Improving Africa’s pharmaceutical supply chain
Prosper Africa’s Tech for Trade Alliance (AT4T) is launching its latest pilot in Africa to field test a digital platform intended to bring visibility to Africa’s drug supply chains and creating a more transparent, efficient, and safe commercial market for medications....
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What can I do right now to reduce my environmental impact?
The Arctic is warming twice as fast as the rest of the Earth. As its permafrost ice melts, powerful methane greenhouse gases are released into the atmosphere, which speeds up global warming in an increasingly destructive cycle. Professor Katey Walter Anthony is an...
Africa’s Finclusion raises $20m
African fintech platform Finclusion Group has secured $20-million in a funding round with fintech debt financing provider, Lendable. Finclusion uses advanced proprietary artificial intelligence (AI) algorithms alongside pioneering technology to grant safe financial...
Imperial, Stellenbosch collaborate on healthcare and climate change challenges
Imperial has embarked on a high-level collaboration with Stellenbosch University (SU) to address real-world problems related to healthcare, as well as climate change in Africa. Imperial recently signed a memorandum of understanding (MoU) with the University to cement...
Is Africa’s energy sector ready for more data centres?
Being able to connect to the internet means opening up all the benefits and possibilities of developed countries to the people of Africa, including essentials like mobile banking, chat and video, and access to e-health and e-education - as a starting point. By Samuel...
Harnessing 5G for SA: benefits and challenges
Fifth-generation (5G) wireless broadband is no longer a future technology - it's here and is already available in limited key metropolitan areas in South Africa. Nitesh Singh, MD: communications, media and technology at Accenture South Africa The country, with its...
How a total document solution assessment will save time and money
Every year, organisations produce, manage and store billions of documents, yet little time is spent on finding ways to streamline workflow and eliminate the day-to-day inefficiencies that are slowing businesses down and costing them money. Werner Engelbrecht, GM of...
Cyber criminals adapt to deceive
Cyber criminals are constantly adapting their approach to deceive their targets and increase their success rate. There is a new trend developing that speaks directly to this phenomenon, it is an adapted version to completing a successful change of bank details fraud....
Can marketing automation software solve omnichannel communication needs?
Most well-run organisations today understand that they need to communicate with their customers on the channel they're most comfortable with at any given time. By Brent Haumann, MD of Striata They also understand that the preferred channel might change and that...
Covid-19 and the largest disruption of education in history
Today's education approach features ingrained systems that haven't changed all that much in the last century. Until the Covid-19 crisis, that is. By James Bayhack, sub-Saharan Africa director at CM.com More than a year and a half ago, the virus forever changed our...
Understanding the evolving cybersecurity landscape
Given the global disruption that took place last year, it is hardly surprising that malware increased by 358% and ransomware by 435% as compared to 2019. By Richard Frost, product head: network and endpoint security at Vox The rapid push to digitalise and embrace work...
Senior Business Analyst
ENVIRONMENT:Our client, a fast-growing international startup consultancy, specializes in delivering tailored implementations of their digital transformation platform for financial institutions and multinational enterprises. They are seeking a Senior Business Analyst...
Test Automation Engineer – KwaZulu-Natal Durban
Global concern is seeking a Test Automation Engineer to take ownership of test automation on a range of exciting products currently being developed in the physical access control space. You would get to work closely with highly skilled engineers in a very...
Senior Business Analyst – Gauteng Johannesburg
ENVIRONMENT:Our client, a fast-growing international startup consultancy, specializes in delivering tailored implementations of their digital transformation platform for financial institutions and multinational enterprises. They are seeking a Senior Business Analyst...
Full Stack Developer at Sabenza IT & Recruitment
Join one of the world's biggest automotive giants!We're seeking a talented Full Stack Developer to innovate our digital platforms.Design cutting-edge web applications using modern frameworks and cloud tech.Collaborate with global teams to shape the future of...
Systems Analyst – Payments I Contract at IQbusiness
Our Innovative Analysis Team is seeking experienced Systems Analysts for contract opportunities within the Financial Services sector. We're looking for professionals with a strong background in technical analysis and proven experience delivering successful...
Full Stack Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
Join one of the world's biggest automotive giants!We're seeking a talented Full Stack Developer to innovate our digital platforms.Design cutting-edge web applications using modern frameworks and cloud tech.Collaborate with global teams to shape the future of...
Systems Analyst – Payments I Contract at IQbusiness – Gauteng Johannesburg
Our Innovative Analysis Team is seeking experienced Systems Analysts for contract opportunities within the Financial Services sector. We're looking for professionals with a strong background in technical analysis and proven experience delivering successful...
Data Engineer
Data EngineerA leading financial services and insurance organization is seeking an experienced Data Engineer with a strong focus on DevOps to join its Data Engineering Department. This role is instrumental in designing, building, and maintaining robust, scalable data...
.NET Developer
Our client is looking for a skilled Intermediate .NET Developer to join our R&D team. You will contribute to the design, development, and maintenance of web applications and services, utilizing AWS cloud services. Working in a collaborative, agile environment, you...
Senior Mobile App Business Analyst (UX & PWA Focus)
Our Client is looking for a seasoned and self-sufficient Mobile App Business Analyst to lead the analysis of lightweight mobile applications, predominantly focused on progressive web apps (PWAs), that operate as a subset of a more complicated application. We require...
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