Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Chrome divestiture proposal a pivotal moment
The US Department of Justice (DOJ) has proposed that Google divest its Chrome web browser to restore competition to the online search market. Murthy Grandhi, company profiles analyst at GlobalData, comments” With Google Chrome accounting for nearly two-thirds of the...
Local etailers square up against global giants
There is little question that Chinese-linked e-commerce platforms have found favour among South African consumers. Marketing Research Foundation's marketing survey group has found that Shein holds a 35% market share in the country’s women’s clothing sector. Meanwhile,...
SA science stars gear up for Mexico expo
Two local young science stars are set to represent South Africa at the ExpoCiencias Nacional 2024 in the city of Villahermosa in Mexico next week. Aman Pati, a Grade 11 learner at Kingfisher High School in Limpopo, and Raees Khan, a Grade 11 learner at Vryburg High...
Interest rate cut could spark cybercrime increase
The recent 0,25% interest rate cut has seen a sense of cautious optimism in the local market. And, with consumer inflation falling to 4,4% in August 2024, its lowest since April 2021, this could spark interest from first-time buyers to enter the property market. While...
Lack of skills hinders pharma transformation
The rapid pace of technological advancement has outstripped the ability of traditional training programs to keep up, creating a significant skills gap. Without the necessary expertise, companies may struggle to integrate new systems, leading to stalled initiatives....
Cisco deepens AI innovations to transform itself
Cisco – long a leader in the use of AI – has unveiled a wide variety of new and upcoming platform enhancements powered by the technology at its annual WebexOne showcase event to make it clear that the association has deepened, says GlobalData. Gregg Willsky, principal...
AI data centres add new power challenges
Kathy Gibson reports - The sustainable and reliable supply of power is a key concern as rapidly-growing data centres consume more and more electricity. The last 20 years have seen a massive evolution in the data centre, , which has created new challenges for power and...
Saffers spent R214bn on FMCG, durable goods in Q3
South African consumers spent R214-billion on Fast-Moving Consumer Goods (FMCG) and Technology & Durable products in the third quarter of 2024, representing a year-over-year growth of 4,1%. This is according to new insight from the NIQ Retail Spend Barometer,...
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African researchers are building a quantum community from the ground up
Quantum computing promises to unlock problem-solving capabilities that could change the world. But which parts of the world might it change? And who will be best positioned to gain the most from this emerging technology? By Amira Abbas, Mmapula Baloi and Ismail...
Paratus adds fibre to its Botswana backbone
Paratus Botswana has invested over $6-million in independent fibre connectivity in Botswana as a seamless add-on to its existing infrastructure backbone. At no extra cost to its customers, fibre connectivity will give businesses unmatched uptime via a quality...
Exxaro partners with UP to drive safer mining
Exxaro Resources has announced a partnership with the University of Pretoria to establish the first Exxaro Chair in Extended Reality (XR) Technology. Extended Reality technology refers to all real-and-virtual combined environments and human-machine interactions...
Paxful, OVEX launch new service in SA
G Paxful has announced Transfer to Bank, a service that will debut in South Africa via a partnership with cryptocurrency exchange platform OVEX, which specialises in over-the-counter (OTC) trading. Using OVEX’s instant cashout mechanism, all Paxful users in South...
Are financial services adapting to digital transformation fast enough?
As the events of the past year and a half have forced people to stay home, organisations across the business spectrum have been compelled to accelerate their digital transformation efforts. By Brent Haumann, MD of Striata Far from being able to take a "business as...
Disrupting the supply chain with better data analysis
According to the SAS Experience 2030 research, 65% of South African consumers have indicated that they will not be returning to traditional shopping practices following the onset of the Covid-19 pandemic, with 37% of those stating they will use even more online and...
Things to consider when buying a CAD printer
Buying a large format CAD printer is a purchase that needs careful research and consideration. It is a significant investment into an essential business tool for architects, engineers, construction professionals, interior designers, game and property developers,...
Skynamo, Microsoft partner on field sales solution
Microsoft and Skynamo, a provider of cloud-based field sales management and mobile sales technology, have partnered to enable Microsoft Dynamics 365 customers to extend access to information and functionality to sales teams in the field. Microsoft Dynamics 365 is...
Alternative lenders fund more online businesses than ever
The South African e-commerce sector is booming - and it's attracting growing numbers of SMEs and retailers looking to establish an online business, with a surge in requests for funding from the sector in recent months, says alternative lender Merchant Capital. A study...
Absa strengthens digital partnerships across Africa
Absa Group will strengthen efforts to grow its digital partnerships ecosystem across Africa with the appointment of HYBR and SystemicLogic, which will help Absa identify potential collaboration partners. "We believe in the substantial mutual value that is created by...
Data Analyst
Key Duties and Responsibilities:Analyse and synthesise data from various business units to drive actionable insights and value.Develop financial models, ROI frameworks, and benefit realisation dashboards.Quantify the financial and strategic impact of data products,...
Technical Test Analyst at Sabenza IT & Recruitment
A leading organisation is seeking a Technical Test Analyst to ensure high-quality delivery of business and technology solutions. This role plays a critical part in validating functionality, performance, stability, and system integration across a range of platforms.Key...
Senior Game Developer – Gauteng Johannesburg Region
We're seeking a highly skilled Senior Game Developer to join one of our clients dynamic team! If you're passionate about creating immersive gaming experiences, leading projects, and innovating with cutting-edge technology, we want to hear from you. Bring your...
Data Analyst – Gauteng Braamfontein
Key Duties and Responsibilities:Analyse and synthesise data from various business units to drive actionable insights and value.Develop financial models, ROI frameworks, and benefit realisation dashboards.Quantify the financial and strategic impact of data products,...
Technical Test Analyst at Sabenza IT & Recruitment – Gauteng Centurion
A leading organisation is seeking a Technical Test Analyst to ensure high-quality delivery of business and technology solutions. This role plays a critical part in validating functionality, performance, stability, and system integration across a range of platforms.Key...
Database Developer at Financial Intelligence Centre
The job purpose is to develop, maintain and test database solutions in line with FIC business requirements.• Analyse- and interpret of business requirements documents • Compile and review of technical design specification • Develop and maintain of database views,...
Senior Software Engineer (C#) (EE) (CPT Remote)
ENVIRONMENT:A leading eCommerce platform seeks a passionate Senior Software Engineer who loves building websites, Backend systems or mobile applications. Applicants will need 5 years' experience with C# (or similar + excellent grasp of Computer Science principles), a...
Senior System Analyst at Sabenza IT & Recruitment
The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analyzing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring...
Database Developer at Financial Intelligence Centre – Gauteng Pretoria
The job purpose is to develop, maintain and test database solutions in line with FIC business requirements.• Analyse- and interpret of business requirements documents • Compile and review of technical design specification • Develop and maintain of database views,...
Senior Software Engineer (C#) (EE) (CPT Remote) – Western Cape Cape Town
ENVIRONMENT:A leading eCommerce platform seeks a passionate Senior Software Engineer who loves building websites, Backend systems or mobile applications. Applicants will need 5 years' experience with C# (or similar + excellent grasp of Computer Science principles), a...
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