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E-commerce and real-time payments transform SA’s economic landscape

In 2025, South Africa finds itself at the crossroads of a digital revolution, writes Gabriel Swanepoel, country manager of Mastercard Southern Africa. Rapid advancements in technology and shifting consumer expectations are creating opportunities to reshape the...

Customers demand seamless omnichannel journeys

Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...

Lower the risk of abandoned online shopping carts

Many e-commerce platforms experience elevated levels of cart abandonment because they fail to consider the perspective of the buyer. In much the same way that software can be far removed from the actual needs of the end user, so disconnects occur between online...

Does your online payment option have your best interests at heart?

A South African Reserve Bank study has highlighted several key reasons why the country’s consumers remain wary of digital payment methods. The SARB's September Payments Study Report found that of the more than 7 000 South Africans surveyed across two surveys, 17% were...

Smart locker adoption soars

Customer demand for an online delivery service that always works is driving growth in the smart parcel locker market and courier industries. By Craig Pitchers, chief operating officer of The Courier Guy The size of the global smart parcel locker market could reach...

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