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The 24/7 Black Friday: manage the extended shopping season

The evolution of 24/7 Black Friday specials from a single-day shopping event to a month-long retail phenomenon reflects changing consumer behaviours and strategic adaptations by retailers and logistics companies. This transformation is particularly evident in South...

Prioritise customer security for Black Friday, festive sales

As online businesses gear up for Black Friday and the festive season, this is the time to prioritise security – and make sure customers know exactly what measures you’ve put in place, writes Caesar Tonkin, MD of Armata Cyber Security. Consumers are prioritising the...

How to uphold service quality through a decentralised marketplace model

As e-commerce surges globally, online marketplaces are finding exciting and innovative ways to approach the decentralised nature of the trading space. According to data gathering and visualisation specialist Statista, e-commerce sales are expected to exceed...

Regulators crack down on employee messaging

It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer. By Clare-Alice Vertue, partner, Karl Blom, partner, Siya Ngcamu, senior...

Smart locker adoption soars

Customer demand for an online delivery service that always works is driving growth in the smart parcel locker market and courier industries. By Craig Pitchers, chief operating officer of The Courier Guy The size of the global smart parcel locker market could reach...

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