Build better performers by mastering the art of constructive criticism
One often reads that people are a business’s biggest asset. While it has become somewhat of a business cliché, it remains the truth because every organisation is 100% dependent on the performance of its teams, across multiple functions and levels. By Insaaf Daniels,...
Burnt bridges, torched reputations among 2025’s top career killers
Building your reputation and network has always been sound career advice, but in today’s unprecedentedly competitive environment, have taken on a new significance as they could become instant deal-makers or breakers when job hunting, a leadership expert says. “The...
AI in remuneration, dive in or hold off?
Artificial intelligence (AI) should not be used in employee remuneration just because it’s an exciting new technology. This is according to Andre Daniels, chartered reward specialist and exco member at the South African Reward Association (SARA), who says: “We need to...
The right tools equip teams for success
Giving people the right tools and creating effective work environments is more than a matter of convenience, it's a strategic investment. When teams are supported with appropriate technology and conducive workspaces, they are happier and less frustrated, which helps...
A new leadership approach is needed for change
As organisations prepare for 2025, leaders are expected to navigate increasingly complex challenges, from economic uncertainty and rapid technological change, to changing workforce requirements and stakeholder demands. Kisima Psychological Services CEO Phyllis Ndlovu...
Bridging the digital skills gap in Africa
AI could contribute up to $30-billion to sub-Saharan Africa's economy by 2030, according to Google’s Digital Opportunity of Africa report. This is a remarkable prospect for a continent still navigating its digital transformation – a crucial shift toward achieving...
Bridging certificates could be a lifeline to further study
For students whose study plans have been disrupted due to not meeting minimum course requirements, bridging certificates offer a second chance to achieve their educational goals. This is the word from Siyavuya Makubalo, marketing manager at Oxbridge Academy, who adds:...
Key trends that will bring positive change to SA’s IT sector
Partnerships have the power to not only unlock a new pool of tailored talent for South African businesses but also address the country’s unemployment crisis by bringing more people - particularly women and youth - into the IT sector. By Nashid Cassiem, operations GM...
The hidden costs of traditional employee communications
Despite their inefficiencies, traditional employee communication methods remain the norm for frontline employees, who make up nearly 80% of South Africa’s workforce. Outdated communication tools, such as printed materials, physical notice boards, and in-person...
The value of female mentorship in the BPO sector
By any reckoning, many women face a difficult path into finding sustainable employment, writes Lizelle Strydom, MD of CareerBox Africa. The International Labour Organisation (ILO) has found that found that globally, and in South Africa, the discrimination of women in...
iContact BPO partners with M4Jam
In the fast-paced world of business process outsourcing (BPO), meeting peak season hiring demands is no small feat. Onboarding hundreds, sometimes thousands, of agents across geographically dispersed locations poses significant challenges in terms of resources,...
Breaking the stigma around employee monitoring
For many, the term “employee monitoring” conjures images of surveillance, distrust, and invasive oversight. This perception is outdated and misaligned with the evolving needs of modern workplaces. According to Warren Bonheim, co-founder of WorkStatz, the award-winning...