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AI makes critical thinking a workforce priority

A new global study from the IBM for Business Value points to a disconnect between the skills chief human resource officers (CHROs) say AI requires and those employees prioritise. While 71% of CHROs identify the ability to supervise, validate and override AI outputs as...

Execs see AI value, but ROI is still elusive

More than eight out of 10 executives see value when implementing artificial intelligence (AI) into their businesses, but just a quarter of them are seeing a return on investment (ROI). Almost all of those surveyed in a new Google Cloud report stated that AI agents...

New playbook needed to unlock the value of AI agents

As AI agents move beyond experimentation, companies must decide not just where to deploy them, but how work itself should change. A new report from The Conference Board offers a five-stage framework for redesigning work around AI to produce measurable business value....

As burnout rises, experts advise prioritising connection

As September's focus on suicide prevention and mental wellbeing prompts renewed conversations about mental health, South Africans are encouraged to focus on one of the most powerful protective factors available across every stage of life: meaningful social connection....

Social engineering with deepfakes on the rise

A significant 41% of chief information security officers (CISOs) reported at least one social engineering incident involving a deepfake during an employee audio call in the previous 12 months, and 36% reported one during a video call, according to a survey by Gartner....

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More rogue AI attacks reported

Hardly a week goes by without a new report of an artificial intelligence (AI) agent going rogue and hacking external systems. It has come to light that OpenAI agents have infiltrated US government web sites, specifically the Education Department, the Commerce...

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Microsoft debuts new Copilot app

Microsoft has introduced a new version of Copilot, which it describes as connecting the tools people use today with a the next generation of capabilities they’ll need to build, customize and scale AI across work. The Copilot app now has three new capabilities: Home is...

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Paystack adds onsite Shopify card checkout

Paystack has introduced what it says is South Africa’s first onsite card checkout for Shopify, allowing shoppers to pay directly within a business’s online checkout without being redirected to a separate payment page. For businesses preparing for Black Friday, the...

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AI could reduce call centre job churn

Frontline voice work has some of the highest churn of any job globally, but South Africa’s growing pipeline of young, first-time workers don’t need to face that reality the same way – or with the same mental health burdens. By Bruce Von Maltitz, CEO of 1Stream South...

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Rectron opens Zebra experience centre

Rectron has launched a new Zebra Technologies experience centre at its Midrand headquarters, where channel partners and enterprise customers across Africa can experience Zebra Technologies’ technologies in action. The Rectron Experience Centre demonstrates how...

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