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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

Xiaomi poised to make its mark in SA

By Mark Davison – It may be a relative newcomer to the South African market and still not a household name, but under new South African country manager – Tianshi Lv – Xiaomi is dead set on changing that perception. At the launch last night of the Redmi Note 17 Series...

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Infrastructure failures drive up fire risk

South African businesses are being urged to reassess their fire preparedness and response capabilities as mounting infrastructure pressures, climate-related risks and institutional capacity constraints increase the likelihood and potential severity of fire and...

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SA-built super-app will combine services

South Africa’s digital economy is getting a home-grown challenger. OMN1, a South African-built super app combining e-hailing, food delivery, creator monetisation and messaging all in one platform, will officially launch on 5 November 2026. The platform brings together...

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Kaspersky issues guidelines on securing AI agents

Kaspersky has shared guidelines on mitigating risks associated with the use of autonomous AI agents in a corporate infrastructure. The document applies the principles of Cyber Immunity, an approach at the heart of building secure-by-design systems. Drawing on known...

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