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Investing in employee experience could be the true driver of customer success

For businesses looking to build loyalty among their customers, success ultimately doesn’t hinge on marketing or advertising campaigns or on automation, AI bots and customer experience (CX) platforms, but on the quality of engagement provided by their customer service...

What the future of risk can teach us about building resilient leaders

South African businesses are no longer dealing with isolated shocks. They are operating in a permanent risk environment, and leadership models need to catch up. By Izabela Stofberg, chief underwriting officer at Santam Re. BDO’s 2026 Global Risk Landscape report...

Sophos launches AI Defense

Sophos has announced the general availability of Sophos AI Defense, which finds the AI tools employees and applications are using, including the ones security teams never approved, and enforces policy wherever they run. Every AI tool an organisation can’t see is a...

The invisible shopper needs visible accountability

A recent NielsenIQ study says that 51% of US consumers now use artificial intelligence (AI) to shop. Earlier this year, Deloitte released a study of 13 500 European consumers, which found that more than half already use AI for shopping, another 27% intend to, with...

SA can benefit from efficient data centres

South Africa needs energy-efficient data centres to pull inefficient business computing out of local offices and homes and funnel it towards better-optimised environments. That’s according to Adriaan Venter, CEO of Cube ICT Solutions, ahead of tomorrow’s International...

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How to minimise PHP threats

Attackers may have used the PHP security flaws made public on 21 October before anyone else knew about them, says Tomas Stamulis, chief security officer at cybersecurity specialists Surfshark. Also, on sites that haven’t installed the PHP fix yet, attackers could take...

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Lazarus rises again with new threat campaign

Kaspersky’s Global Research and Analysis Team (GReAT) has revealed its findings on a new cyberespionage campaign attributed to the Lazarus APT group – Operation FlashHole. The campaign has already affected at least three organisations in South Korea across the...

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