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Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...

Procurement must deliver more than compliance in 2026

South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...

Leadership reset needed to transform customer experience

Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...

Taxpayers win transparency battle against SARS

The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...

These are Gartner’s top strategic predictions

Gartner has unveiled its top strategic predictions for 2027 and beyond. The research company’s top predictions span three categories: robots everywhere, cost to value and unknown unknowns. Daryl Plummer, distinguished vice-president analyst and Gartner Fellow, says:...

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Top AI trends transforming warehousing

Four globally disruptive AI trends are set to transform warehousing for supply chain leaders, according to Gartner. The research group says warehousing has reached an inflection point for AI implementation driven by three converging forces: labour constraints making...

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Audit functions turn to audit management software

While 84% of audit functions have adopted audit management software (AMS), satisfaction varies considerably across key capabilities, according to Gartner. James Bourke, director analyst: research, in the Gartner Audit & Risk Practice, say high adoption does not...

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