The amnesia effect: stop treating customers like strangers
We live in an era of personalisation, where businesses seek to provide the best possible customer experience (CX) precisely because consumers have more options than ever before. Yet, many businesses are suffering from operational amnesia without even knowing it,...
When helpful AI tools become a corporate security blind spot
Generative artificial intelligence (GenAI) has quickly evolved from a novelty to a regular tool in the workplace. It helps with tasks like drafting emails, summarising documents, coding, and data analysis. AI-powered platforms are changing how people work, writes...
SA has too many ways to pay. Will they make cards extinct?
South Africa has never had more ways to pay, writes Ntombenhle Annegbe-Enahoro, IPP product manager at Ecentric. At the point of sale in 2026, a consumer can tap or insert a card, open a banking app and make a PayShap transfer, scan a QR while deciding to split the...
How businesses can tackle burnout
Burnout has become one of the defining workplace challenges, particularly in knowledge-intensive industries where employees are expected to think critically, solve problems rapidly, and remain constantly connected. Global research indicates that between 55% and 66% of...
AI is redefining the contact centre as a conversational experience hub
In 2026, contact centre leaders are being pulled in two directions at once, writes Lauren Potgieter, country manager of Infobip South Africa. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever. The only way...
Things you need to know about AI-built software
AI has made software creation faster and more accessible, but speed is not the same as quality. The competitive advantage is shifting from who can write code to who can define the problem, guide the build, test the output, manage risk and keep the system maintainable....
Identity recovery matters in cyber resilience
Traditionally, cyber recovery planning has been centred on data, systems and infrastructure, yet the one element that determines whether any recovery can actually begin is identity. By Shola Khosa, senior solutions architect at Data Management Professionals South...
AI coding costs set to outstrip developer salaries
By 2028, AI coding costs will overtake the average developer’s salary due to rising large language model (LLM) token consumption and the shift to consumption-based licensing models, according to Gartner. AI tokens are the units of data processed by generative...
Real take-home pay falls to two-year low
South African salary earners remain under significant financial pressure as rising inflation, higher fuel costs and economic uncertainty continue to erode purchasing power. This is according to the latest PayInc Net Salary Index for May 2026, which tracks the monthly...
Why some SA businesses aren’t translating software into revenue
South African businesses have become highly effective at producing software quickly. What remains far less clear is why this increased engineering velocity is failing to translate into commercial growth for many companies. This is the central finding of the 2026 State...
Memory crisis weighs on Africa’s smartphone market
The global memory shortage and price increases has had an adverse effect on Africa’s smartphone shipments, which declined 12% YoY in Q1 2026, according to Counterpoint Research’s Market Monitor Service. Although the region sees a high number of events in the first...
Chinese debutant is world’s most powerful supercomputer
The 67th edition of the TOP500 list of the world’s most powerful supercomputers has been released – with LineShine, a previously unlisted system installed in China, debuting at Number 1 and displacing El Capitan as the world’s most powerful supercomputer as measured...