PartServe takes after sales support 24/7 with WhatsApp
Technology customers no longer expect after sales support to switch off when the working day ends, and PartServe is responding by making its repair, spare-parts and product support accessible through WhatsApp around the clock. The technology after sales specialist has...
The real test of agentic AI is accountability, not autonomy
When businesses talk to me about agentic AI, the conversation usually starts with efficiency. They want to know whether an agent can take enough repetitive work off an overstretched team to justify the investment, and how soon that value will show. By Nicol...
Cyber insurance is forcing organisations to take compliance seriously
Cyber insurance has typically been a grudge purchase, but it is rapidly becoming something businesses cannot operate without. By Ryan Boyes, senior security administrator at Galix While it is not a legal requirement in South Africa, organisations are now expected to...
20 years on and gender gap parity is fracturing
Twenty years after the World Economic Forum first measured the global gender gap, the world is closer to parity than ever, but progress is fragile, with gains reversing in some areas, according to the Global Gender Gap Report 2026. Women now reach senior leadership in...
OpenAI discloses new agent issues, sets up reporting framework
OpenAI has revealed that six new incidents of unexpected or concerning AI model behaviour have come to light, prompting it to update its framework for reporting model misalignment. The best-known recent incident was an OpenAI agent acting autonomously to hack a...
The CFO case for document automation
Companies often hand document automation to IT too early. Poor document processes quickly become finance problems. Contracts, invoices, approvals, supplier records and compliance evidence affect reporting, cash flow, controls and risk. When information is scattered...
How to beat the runaway cost of AI tokens
Kathy Gibson reports from Nutanix .Next in Sandton - For much of the 20th century, oil was the currency that drove the economy. As we entered the 21st century, businesses started to refer to data as the “new oil”. Today, organisations are realising that data is only...
SA consumers comfortable with AI making financial decisions
Consumers are ready to take the next step in their relationship with artificial intelligence (AI) with four in 10 South African consumers comfortable with AI agents applying for credit, according to new research from Experian. The study – AI in Risk: The Rise of...
Trustworthy practices boost companies’ ROI in AI
A new SAS report with research insights by IDC uncovers what’s powering the organisations winning the race to profit from their AI investments: embracing trustworthy AI measures. Organisations applying trustworthy AI practices were 15 times more likely to report...
The stark state of SA’s infrastructure and the hidden business risk
South Africa loses nearly half (47,3%) of all municipal water supplied through leaks, infrastructure failures, and other non-revenue losses, while copper theft is estimated to cost the economy more than R45-billion a year, and road maintenance backlogs exceed...
Inflation expectations cause for optimism
The Bureau of Economic Research at Stellenbosch University has released its third-quarter survey on inflation expectations and, writes Johann Els, chief economist at PSG Financial Services, it was quite encouraging. First, the overall survey results showed unchanged...
Building more agile and productive organisations
More flexible ways of working could unlock billions of rands in productivity gains by helping businesses attract and retain talent, and protect critical knowledge, according to new economic modelling from Arup and International Workplace Group (IWG). As businesses...