Leadership reset needed to transform customer experience
Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...
Taxpayers win transparency battle against SARS
The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...
Your recycling certificate is no longer enough
For years, organisations have relied on recycling certificates to prove that retired technology assets were disposed of responsibly. By Kwirirai Rukowo, managing executive of Qrent That standard is rapidly becoming outdated. Investors, auditors, and corporate...
Traditional QA undermines modern customer experience
Every business in South Africa will understand just how competitive the enterprise landscape has become. By Martie de Beer, chief revenue officer at Telviva It’s a story about more than just technology advancements for businesses. It is a story underpinned by...
Endpoint protection is only as strong as what happens after you buy it
Antivirus has moved well beyond spotting known bad files. “Modern endpoint protection watches behaviour, context and patterns instead,” says Angela Pringle, cyber security lead at CyberLogic. That shift, from traditional antivirus to endpoint protection platforms...
AI fluency doesn’t necessarily equate to data competence
Artificial intelligence (AI) is giving data professionals faster ways to write code, generate queries, prepare documentation, and work through technical problems. For junior talent in particular, that creates opportunities to learn and contribute more quickly....
SA facilities managers says a lack of AI could influence a software switch
Artificial intelligence (AI) is starting to influence the way South African facilities managers choose technology, even before it has fully changed the way many buildings are run. By Mark Fairweather, MD of MRI Software Africa MRI Software’s latest South African...
Growing energy demand will limit ambitious climate goals
The global economy is on the cusp of a major shift where most of future global energy demand growth will come from emerging markets and developing economies (EMDEs). The new realities of meeting this demand alongside the need for energy security, resilience and...
Dynamic redesign key to sustain AI-driven work transformation
Organisations that establish continuous work redesign as a core capability will be twice as likely to sustain AI-driven work transformation by 2028, according to Gartner. AI rapidly changes how work gets done, but organisations are struggling to keep pace. To succeed,...
These are Gartner’s top strategic predictions
Gartner has unveiled its top strategic predictions for 2027 and beyond. The research company’s top predictions span three categories: robots everywhere, cost to value and unknown unknowns. Daryl Plummer, distinguished vice-president analyst and Gartner Fellow, says:...
Space systems become targets and tools for cyberattacks
According to publicly available data, over 100 cyber incidents targeting space systems were recorded between 1957 and the early 2020s – and a Kaspersky ICS CERT report highlights that modern space security is no longer just about guarding physical satellites in orbit....
Top AI trends transforming warehousing
Four globally disruptive AI trends are set to transform warehousing for supply chain leaders, according to Gartner. The research group says warehousing has reached an inflection point for AI implementation driven by three converging forces: labour constraints making...