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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

PMI improves, but recovery is uneven

The seasonally adjusted Absa PMI increased by 0.9 points to 49.6 in October, from a revised 48.7 in September, marking a second consecutive monthly improvement. Encouragingly, all five components of the headline index recorded gains during the month. However, the PMI...

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Cassava to resell Claude on Amazon Bedrock

Cassava Technologies has been authorised to resell access to Anthropic’s Claude models through Amazon Bedrock. Claude is Anthropic’s state-of-the-art large language model, offering features like advanced reasoning, vision analysis, code generation, and multilingual...

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Core authorised to distribute Bose

Bose has appointed Core as the authorised distributor for Bose consumer products in South Africa. Core will oversee distribution and market expansion for Bose in South Africa through its network of retail and reseller partners, enhanced in-store and digital commerce...

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Vertiv simplifies high-density AI infrastructure

Vertiv Holdings has introduced the Vertiv SmartIT solution, a pre-engineered architecture designed to simplify high-density AI deployments for enterprises, research institutions and colocation providers across existing facilities and new data centres. Previously...

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Check Point secures AI-scale traffic

Check Point Software Technologies has announced the next-generation Maestro Hyperscale Orchestrator (MHO) 200, helping neoclouds, telcos, governments and enterprises inspect fast-growing, largely encrypted AI traffic and other communications in the data center without...

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Hayo expands East African footprint

Hayo has expanded its presence in East Africa with operations in Tanzania, helping to design, build and run the critical digital infrastructure that economies and communities depend on. The expansion into Tanzania is part of hayo’s continued investment in local...

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FBI says North Korea behind Binance hack

The Federal Bureau of Investigation (FBI) has released information advising the Democratic People's Republic of Korea (North Korea) was responsible for the theft of more than $6-billion in virtual assets from cryptocurrency exchange Binance, on or about October 29,...

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Ask the hard questions about AI before you sign up

Ask the hard questions about AI before you sign up

Kathy Gibson reports – There is no doubt that AI is here to stay, and that organisations around the world are using it to improve their processes and competitiveness. But there is an awful lot that you won’t get told about actually implementing AI before you sign up,...

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