If GenAI provides support, customers want access to a human
Customers have mixed feelings using GenAI for customer support, as 50% of customers say their interactions are easier when companies use GenAI, yet 87% of customers say it is essential for companies to provide an option to reach a human agent when using GenAI,...
Frontline workers using AI less likely to burn out
Frontline workers who use AI on the job are less likely to report being burned out. This is according to a 10-country global study of 8 200 frontline employees by UKG, a global AI platform for HR, pay, and workforce management. Frontline workers — those who must be...
June sees a fall in air passenger demand
The International Air Transport Association (IATA) has released its latest data on passenger air travel based on year-on-year traffic and capacity data provided by airlines in each region worldwide during June 2026 compared with the same month in 2025. According to...
Absa uses AI/OCR to transform debt review
Absa has successfully implemented an artificial intelligence (AI) and optical character recognition (OCR) solution within its debt review team, significantly improving the efficiency and accuracy of the debt review process for over-indebted South African consumers....
AI, refresh cycles put new life into network security hardware
Worldwide spending on network security hardware is forecast to exceed $90-billion during 2025 to 2030, according to new report from Dell’Oro Group. Hardware revenue - comprising physical firewall, SWG appliance, WAF and ADC appliance - is projected to achieve a seven...
Stablecoins just went mainstream, but most investors haven’t priced it in
Stablecoins just moved to a core financial infrastructure, and most investors haven’t caught up. This is the word from Nigel Green, CEO of deVere Group, as Mastercard just completed its acquisition of BVNK, the London-based stablecoin infrastructure firm, in a deal...
Cyber, fraud, AI risks converge to create new challenges
Companies in South Africa are facing an increasingly complex risk environment as cyber threats, fraud, governance failures, business interruption and emerging technologies such as artificial intelligence (AI) become more interconnected, according to forensic...
Growing AI adoption raises new wellbeing considerations
As artificial intelligence (AI) becomes increasingly embedded in everyday work, Lyra Southern Africa is observing growing concern among employees about keeping pace with changing workplace demands, evolving skills requirements and the increasing complexity of modern...
NFrance modernises sovereign data centre cooling
Vertiv has announced the successful modernisation of the cooling infrastructure at NFrance’s sovereign data centre. NFrance is a leading French provider of cloud hosting, colocation, and managed services. The project delivered an approximately 20% reduction in power...
Misconfigured clouds are a hacker’s easiest target
Cloud adoption has enabled businesses across sectors to achieve amazing speed, scalability and innovation. By Saurabh Prasad, senior solution architect at In2IT Technologies Startups can launch products in weeks, while larger companies update old systems. The cloud...
The reason behind all those failed enterprise AI projects
The failed pilots piling up inside South African organisations are not because AI is bad business technology. It’s a reflection of a deeper issue AI mirrors – and the usage bill is what makes that reflection harder and harder to ignore. By Warren Olivier, regional...
Corruption may just get more expensive
South Africa has been fighting corruption with legislation that, frankly, lacked teeth. By Kim Rew, partner at Webber Wentzel The Prevention and Combating of Corrupt Activities Act 12 of 2004 (PRECCA) has long been the cornerstone of the country's anti-corruption...