For insurers, AI value depends on trust, transparency
For all the discourse about an AI hype bubble, many insurers are already seeing big returns from their investments. But to realise those gains, companies have to trust their AI to provide the right answers – and the AI must show that it warrants that trust. These are...
SA-founded Omnisient wins Money20/20 Banking Grand Prix
Omnisient, a consumer intelligence company founded in South Africa, has won the Banking Grand Prix at the 2026 Money20/20 Money Awards for an initiative developed to help banks assess consumers overlooked by traditional credit information. The winning initiative...
AI Academy looks to build on SA’s AI talent
Meta, in partnership with the Department of Communications and Digital Technologies (DCDT), has launched AI Academy South Africa - a programme that will equip South African developers, startups, students, and early-career professionals with practical AI skills built...
Exams are not the only challenge matric students face
During this matric exam period, thousands of learners need more than study time; they need food, transport, stationery, safe spaces, and someone to believe in them. Starting last week, more than 700 000 matriculants sat down to write the most important exams of their...
South Africans turn to AI for increasingly personal matters
AI is becoming part of consumers’ everyday lives – and users in South Africa are increasingly turning to AI services for personal matters, raising new privacy and cybersecurity concerns, according to Kaspersky. In a META regional survey, the security firm found that...
Before a carmaker gives SA its next model, it looks at how its plants run on a Monday morning
It's 06h10x on a Monday morning at an auto plant in Gqeberha, and a team leader is staring at two empty stations. One operator's taxi hasn't come, and the other is off sick. Someone on the next line has done this job before, but he has no idea who, so he starts...
SA’s online retail opportunity hides in the trust gap
South Africans are online, but millions still do not shop online. While 79.1% of adults regularly browse the web, only 34.2% of them buy goods online, according to the new Online Retail in South Africa 2026 study. “Bridging the gap between browsing and buying depends...
Ransomware has moved on. Has your security strategy kept up?
For 47% of South African organisations hit by ransomware in 2025, the attack succeeded because of inadequate protection. For 43%, a lack of cybersecurity capacity was a contributing factor. By Reza Joseph, group product manager: cybersecurity, cloud and unified comms...
Stop buying AI. Start redesigning work
Operating model, capability and process, not technology alone, will decide who turns AI investment into measurable value, writes Kim Moore, executive associate: people solutions division at Change Logic. Every executive conversation about AI eventually arrives at the...
Systems of record are systems of action in the era of AI-first intelligence
Craig Fidler, lead business consultant at Braintree, talks about Microsoft's move to AI-first and how this helps organisations extract more value from existing systems and solutions. The systems underpinning finance and customer relationships have primarily served as...
POPIA compliance gap a business risk as third-party threats gain momentum
South African small and medium-sized enterprises (SMEs) that handle personal information are facing a far more rigorous regulatory environment as the Information Regulator moves from guidance and preparation towards active enforcement of POPIA. Attackers have made...
AI orchestration is reshaping the modern customer journey
Customer expectations have changed. Customers no longer rate a brand by one interaction or channel. They judge it by the overall experience. Whether they engage through WhatsApp, email, voice, SMS or even an app, they expect every interaction to be connected and easy....